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“Yesterday's online home delivery service was shocking in many ways.
Many substitutions for fairly basic items such as yoghurts. frozen chips, bacon, to name but a few.
Confusion over readymade meals eg
Fish Pie not available so substituted with Cumberland Pie but as Cumberland Pie was also ordered separately it came up as unavailable?
No selected grapes or strawberries, 3 different sandwich fillers, 2 different cheeses were all unavailable!
Out of an order of ยฃ192, ยฃ20 of goods were unavailable.
To add insult to injury delivery was delayed by 2 hours out of a 1 hour slot arriving very late in the evening and disrupting our bedtime.
Will I be likely to use Morrisons home delivery again?
What do you think?!”
“A good basic supermarket but as an elderly shopper I am really disappointed that they don't do ready meals for veggies.
There is only one Quorn tikka masala and that's it
I don't count lasagne as I find all pasta
Disgusting and never eat it.
Brecon where I live is particularly bad
They used to do rice meals, musheroom stroganoff , 5 bean stew.
What has happened to them?
There are more vegans and veggies than ever nowadays and Morrison's
Could not care less and completely ignores us.
I will take my custom to Wiltshire Farm where they consider us much more.”
“Bought whole fresh salmon today at reduced price of ยฃ9 a kilo. It was whole and in the freezer no small salmons. It was weighed with head and tail on. Assistant cut these off but charged full price. She did cut it up for us. The whole bone was left in. When cooked you can pull the bone out but plenty of other bones in. I have bought their whole salmon before which had been packaged. There was no head or tail on and it had been deboned. After paying over ยฃ20 very disappointed won't buy again.”
“Morrisons pack of 4 salmon fishcakes bought at Redditch supermarket...probably the worst fishcakes we have ever experienced. Although you could taste salmon, they were dry with a centre of tasteless cheese. Would be willing to pay a lot more than ยฃ3 for a decent product. You buy cheap, you get tasteless cheap. Such a shame products like this are being turned out.”
“Customer before me at the checkout knew the cashier and they had a nice chat about five minutes long while the queue behind me got longer and longer
I have noticed this before in Morrisons and I think cashiers should be told when there is a queue to tell their friend that she is busy.
I do not like Morrisons I find the food overpriced compared to other supermarkets
This Morrisons is in Sidcup Kent”
“My husband & I went to Colindale & ordered Christmas lunch, when it came up it was cold, so we sent it back. The quality of food on the plate was very poor, processed Turkey. When it came back it was hot as they had put it in the microwave. We ate some of it, it was awful, then left (should have got our money back). My husband was up all night with stomach pain & diarrhoea.”
“My delivery was scheduled between 2.30 to 3.30. It arrived at 2.15 15 mins today, which was not a problem
This was my first delivery with Morrisons and my last. The shopping arrived in Morrisons bags and the packing was abysmal. They put a small bar of Cadbury chocolate in one bag and my cream cakes were put at the bottom of another bag with the rest of my shopping on top. I explained to the driver that I didnโt want to keep the bags and wanted to give them to him. He said everyone kept the bags and returned them with their next shop. I explained that it was unlikely that I would be doing another order with Morrisons .
I then started to check my produce to ensure I was satisfied and he then said that he only was allowed 4 minutes per customer. He went to his van to leave me to unpack my shopping and consequently some of my produce fell onto the floor. I called him back and asked him to help me, which he did reluctantly, reminding me again that he only had 4 mins per customer. I was absolutely disgusted and told him to go and that I would not be doing any further on line shopping with Morrisons.
I do online shopping each week as I am a senior citizen and find it easier . My other supermarket whom I use are always polite, helpful and encourage me to check each item, especially the cost of food today.
I would urge Morrisons to change their policies and encourage their staff to pack correctly and extend more courtesy to their customers. They failed miserably today.”
“Awful shopping experience in Newport store .
Staff look miserable and are not pleasant very unhelpful. But there are some good products in store though their value free range eggs 68 pence and are are lovely.
I just thought I would order on line today and it was the worst experience. The site is laggy and confusing not straight forward like other shops. I wasted two hours and there was no slots or click and collect today. I tried tomorrow but my first time offer code with money off, would not work. It tells me to change the slot time. I tried this on several occasions but it was the same. Also lots of items out of stock. I could find no where in there site for customer support to resolve my issues. I left never to come back. Don't waste you time!”
“Aisles blocked with cages of empty cardboard boxes and items ready for shelf filling, generaly untidy store. Scruffy rusty freezers frozen up with loose vegetables and fish fingers etc lurking in the cabinets. Butchery staff with filthy blood stained aprons.
Checkouts replaced with to many self service tills resulting in long queues and compalainig customers. This Worthing store is a disgrace .”
“Shopped in Morrisons, Wymondham this Morning. Wanted to buy a leg of pork but there was a chap with an aqua vac just by the wrapped fresh meat counter trying to clear a leak or something. Obviously didnโt want to be there but his attitude left a lot to be desired. We came back after ten minutes to buy the pork but were given short shrift. Left and came back for the third time when he had finished. I know accidents happen but it was his whole attitude. Then asked another assistant where something was and he didnโt even manage to speak but just pointed. Staff training is sadly not Morrisons priority. It was a miserable experience all round with some of the vegetables not very fresh although the fruit was good. Will probably will not shop here again sadly.”
“I and my wife were turned back from the coffee bar/Restaurant side due to shortage of Fish N Chips. This happened five times in the last three months.
Will the management make available few MORE potions. So we may not come back to look somewhere else.
We are regular visitor, sometime with family and friends too.”
“I visited a local Morrisons cafe 20/9/22 - having read media announcements about half-price breakfasts for four weeks from 28th August 2022. No such luck .... breakfasts were at full price!”
“First off I love Morrisons stores, recently I had to purchase a rain coat having left mine behind when I went on holiday to North Devon. I was delighted to find a sage green rain coat in the Nutmeg range in Bideford Morrisons as we were expecting some rain on our week away. Sadly, although it was supposed to be shower proof I would have stayed drier wearing just a sweat shirt. Water soaked through the back of the neck and around the waist. It cost ยฃ30 and although I have spoken to their customer service people I have been told that it will be at the store manager's discretion. Can I suggest that these products are tested before descriptions are included so customers are not mislead?”
“Just had my home delivery. Most of the stuff l ordered was either out of stock or substituted with things l didn't want.
The reason l stopped shopping with Morrisons months ago was due to this fact and as l was offered free delivery and a money off voucher recently l decided to try your services again. Hoping things had improved. Nothing has changed. Still lots of items unavailable. Which is very inconvenient.
I order online as I'm disabled and it's a help to me to get my groceries delivered. But due to the fact that much of what l ordered is not available l will now have to ask someone to shop for me at my local supermarket to get the things you couldn't deliver. So it's pointless using your online service. I understand that supermarkets may not have every item in stock for every delivery but Morrisons is by far the worst. l definitely won't be ordering from Morrison's again. I'm deleting my account.”
“Visited the customer's women's toilets,at Berwick-
the sanitary bins were stinking & smelt fishy I was
feeling nauseous and couldn't leave soon enough
What's wrong with a bit of disinfectant.”
