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Mountain Warehouse Reviews

2.3 Rating 366 Reviews
32 %
of reviewers recommend Mountain Warehouse
2.3
Based on 366 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 5 star review on 24th December 2022
Christine Parkes
Mountain Warehouse 1 star review on 1st November 2022
Consumer X
24
Anonymous
Anonymous  // 01/01/2019
AVOID THIS DIDGY COMPANY - NO CUSTOMER SERVICE NO REPLIES TO EMAILS NO WAY TO CONTACT MOUNTAIN WAREHOUSE ORDER PAID FOR BUT NOT SENT TO US We ordered goods well over a month ago from Mountain Warehouse Australia website. The money was charged overseas, which we did not know about because the cost of our order was in Australian Dollars and we only found out about this when I looked at our credit card statement and found out that my bank had charged a $9.00 international transaction fee. Although Mountain warehouse was happy to take our money, they have not sent us any confirmation number, they have not provided a phone number on their website and they won't answer emails. 4 weeks later, we still have not received the goods we paid for so I have contacted my bank and arranged for them to do a charge back. Avoid Mountain warehouse like the Coronavirus
Helpful Report
Posted 4 years ago
Never ever again very poor quality on a ladies puffer jacket I bought, returned item has it fell apart, this has gone on for a month, had email today a rude one tooo m saying not to email again in relation to an on going issue, so I rang only to be told I can have a refund, that's OK we will wait and see, but I won't ever purchase anything again, in fact my PRIMARK £15 puffer was of better quality than mountain warehouse absolute rubbish and by no means water proof don't waste money guys
Helpful Report
Posted 4 years ago
Communications are excellent. Ordered items but no confirmation received. Used ‘Live Chat’ responded within a minute. Have been wearing Mountain Warehouse walking boots for several years. Very durable, excellent value for money
Helpful Report
Posted 4 years ago
I ordered a vest a month ago and never received a emailed receipt or tracking number. Still haven’t received the vest, nor can I get anyone to get back to me. I have reached out several times now and have got no response. It says there is a phone number to call and there is none. So I guess I’ll just keep emailing and hope they decide to respond sometime. It sure didn’t take long for the money to come out of my account. They were definitely on top of that.
Helpful Report
Posted 4 years ago
No response to query about the status of the shipping of my order. In tracking the status, it appeared to be stuck in New York. I received my neck gaiters today and am very disappointed. They aren't even hemmed.
Helpful Report
Posted 4 years ago
Used them once never again. Ordered Boots, sent a Straw Hat, been trying for weeks to get a reply, nothing. Contacted Paypal, now they want me to pay and send it back before I get my money. Poxy company, stay away.
Helpful Report
Posted 4 years ago
This is a scam company. I cannot believe how well put together the website is and yet how clearly it is a scam. I bought three “fleecy lined jumpers” and three beanies from these shonksters. The jumpers are not fleecy lined and so thin, they are basically unwearable on a cold day. I never received the beanies and am now up to my 19th correspondence with these thief’s trying to get even some acknowledgement that I purchased them, despite providing all evidence. SCAMMERS. DONT BUY FROM THEM.
Helpful Report
Posted 4 years ago
Chair ordered over 3 weeks ago did not arrive eventually got email to say I could fave a replacement or refund. Emailed back asking for refund as got a similar item within 3 days of ordering. Now no response to emails I appreciate the situation the country is in but they must have staff working from somewhere as they replied once. All I want is a refund so.please process had previously been a good customer in their shops but will think again.
Helpful Report
Posted 4 years ago
I got ripped off by Mountain Warehouse Within the past 1 1/2 months, I placed two orders with Mountain Warehouse. Because I live in the country, they were mailed to me. One order was just a coat, the other order was a coat and a pair of trousers. All these items did not fit me, so I mailed back to them in one package. They received the package, and refunded me the 2 coats, but not the trousers. Within 1 day of them receiving my return, I emailed them, and asked about the trousers. They advised me, they would look into it, at their warehouse.  Twice within the past week I have emailed them, for confirmation for the return of the trousers. They have failed to answer my emails. There is no doubt, I returned all 3 times, and with them receiving the package, I feel they have failed to properly account for the return, putting money into their bank account. Lastly I feel like a fool in doing Business with them. It is obvious by the reviews stated, that this is one troubled company, and I strongly suggest to not do business with them.
Helpful Report
Posted 4 years ago
Keep you receipts! I recently used a Mountain Warehouse water bottle while trekking in the Himalayas. It was comfortable to carry, but leaked around the cap so I couldn’t carry it in my day pack. When I reported this to Mountain Warehouse they told me I had no proof of purchase. I had sent of photographs with the report, but these were considered proof of ownership rather than proof of purchase. Obviously Mountain Warehouse is prepared to take the hard line with faulty products rather than take customer care seriously.
Helpful Report
Posted 4 years ago
Good quality. Comfortable and waterproof 100% shoes from the first wear. I been in this store 4 week ago. Kevin helped me to chose the right shoes for my taste and been very helpful. He is very professional and warm person.
Helpful Report
Posted 4 years ago
Did not receive a confirmation email that order was made. Tried to cancel order and get a refund with no response or help from either email, messenger or Instagram. Fro two days letter to receive a email saying it’s been dispatched. From the same email address I have been emailing! Very poor customer service! So now I have a delivery coming that I don’t want in which they will use as excuse not to give a refund for!
Helpful Report
Posted 4 years ago
Customer Service REALLY Went Ouf Of Their Way, To Sort Out A Virtually Impossible Situation (Return Lost In Post). Replacement Jacket Sent With NO Quibbles. Keep Up The Good Work.
Helpful Report
Posted 4 years ago
Purchased the 'Discovery Waterproof Isogrip Boots' for over £110 in August 18 - these come with a 5000 mile outersole guarantee. I've worn them approx 8/10 times in 17 months, covering no more than 250/300 miles,however, recently the lace rivets have started breaking, leaving me unable to tie them up. Spoke to Mountain Warehouse, and as its been over 12 months and it's not the outersole that's broken, they will not assist. Subsequently, they could offer an outersole guarantee of a million miles, but if anything else goes, they're not interested. Would not recommend as it's appealing quality and certainly not reliable.
Helpful Report
Posted 4 years ago
Wow reading the reviews I did not realise how bad this company are. My experience was also bad. I reserved items then went to collect from Taplow about 30 mins later. They could not find them and said another customer had probably picked them up which could not happen if they had put them somewhere safe. Manager especially didn't seem to care. Seemed more interested in her break which obviously she is entitled to but the staff need to realise that the customers are the ones that pay their wages.
Helpful Report
Posted 4 years ago
I guess I am one more victim, of this awfull company. I made an order almost an month back and still nothing.I contacted them by email 4 times until they told me that the parcel have been lost. What a surprise!!! I am very disapointed and frustrated, cause we needed this objects for a trip. I canceled now the order, and I can only hope for a refund, but from what I read, that might never happen as well.... DO NOT TRUST this company!
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Posted 4 years ago
I bought their Whistler winter boots for my son - I am not one to ever go out of my way to leave reviews, but the quality and then the customer service was absolutely horrendous!! The boots completely flop over, no structure whatsoever, they essentially fold down, and therefore do not protect snow from entering the boots - completely useless! When I emailed them to inquire, the response I was received was this, "These boots do only have a fabric upper therefore would not have the strength to stand alone." Whhhhhat?!? And where does it say this anywhere on their site, in the photos, anywhere at all?! Nowhere. So, I tried to leave a review to warn other purchasers, since I was convinced to buy based on the apparently 5* ratings these boots have. Guess what folks?! When I called to find out how I could leave a review (couldn't find the option anywhere), I was told that buyers are randomly selected to leave reviews. Again, WHAT?! Since when does a company try to restrict how many customers leave reviews? It is unheard of, unless they are fake reviews that were fabricated by the company. And this is the only thing that makes sense based on the quality of these boots. STAY AWAY!! DO NOT TRUST THE WEBSITE REVIEWS.
Helpful Report
Posted 4 years ago
Rubbish to return!!!!!! No one will give return address. Have to use their asda/ collect + thing .. not everyone has a printer to do labels etc!!@!!!!!!!!!!
Helpful Report
Posted 4 years ago
Returning items is a joke!!!!!!! They will NOT give you a return address so you can just return at own expense via post office.... only way to return is via their asda/ collect plus etc and not everybody has access to printer for labels. Then they can just take your£3 fee .
Helpful Report
Posted 4 years ago
I ordered on Nov 30 for a skiing trip on Dec 18, thinking that would be more than enough time. I was emailed to say the order was 'on it's way'. After one week I looked up the company and realised that are in the UK - and not Australia (the website is totally deceptive - it presents as Australian with $A etc, no mention on international shipping). When I finally got the tracking number, it says the goods are still waiting to be processed in the UK (12 DEc) had have not left the country. The parcel will arrive after we've left and sit on our front door step waiting to be stolen for 3 weeks. And now I have to race around at the last minute replacing all the stuff I bought. DO NOT BUY FROM THIS COMPANY.
Helpful Report
Posted 4 years ago
Mountain Warehouse is rated 2.3 based on 366 reviews