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Mountain Warehouse Reviews

2.3 Rating 370 Reviews
32 %
of reviewers recommend Mountain Warehouse
2.3
Based on 370 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 5 star review on 24th December 2022
Christine Parkes
Mountain Warehouse 1 star review on 1st November 2022
Consumer X
24
Anonymous
Anonymous  // 01/01/2019
I have had to make 3 telephone calls and 2 emails to get any service. The Click and Collect was not working on the website, nor the live chat. Each time I spoke to someone they said it would be fixed in 2 hours. Consequently I lost 2 items on my order as when I could order they no longer had my size!?
Helpful Report
Posted 6 years ago
Quick delivery and quality product.
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Posted 6 years ago
Sent wrong sized item which I returned but then didn't get in time for the trip I had planned. Have emailed to say new size has been dispatched but still not delivered. Hopefully will come today.
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Posted 6 years ago
Excellent value for money and good quality items
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Posted 6 years ago
Wide range of products and really helpful customer service assistants
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Posted 6 years ago
Order took a week when it should have been next day. Had to return some items as sizing was HUGE. They don’t answer phone or reply to emails. Customer service is worse than BT....... yes worse than BT. Still waiting for a refund 3 weeks later.
Helpful Report
Posted 6 years ago
Excellent quick service and fantastic boots. Really pleased with them.
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Posted 6 years ago
Bought a pair of neoprene men's wellies. Supposed to be of good quality and ideal for country walks. First pair leaked badly within 3 weeks. Eventually given replacement pair and lo and behold they leaked badly within 3 weeks. Shocking quality!!!
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Posted 6 years ago
Fabulous clothes great quality and super prices
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Posted 6 years ago
bought 2 item , got delivered only one. missing return label from the packaging i am unable to return it. Offered replacement for missing item 2 weeks and no item. slow reply on emails..... absolute waste of time. quality of product is really bad.
Helpful Report
Posted 6 years ago
Very good quality clothes and footware for all seasons. Always receive very good customer service in both my two local stores.
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Posted 6 years ago
I was given a mountain warehouse waterproof jacket for Christmas - apparently cost over £150 It had its first real test this tea time in a snow / sleet storm while waiting for a bus The jacket is not waterproof as advertised and the outer layer seeped water Definitely upset because my children bought me this Now I have to return it - I have all the paperwork for it thankfully
Helpful Report
Posted 6 years ago
I bought boots and other outdoor clothes in an online sale. The items were very favourably priced. They all arrived promptly, securely packed but without excessive packing, were exactly what I was expecting, and have worn very well.
Helpful Report
Posted 6 years ago
I am still chasing payments for items which were out of stock. I purchased a pair of boots in early December and when they did not arrive I phoned only to be to,d they were out of stock, had no email to tell me that. I ordered another pair and they said they would refund me for the pair I did not receive, I still have not received the refund even though I have spoken to them twice and emailed them three times. On top of that, I looked back through my Mountain Warehouse account and noticed another item which I purchased in May which was also out of stock and they have not paid me that either nearly 7 months later. Really dissapointed Mountain Warehouse.
Helpful Report
Posted 7 years ago
Shocking company. Nobody answers emails. Nobody answers the phones. Miss-advertised products stay miss-advertised. Unfortunately I made the mistake of ordering 2 products from this company and I am unable to return either, and I will be contacting trading standards to let them know they are not fulfilling their obligations.
Helpful Report
Posted 7 years ago
Fast delivery, top quality item although I had my doubts as it was heavily discounted (I expected some fault with the item due to this). Amazing value for my buck.
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Posted 7 years ago
Great clothes at sensible prices
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Posted 7 years ago
Products are sold as being discounted but in fact the quality of the product is reflected in the price - LOW. Reasonable value if you accept that you're getting a low quality product at a low price.
Helpful Report
Posted 7 years ago
Ordered items at 06:30 am on the 30/11. Items due by 4/12. No communications from them, so when chased almost a week after ordering items which were in stock, I have been informed that they have only just been dispatched. Issue blamed high volume of orders. All that was required was an email to customers that a delay may be possible. Communication is key
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Posted 7 years ago
On Cyber Monday after a very busy weekend the staff who served me were very helpful and friendly. They put themselves out to bring down the items I could not reach. The price was good and I will shop there again.
Helpful Report
Posted 7 years ago
Mountain Warehouse is rated 2.3 based on 370 reviews