Motel Rocks Reviews

Name: Motel Rocks
Address: Unit 27 Hunt End Ind Est Dunlop Road, Redditch
Rating: 1.37

1.4 Rating 208 Reviews

8 %

of reviewers recommend Motel Rocks

1.4

Based on 208 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Motel Rocks:

MotelRocks.com is the official website selling Motel Clothing. The clothes are aimed at fashionable girls and ladies with amazing proven sales in Selfridges, Top Shop, Cult Clothing and House of Fraser, not to mention smaller independent stores...Republic and Bank are desperate to take the products for Winter! ASOS are an online retailer, but no more websites will be opened to compete with the official Motelrocks store. The hype is out there already and people want to be on board. Motel is loved by Lily Allen, Little Boots, Alesha Dixon, Shingai of the Noisettes and Peaches Geldof to name but a few.

Visit Website

Phone:

0800 195 8589

Email:

customerservice@motelrocks.com

Location:

Unit 27 Hunt End Ind Est Dunlop Road
Redditch
B97 5XP

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Motel Rocks 1 star review on 27th April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful, awful, awful, clothes run unbelievably small, material was different and much cheaper from pics on site and they make returns almost impossible. Save your time, shop somewhere else.”

Helpful Report

Posted 2 years ago

“I bought 4 tops and one of them was sized about two sizes smaller than all the rest of their clothing. If I would have known it was a different fit in comparison to everything else I would have ordered a larger size. The problem is with motelrocks you have to pay shipping returns and from US to the UK is $30 and so it costs more than the clothing”

Helpful Report

Posted 2 years ago

“dress was way too small compared to measurements, material was super cheap, i tried to return it and it cost over $27?? is this a joke??”

Helpful Report

Posted 2 years ago

“if I could put negative 100 stars I would, I sent package back on April 11th and still did not get refund (today is may 27th), not to mention that it was almost $30 to sent their stuff back. Customer service is a joke and just trying to give some excuse instead of answer every time I contact them. Would not recommend and would never buy anything from their website. Quality is so bad and so cheap for such a high price, it’s crazy. items from SHEIN probably have better quality.”

Helpful Report

Posted 2 years ago

“Absolutely love this cute skirt. Material is satiny and feels nice. Skirt looks so gorgeous on.”

Helpful Report

Posted 2 years ago

“Only giving one star because I have to! I tried to return a dress in the extremely short time-frame that this company gives you compared to other companies. They claimed that were white stains on the dress when I packaged it immediately after trying it on so I am not sure where these white stains came from and I tried to buy a top before this and this top got cancelled stating that I had cancelled it when I never did! I am really disappointed with this company and am certain that I will never shop with them again!”

Helpful Report

Posted 2 years ago

“ass shipping ong”

Helpful Report

Posted 2 years ago

“Motelrocks don’t refund you unless you chase them!!”

Helpful Report

Posted 2 years ago

“I was really scared to order because of these reviews but I promise they were the best! Communication was really good and it delivered in 1/2 weeks. It is kinda overpriced but it’s okay.”

Helpful Report

Posted 2 years ago

“Super cheap quality, especially given the price. They never confirmed my order until I emailed them.”

Helpful Report

Posted 2 years ago

“didn’t get my order, got returned to sender twice and half the stuff i ordered went out of stock so still have never gotten any of it”

Helpful Report

Posted 2 years ago

“Warning this company is under investigation by U.S. Customs. Their days are numbered.”

Helpful Report

Posted 2 years ago

“This company pushes influencers to buy their cheap clothing and when you try to rerun the cheap clothing they will charge you $27 to return. $27 to return a $55. They are scammers. DONT BUY!”

Helpful Report

Posted 2 years ago

“$30 is way too much to pay for return, especially since I also paid for shipping originally.”

Helpful Report

Posted 2 years ago

“Really poorly and cheaply made clothing. Returns are extremely pricey and difficult to do. Don't waste your money here.”

Helpful Report

Posted 2 years ago

“scammers. You return 4 items and they only refund you 3.”

Helpful Report

Posted 2 years ago

“TERRIBLE QUALITY. Bought like 8 items and refund costs 27.88 LOLLLLL”

Helpful Report

Posted 2 years ago

“i am a mid sized girl. bought a shirt and pants from their site, arrived several weeks later (no tracking info was provided) insanely small. sizing is entirely inaccurate, the quality of the clothes material is also not worth the price. panders to micro-trends, not much variation available when shopping, mostly all crop tops or shirts with dumb cutouts.”

Helpful Report

Posted 2 years ago

“Problems with returns for my last two orders. The first they didn’t refund the whole amount until I messaged them HOWEVER once I did they quickly sent the rest. The second order after I got a notification that they received it, I waited over 2 weeks and got no refund until I messaged customer service and THEN had the same problem of less being refunded than I was owed. Got a little frustrating having problem after problem but everything was sorted quickly after messaging customer service.”

Helpful Report

Posted 2 years ago

“why is it $27.35 to return something??? that’s ridiculous when i bought a $30 dress and need to return. i guess i’ll be keeping it now and will not be ordering from them again”

Helpful Report

Posted 2 years ago

Motel Rocks is rated 1.4 based on 208 reviews