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Motel Rocks Reviews

1.4 Rating 214 Reviews
F
Happiness Grade
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Phone:

0800 195 8589

Email:

customerservice@motelrocks.com

Location:

Unit 27 Hunt End Ind Est Dunlop Road

F

Returns - Difficult

0.00%
Industry Average
Returns process is absolutely terrible AND EXPENSIVE when you are paying close to $130 in jeans, not by including shipping! Absolutely ridiculous that you cannot do an exchange when we are paying such a high price for these products.
posted 1 week ago - Anonymous
Got a skirt, I am always a size M, the size M was wayyy too large so when I went to return it I realised the price of the return was more than half the cost of the skirt! Definitely will not be shopping here again, ridiculous to not facilitate returns when sizing is so wacky.
posted 1 year ago - Anonymous
says "easy returns and exchanges" on their website don't be foolled payed $30 to ship back on top of $10 shipping to recieve and i would have to repurchase for my correct size and pay for shipping again, bad service do not recommend
posted 2 years ago - Anonymous
Awful, awful, awful, clothes run unbelievably small, material was different and much cheaper from pics on site and they make returns almost impossible. Save your time, shop somewhere else.
posted 2 years ago - Anonymous
I bought 4 tops and one of them was sized about two sizes smaller than all the rest of their clothing. If I would have known it was a different fit in comparison to everything else I would have ordered a larger size. The problem is with motelrocks you have to pay shipping returns and from US to the UK is $30 and so it costs more than the clothing
posted 2 years ago - Anonymous
Really poorly and cheaply made clothing. Returns are extremely pricey and difficult to do. Don't waste your money here.
posted 3 years ago - Anonymous
Problems with returns for my last two orders.
posted 3 years ago - Anonymous
A rivet immediately fell off the jeans (which were otherwise very cute) and I found that US returns are $27.35! That's a lot to lose due to a manufacturing defect.
posted 3 years ago - Anonymous
returns are 30$, thats half the price of the pants I got. Also awful customer service.
posted 3 years ago - Anonymous
Shipping cost for returns was very high and the quality was awful. I do not recommend ordering from here.
posted 3 years ago - Kristen