Motel Rocks Reviews

Name: Motel Rocks
Address: Unit 27 Hunt End Ind Est Dunlop Road, Redditch
Rating: 1.37

1.4 Rating 208 Reviews

8 %

of reviewers recommend Motel Rocks

1.4

Based on 208 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Motel Rocks:

MotelRocks.com is the official website selling Motel Clothing. The clothes are aimed at fashionable girls and ladies with amazing proven sales in Selfridges, Top Shop, Cult Clothing and House of Fraser, not to mention smaller independent stores...Republic and Bank are desperate to take the products for Winter! ASOS are an online retailer, but no more websites will be opened to compete with the official Motelrocks store. The hype is out there already and people want to be on board. Motel is loved by Lily Allen, Little Boots, Alesha Dixon, Shingai of the Noisettes and Peaches Geldof to name but a few.

Visit Website

Phone:

0800 195 8589

Email:

customerservice@motelrocks.com

Location:

Unit 27 Hunt End Ind Est Dunlop Road
Redditch
B97 5XP

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Motel Rocks 1 star review on 27th April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really rated this company until today i misplaced my reciept for a returns and then was told that a dress that id never even worn had a stain so was going to be returned to me and its going to cost me £70 for £55 dress???? I will never order from here again absolutely awful being blamed for ruining a dress i litarally just tried on!!!!”

Helpful Report

Posted 6 years ago

“Ordered a dress that didn't fit and returned it weeks ago - suddenly thought I have checked bank account for a refund - sure enough, no credit from Motel rocks - complained and told refund hadn't been done but would be straight away. 6 days later still no refund!!! Am still waiting for a reply from them. Does anyone else have this problem???? Check your bank accounts!!!!”

Helpful Report

Posted 7 years ago

“Ordered a dress on Sunday for next day delivery and it's now been 2 days and still not arrived”

Helpful Report

Posted 7 years ago

“Clothes is poor quality considering the price - £35 for a flimsy playsuit that felt worse than Primark's! Sent back day after receiving but refunds take about a month to arrive. Not happy!”

Helpful Report

Posted 8 years ago

“Just received my clothes in the wrong size, not happy”

Helpful Report

Posted 9 years ago

“I actually Google-ed a website to leave Motel Rocks a review they deserve because I am so happy with my dress (I normally don't care to spend time writing reviews). I am surprised that the first three reviews I am reading say their customer service is horrible. Lucky for me that maybe they changed their service management when I ordered my dress. I really needed this dress to arrive on time for a photoshoot event so I wrote in the comments, "If I receive my order in 10 working days, I will forever love Motel Rocks." Not only did it arrive in 10 working days (very impressive since I live in California, US), but its packing slip had a smiley face :) drawn next to my printed comment. I am very happy to know that Motel Rocks really does read the comments and tries their best to fulfill them. I am extremely satisfied with the quality of the dress-- true to how it looks on the website. Mad love and much thanks to Motel Rocks.”

Helpful Report

Posted 9 years ago

“terrible customer service, taking long time to refund the money, they have received my returning items 2 weeks ago and I have to wait another 15 working days to get my money back.”

Helpful Report

Posted 10 years ago

“I ordered something online and have waited 11 days for it and it STILL isn't here . I have sent them multiple emails and they just reply with ''it normally takes 3-5 days''.. I haven't even got a dispatched email yet and they wont tell me when it will be dispatched. Now i have no outfit for my birthday. I've never had to wait this long for a item in the same country as me or got such bad customer service. I WONT be shopping for here again!!!!!!”

Helpful Report

Posted 10 years ago

“As a loyal customer to motel rocks I am shocked with the terrible customer service. I sent back multiple items and had planned on repurchasing something else in a different size/colour with the refund money. I was told 7-10 working days for the refund. On the 12th day I emailed telling them about the situation and I was told 7-10 working days again… Clearly couldn’t read as I had told them the amount of days I had been waiting already. Two more days past without my refund I emailed them and another two days past without even an email acknowledging me. Yet another email, this one not as nice telling them how shocking I am with the terrible service and that I wanted a phone number where I could phone and make a formal complaint. It is another 4 days later and I have no refund and no reply from the email telling me why this is, or an apology of any sort or with a number to complain. Will never order from this store again.”

Helpful Report

Posted 10 years ago

Motel Rocks is rated 1.4 based on 208 reviews