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Mountain Warehouse Reviews

2.3 Rating 370 Reviews
32 %
of reviewers recommend Mountain Warehouse
2.3
Based on 370 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 5 star review on 24th December 2022
Christine Parkes
Mountain Warehouse 1 star review on 1st November 2022
Consumer X
24
Anonymous
Anonymous  // 01/01/2019
I placed an order using my ipad and failed to make a note of the order number. When I didn't receive an email confirmation, I thought perhaps I might have made an error entering my email address when ordering. A couple of days later, I emailed Mountain Warehouse to ask if they could confirm receipt of order etc. received an email response from them within 24 hours at which time my order arrived. Very good value and excellent customer service.
Helpful Report
Posted 7 years ago
I placed an order using my ipad and failed to make a note of the order number. When I didn't receive an email confirmation, I thought perhaps I might have made an error entering my email address when ordering. A couple of days later, I emailed Mountain Warehouse to ask if they could confirm receipt of order etc. received an email response from them within 24 hours at which time my order arrived. Very good value and excellent customer service.
Helpful Report
Posted 7 years ago
Always happy to help, no pressure to buy. Friendly staff
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Posted 7 years ago
20% off on already discounted items, bought a beautiful blue space ship coat for my nephew who is now toasty warm for the winter.
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Posted 7 years ago
Good range of stock and great prices!
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Posted 7 years ago
Ordered 2 jackets as wasn't sure which I preferred and cannot at the moment get to a store . The items arrived within 2 days. Returning Item easy . Very impressed.
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Posted 7 years ago
The online shopping was very easy and smiple to place an order with mountain warehouse. The product I bought from there was really good quality and great prices with extra 15% off.
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Posted 7 years ago
The delivery was very quick and the jackets are well priced.
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Posted 7 years ago
Garments are really nice, although I’ve had a couple of problems with stitching coming undone. Sizing can vary a lot from garment to garment.
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Posted 7 years ago
Great experience. Good vale. Good communication and easy to collect from store and return to store if needed.
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Posted 7 years ago
They had really great and helpful staff.
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Posted 7 years ago
Very helpful staff, good prices in the sale and the jacket feels good quality!
Helpful Report
Posted 7 years ago
Wanted to purchase a pair of socks for £16.99 today in Dumfries and label reads "half price with purchase" so I selected a second pair, also at £16.99 as my "other purchase". I was refused half price offer as I was told neither of these items constituted a "purchase". I was told I would need to buy some other item to benefit from the half price offer. I was offered the purchase of a 50p card. This meant I was being forced to buy something I didn't want and I find this sales tactic misleading and the quickest way for the company to keep me away from attempting to make any purchase whatsoever. I rejected the offer and left the store empty handed.
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Posted 7 years ago
Quality of the products are excellent. very good value for money. The delivary was really quick.
Helpful Report
Posted 7 years ago
refused to negotiate a solution over some waterproof trousers that had leaked without proof of purchases they where a present from an ex for a birthday in May 2017
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Posted 7 years ago
I like the quality and style of the products. However I feel the choice in a female size 6 is limited.
Helpful Report
Posted 7 years ago
Most inefficient online retailer I have ever used. Slow service. No items despatched matched my order. Telephone rings unanswered. Total pain to deal with by email. They lost returned parcel despite having proof of sending. Strongly advise to buy in store not online!
Helpful Report
Posted 7 years ago
Customer service is always excellent. I can get to exactly what I want. The staff are very good at promoting the newest offers. I love this shop.
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Posted 7 years ago
Easy ordering and helpful clock and collect in store.
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Posted 7 years ago
Very good service from the staff...always very pleasant. The items are always well made and very reasonably priced especially when bought in the sale. Having an email receipt also gives me 10% of my next purchase...added bonus.
Helpful Report
Posted 7 years ago
Mountain Warehouse is rated 2.3 based on 370 reviews