Mountain Warehouse Reviews

“ Sizes completely off. Returns are a nightmare ”

“ I am surprised that they charge for returns if you buy the wrong size. ”

“ The online returns person asked for pictures and also declined to take back the boots. ”

“ Sizes are not true and the returns process is ridiculous and designed to prevent a return or refund.Stay clear ”

“ First and last time buying shoes online - was wary as fit and looks difficult with shoes but they promised great returns policy - unfortunately not true. ”

“ I returned 2 items to the warehouse via the "easy returns" policy and am still waiting for a refund. The items were returned 9 weeks ago, the customer support team is useless. Save your money and shop elsewhere, i know i will ”

“ I was also told that some people wait longer than I have to get returns and exchanges figured out which is absolutely insane to me. ”

“ Do not buy from Mountain Warehouse! Customer services are the worst i have experianced yet, simply being passed from one to the next, i send one email to which i eventually got a email response saying the email string would close if i had no further response! They had not even read my email. Have been emailing back and forth for two months since sending my return parcel back via there own returns service which is TRACKED. ”

“ 2) the returns policy is in name only. ”

“ Terrible customer service from returns. ”