Motel Rocks Reviews

Name: Motel Rocks
Address: Unit 27 Hunt End Ind Est Dunlop Road, Redditch
Rating: 1.37

1.4 Rating 208 Reviews

8 %

of reviewers recommend Motel Rocks

1.4

Based on 208 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Motel Rocks:

MotelRocks.com is the official website selling Motel Clothing. The clothes are aimed at fashionable girls and ladies with amazing proven sales in Selfridges, Top Shop, Cult Clothing and House of Fraser, not to mention smaller independent stores...Republic and Bank are desperate to take the products for Winter! ASOS are an online retailer, but no more websites will be opened to compete with the official Motelrocks store. The hype is out there already and people want to be on board. Motel is loved by Lily Allen, Little Boots, Alesha Dixon, Shingai of the Noisettes and Peaches Geldof to name but a few.

Visit Website

Phone:

0800 195 8589

Email:

customerservice@motelrocks.com

Location:

Unit 27 Hunt End Ind Est Dunlop Road
Redditch
B97 5XP

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Motel Rocks 1 star review on 27th April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item never arrived and they refuse to refund my money. Lucy from Motel Rocks insists on more time when they’re approaching a month - in which there has been NO CHANGE in the original shipping manifest (ie it’s never left the UK)”

Helpful Report

Posted 3 years ago

“I ordered on black and got everything cheap - thank god because the quality so bad! I ordered a size small - and I’m pushing a medium - and the shirts were all too big. The skirt I ordered was silk and already had pulled threads and had the weirdest waits line and cut I had ever seen, as well as the slits being uneven. Wouldn’t pay full price, let alone what I did for these”

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Posted 3 years ago

“dispatch very slow,the clothes is not good or not bad though”

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Posted 3 years ago

“Ordered x2 XS dresses and they fit like potato sacks on me. Not recommended for petite girls. Bizarre sizing seems ideal for 7 ft models with a flat chest and broad man shoulders.”

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Posted 3 years ago

“Quality is awful, as if you ordered from Amazon or wish.com”

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Posted 3 years ago

“DO NOT purchase from here if you’re in the U.S. and you may need to return any items!! I purchased over $100 worth of clothes that did not fit, so I followed their instructions to return. I paid $20 for the shipping label, which shows it was delivered to the U.K. over a month ago. Their support team is claiming they have not received it and I need to go through USPS support. They advertise “Easy Returns” on site.. this has been the most difficult process I’ve encountered.”

Helpful Report

Posted 3 years ago

“My daughter ordered a top from them. It arrived creased, bobbled, with the design on it worn off in places. It had obviously been washed and the scrunched up labels reattached. She returned it - bought another- slightly better although not nearly £40 worth- washed it - as instructed and it leaked colour everywhere. Over priced, cleverly marketed, cleverly photographed but really not worth the money.”

Helpful Report

Posted 3 years ago

“Bought a top for my daughter. It was too small so returned it. They sent it back to me saying no refund as there was make up on it. My daughter had no make up on when she tried the top on and on inspection of the top there is not one single make up mark on it. This is disgusting as I now have to go through agro of trying to argue and get my refund. I will not buying from here again if this is what happens. Be careful when returning - Motel Rocks need glasses!!!”

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Posted 4 years ago

“Everything came on time and was super cute and fit perfectly.”

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Posted 4 years ago

“why are all these reviews so bad my stuff came in time and was all so pretty”

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Posted 4 years ago

“Awful! Didnt have bandana in stock - told me that they will refund me the money but they didnt sent the refund! The quality is awful too”

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Posted 4 years ago

“My sister bought a dress from you a few weeks ago, it was terrible, see through and cheap yet she paid £38 for it! She tried to return it and Motel Rocks replied and said her refund had been rejected because it was "returned in a bad state and covered in make-up" haha what a lie, my sister doesn't even wear make-up. If anyone has watched Joe Lycett you will know that companies do this, so they don't have to give you a refund. Very bad service and untrustworthy. Don't buy from this company, they just try to steal your money......”

Helpful Report

Posted 4 years ago

“Don’t order! It says quick delivery and easy returns and that’s wrong. I had to wait so long and had to pay 8,60€ for my returns. That’s outrageous.. I hope that I get the rest of my money back!”

Helpful Report

Posted 4 years ago

“Returns cost $22 for one item. Ridiculous.”

Helpful Report

Posted 4 years ago

“I accidentally ordered a bandana that I didn’t even want and emailed their customer service asking for a refund and to cancel my order seconds after I bought it they responded to my email a day later saying it was too late to cancel the order and now I have to pay for shipping to return the item so disappointed until shir cutsomer service DONT BUY FROM THEM”

Helpful Report

Posted 4 years ago

“Overpriced dresses and still have not received a full refund on what I sent back over a month ago!”

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Posted 4 years ago

“Idk about all of these bad reviews but I live in the US and my order came to me in two weeks. The stuff it super cute! :)”

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Posted 4 years ago

“I ordered three dresses on 25th of May. Delivery took forever (around a month). Dresses don’t fit me well, quality is so cheap. The best part: return policy. 14 days return policy. DON’T ORDER from them. Save yourself money and time. Customer service is horrible. I was moving out from Philly and I asked them to change the address and the answer was: track your parcel. AliExpress has better dresses.”

Helpful Report

Posted 4 years ago

“Service and delivery very efficient. The dress my daughter ordered was very disappointing , poor in quality, lots of loose threads and very over priced . My daughter is a perfect size 10 the dress was not true to size , it was big on the waist and tight across the bust 🙃”

Helpful Report

Posted 4 years ago

“I ordered from Motel Rocks in June 16 and i was supposed to get the 2-5 day delivery. It’s already been 8 days and it’s still in the UK. I’ve read the reviews and i’m a little scared because I got a size small and there are people saying that the sizing is very inconsistent and that the quality is bad. Hopefully I get my dress soon and have no issue with it, I bought it for my graduation on July and I would be very upset if there was a fault in it or if I would have to return it because I read they have a lot of issues with refunds. I’ll give updates once my order arrives. :)”

Helpful Report

Posted 4 years ago

Motel Rocks is rated 1.4 based on 208 reviews