Motel Rocks Reviews

Name: Motel Rocks
Address: Unit 27 Hunt End Ind Est Dunlop Road, Redditch
Rating: 1.36

1.4 Rating 213 Reviews

8 %

of reviewers recommend Motel Rocks

1.4

Based on 213 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Motel Rocks:

MotelRocks.com is the official website selling Motel Clothing. The clothes are aimed at fashionable girls and ladies with amazing proven sales in Selfridges, Top Shop, Cult Clothing and House of Fraser, not to mention smaller independent stores...Republic and Bank are desperate to take the products for Winter! ASOS are an online retailer, but no more websites will be opened to compete with the official Motelrocks store. The hype is out there already and people want to be on board. Motel is loved by Lily Allen, Little Boots, Alesha Dixon, Shingai of the Noisettes and Peaches Geldof to name but a few.

Visit Website

Phone:

0800 195 8589

Email:

customerservice@motelrocks.com

Location:

Unit 27 Hunt End Ind Est Dunlop Road
Redditch
B97 5XP

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Motel Rocks 1 star review on 27th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered something online and have waited 11 days for it and it STILL isn't here . I have sent them multiple emails and they just reply with ''it normally takes 3-5 days''.. I haven't even got a dispatched email yet and they wont tell me when it will be dispatched. Now i have no outfit for my birthday. I've never had to wait this long for a item in the same country as me or got such bad customer service. I WONT be shopping for here again!!!!!!”

Helpful Report

Posted 10 years ago

“As a loyal customer to motel rocks I am shocked with the terrible customer service. I sent back multiple items and had planned on repurchasing something else in a different size/colour with the refund money. I was told 7-10 working days for the refund. On the 12th day I emailed telling them about the situation and I was told 7-10 working days again… Clearly couldn’t read as I had told them the amount of days I had been waiting already. Two more days past without my refund I emailed them and another two days past without even an email acknowledging me. Yet another email, this one not as nice telling them how shocking I am with the terrible service and that I wanted a phone number where I could phone and make a formal complaint. It is another 4 days later and I have no refund and no reply from the email telling me why this is, or an apology of any sort or with a number to complain. Will never order from this store again.”

Helpful Report

Posted 10 years ago

Motel Rocks is rated 1.4 based on 213 reviews