Motley London Reviews

Name: Motley London
Rating: 4.84

4.8 Rating 859 Reviews

97 %

of reviewers recommend Motley London

4.8

Based on 859 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07743702462

Email:

ilana@motley-london.com

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Motley London 5 star review on 25th March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Many thanks for replacing my broken earring. I was impressed by the prompt service and pleased by the good manners! thanks again Anne”

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Posted 3 years ago

Hi there, I'm so sorry to hear the earring post bent after putting it in. This is not at all up to our usual standard and we understand how frustrating this must have been. I've dropped you an email to try and get this resolved for you as promptly as possible. All the very best, Ruth @ Team Motley

Posted 3 years ago

“Positive experience Quick and easy shopping and my purchase arrived promptly”

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Posted 3 years ago

“Arrived promptly & beautifully packaged. Earrings are just what I wanted & can’t wait to wear them. Thank you.”

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Posted 3 years ago

“Loved it! Neat & sweet! Purchased for a gift and awaiting huge thanks and anticipated praise from the recipient.”

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Posted 3 years ago

“Very UNPROFESSIONAL”

Helpful Report

Posted 3 years ago

Hi Belinda, At Motley we pride ourselves in an excellent buying experience, so we are so sorry to hear your experience was unprofessional. This is not at all up to our usual standard. I have sent you an email to try and get your issue resolved for you as promptly and efficiently as possible. All the best, Ruth @ Team Motley

Posted 3 years ago

“Excellent service and the presentation upon delivery was beautiful. The piece itself seems very well made. This store has opened my eyes to non-mainstream designers and I will be using them again. Thank you!”

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Posted 3 years ago

Hi April, Thank you so much for your lovely review. We're so glad to hear you'll be shopping with us again :-) Ruth @ Team Motley x

Posted 3 years ago

“Superb product!!!”

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Posted 3 years ago

Thanks Elizaveta! So glad you love them :-) Ruth @ Team Motley x

Posted 3 years ago

“Great, friendly service.”

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Posted 3 years ago

Thanks Eleanor! :-)

Posted 3 years ago

“I love Motley jewellery. Really beautiful pieces at reasonable prices. The customer service is impeccable- from the email correspondence to the packaging, to the handwritten note. Love it.”

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Posted 3 years ago

Hi Alix, Thank you so much for leaving such a lovely review! It's so great to hear such lovely feedback about your recent Motley purchases and experience. We hope to hear from you again soon! Ruth @ Team Motley x

Posted 3 years ago

“A pleasure: Prompt help with questions about sizing, a stunning ring which I’ve barely taken off and gorgeous packaging.”

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Posted 3 years ago

We're so glad to hear you are happy with your recent Motley experience! Hope to hear from you again soon, Ruth @ Team Motley x

Posted 3 years ago

“Wonderful earrings....my daughter loves them. We first saw them on Alexina who is a contestant on Master Chef...and searched and searched to see if we could find them. They are lovely”

Helpful Report

Posted 3 years ago

Hi Yvonne, Thank you so much for leaving such a lovely review! We're so delighted to hear you and your daughter love them. We hope to hear from you again soon! Ruth @ Team Motley x

Posted 3 years ago

“I was sent the wrong earrings originally, but I had a free post return slip and the correct ones were sent very quickly with a lovely handwritten note.”

Helpful Report

Posted 3 years ago

Hi Sarah, I do apologise you were initially sent the incorrect earrings, but we're so glad your issue was promptly dealt with and sorted. I hope you love the earrings! Ruth @ Team Motley x

Posted 3 years ago

“This is really nice but the chain is extremely delicate and the clasp doesn’t look like it does on the website. Motley is a great shopping experience.”

Helpful Report

Posted 3 years ago

Hi Helen, We're sorry to hear you felt the chain was not clearly shown on the website - I can assure you we will be taking this feedback on board. All the very best, Ruth @ Team Motley x

Posted 3 years ago

“Great experience, friendly, prompt deliveries, outstanding jewellery.”

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Posted 3 years ago

Thank you so much for the lovely review Esther! It's so great to hear you had such a positive experience with Motley :-) Ruth @ Team Motley x

Posted 3 years ago

“The earrings I chose for my boss exceeded my expectations. The customer service has been faultless. When the earrings arrived, they were in a lovely box and the attention to detail was spot on. My boss absolutely loved them. I will definitely use Motley again.”

Helpful Report

Posted 3 years ago

Hi Helen, We're so delighted to hear you boss loved the earrings you chose and it's great to hear you had such a positive experience shopping with us! Looking forward to hearing from you again soon, Ruth @ Team Motley x

Posted 3 years ago

“Bought one for my daughter and unfortunately it broke for some reason; emailed them and absolutely no issue with return and repair.. loved it so much I bought one for myself too”

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Posted 3 years ago

“An easy to navigate website, easy ordering and delivery as promised.”

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Posted 3 years ago

“A beautiful golden sphere which I had been looking at for a while. I had a similar style in my teens but it was smaller and I lost it. I am so pleased, the size is bigger than it looks on the picture. I just had to have the delicate chain too to complete this unusual necklace. Haven’t been out yet to wear it but I can’t wait. It will go with any style of clothing that I decide to wear. My second purchase , last time I bought gold drop earrings and absolutely love them. You will not see any styles similar in the shops it is definitely worth browsing through this company’s site. Prices are also very reasonable for something so different and beautifully made. I am more than happy with my purchases. Elaine xx”

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Posted 3 years ago

“great after sales experience”

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Posted 3 years ago

Motley London is rated 4.8 based on 859 reviews