Mountain Warehouse Reviews

Name: Mountain Warehouse
Address: TORQUE LOGISTICS ANCHOR WORKS HOLME LANE, Bradford
Rating: 2.32

2.3 Rating 372 Reviews

32 %

of reviewers recommend Mountain Warehouse

2.3

Based on 372 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had an ongoing complaint with Mountain Warehouse since late July! I ordered a jacket and was sent the wrong size. I returned it 31st July and was finally contacted regarding a replacement on 9th August. I had an email 11th August confirming that a replacement was ordered for me. I have today 14th August received a standard email just giving me a refund claiming that the jacket ordered was out of stock - yet when I log in and look online, the jacket still shows as available. Then it turns out that despite me returning a WOMEN'S jacket, they have failed to process this correctly and instead tried to order me a MANS jacket as a replacement - why on earth would I send back a women's jacket and request it be replaced with a mans jacket. The customer service I received is terrible and this covers both emails I sent them and messages via Facebook, they are incompetent,very unreliable and I received a completely unsatisfactory service. I will not be ordering anything else and until now I was a very loyal and happy customer.”

Helpful Report

Posted 4 years ago

“Absolutely abysmal what they call "customer service", a multitude of different staff not helping. Or you could phone them if you want to waste your time. If you ask for a return label you only have to wait a week to be sent a dispatch note, which is similar although to be fair it wasn't my dispatch note which helped a lot, this company needs to wake up. I won't use them again.”

Helpful Report

Posted 4 years ago

“My husband bought me a raincoat because he had purchased one there and really liked. Mine is awful. First of all, it leaks! Pretty bad start for something that's a raincoat. Plus it has no liner so it is cold, in fact it seems to draw the cold air in, even with a fleece jacket underneath. Would definitely never shop there again and wouldn't recommend their products to anyone.”

Helpful Report

Posted 4 years ago

“I charged twice for my order and did not receive any confirmation in my email. When I was ordering the system says the card was not working but little did I know they already I got charged for it. I could not find customer service for Canada. I called the store and they gave me a wrong phone number. This will be my first and last order.”

Helpful Report

Posted 4 years ago

“Google pay payment received customer care number..7679159909”

Helpful Report

Posted 4 years ago

“First and last time buying shoes online - was wary as fit and looks difficult with shoes but they promised great returns policy - unfortunately not true. no matter what i try now they wont return emails so have no way to return - they say fill out the returns form that came with the order - only it didnt. the shoes make and awful squeak/squelch noise when walking. just pay the extra to walk in and try. totally disappointing and never again - avoid Mountain Warehouse as you cant return if not satisfied with the product”

Helpful Report

Posted 4 years ago

“I'm absolutely disgusted with mountain warehouse! My order didn't arrive after 2 weeks of waiting so I cancelled it. 2 weeks later I received part of my order and they charged me for the entire order! I've requested refund on the invisible items for them to continually ignore me. I will NEVER shop with these thieves ever again. Absolutely disgraceful practices.”

Helpful Report

Posted 4 years ago

“ordered two items same day,one item received. mountain warehouse say delivered both. Outstanding 25 days still not resolved , now in position 10 on their customer care phone line . started in position 49 they say quires resolved under an hour .Wow”

Helpful Report

Posted 4 years ago

“Ordered products online last June 30 until now, no products delivered. Appalling customer care. Made few emails but all are just promises of dates.also,takes few days to reply. Disgraceful!”

Helpful Report

Posted 4 years ago

“Ordered on Jun 28, 2020. As I am writing this review, it still has not arrived! The delivery was supposed to be a 7 working day guaranteed. During this time, I went on my camping trip, came back, and contacted their support twice. Twice their answer was utterly useless. No explanation as to where my package is nor when it is going to finally arrive; according to them, I should just be patient and forgiving! Anyway, please take my advice, stay away from these clowns. Order on eBay, Amazon or any professional, literally every shop is better than Mountain Warehouse.”

Helpful Report

Posted 4 years ago

“I live in Alberta, Canada and ordered clothes for myself, husband and kids. It was shipped the following day and arrived 6 days later. The quality of everything is great. Not amazing, but much better than say Old Navy. For the price it is definitely worth it! Not sure how well it wears/lasts as I just received it, but I was definitely pleasantly surprised. Clothes fit true to size. Overall, worth the money particularly if you are shopping the clearance section.”

Helpful Report

Posted 4 years ago

“Dreadful customer support, can’t even get through 40 in the queue. Order still not arrived”

Helpful Report

Posted 4 years ago

“Received my order but now want to return the item. There wasn't a return form in the package, which they state should have been there. This company do not care about their customers. I have sent messages 4 or 5 times, and no responses other than to say will be in touch within 48 hrs.. This has to be a 2nd Rate company. I hope I can get my refund.”

Helpful Report

Posted 4 years ago

“Placed an order over 2 weeks ago, said 7 days delivery. Not had ANY communication from MW. I have sent 2 emails to which they said they would respond in 48 hours and haven't! I have phoned customers services and placed in a queue of 22 to which is took a ridiculous 2 hours 35 minutes to answer! The female stated she would look into it and ring me back within a couple of hours or email. 50+ hours later I am STILL waiting to find out! They were SO quick to take your money but never provided goods!! I worry I will never get products and never get a refund! Disgusting company and terrible customer service! I would HIGHLY avoid at all costs! Can't really blame Covid now either as some companies are back to next today delivery! I accept some delay but not 2 weeks with absolutely no reason!”

Helpful Report

Posted 4 years ago

“Still waiting for my order for my 6 year old grandson belated birthday present which has been sitting in the warehouse waiting to be shipped for four days now. Placed the order on the 2nd July. Customer service have been sympathetic and saying they are sending emails to the warehouse but are they!!!!!!. The warehouse may be inundated with orders however being ready to be shipped for 4 days is totally unacceptable.”

Helpful Report

Posted 4 years ago

“I returned 2 items to the warehouse via the "easy returns" policy and am still waiting for a refund. The items were returned 9 weeks ago, the customer support team is useless. Save your money and shop elsewhere, i know i will”

Helpful Report

Posted 4 years ago

“I want a refund asap took money 11 days go still not dispatched waited hour on fone tons bad complaints looks like I'll have make the stand and gp to the press about this specially in time like this were people are struggling u tske peoples money and not give them there items scammers”

Helpful Report

Posted 4 years ago

“I am so disappointed with my recent experience with Mountain Warehouse. I purchased two sleeping bags that were rated "comfortable" at 2-7 degrees. These were bought as gifts for my two adult sons. We recently went camping for the first time this season and the night temperature was +10 degrees. My sons were VERY cold. I emailed Mountain Warehouse twice. They replied and suggested that my sons would be more comfortable if they wore more base layers at night and tuck in the sleeping bag under their feet. - A very unsatisfied customer...”

Helpful Report

Posted 4 years ago

“First time using online service. I understand times are different during this pandemic but I bought essential rain coats for me and my toddler, it's been 2 weeks and they've still not arrived. I had an email changing my delivery date, so I waited, and it still didn't arrive. I've had no further updates and according to the tracking device, it hasn't even been shipped. So I doubt I'll get it any time soon and I can't contact them to even request a refund so I can actually go to a shop and buy one. Ridiculous and frustrating.”

Helpful Report

Posted 4 years ago

“Hi I put in an order in the 2nd July but didn't get an email or order number , but I called my bank up they took my money alright 😡 Spoken to a woman she passed on my details said in 48 hours someone will be in touch still waiting .There services is shocking to customers . I am now looking to take this further to get my money back and will not be using this company ever again .”

Helpful Report

Posted 4 years ago

Mountain Warehouse is rated 2.3 based on 372 reviews