Login
Start Free Trial Are you a business?? Click Here

Mountain Warehouse Reviews

2.3 Rating 376 Reviews
32 %
of reviewers recommend Mountain Warehouse
2.3
Based on 376 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

Write Your review

Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 5 star review on 24th December 2022
Christine Parkes
Mountain Warehouse 1 star review on 1st November 2022
Consumer X
24
Anonymous
Anonymous  // 01/01/2019
Ordered a winter jacket as a birthday present & had it been delivered on time it would've arrived 3-4 days before the birthday. Tracking updates on the day showed no issues and an expected delivery slot of 12-2pm to my nominated pick up point of a Tesco Express. Next update was to say the parcel was being returned to the sender, no reason why. When i looked on the Evri app to track the parcel there was even less information as its status had changed to 'we have your parcel.' Over the last 3 days i have had zero contact from Evri, at no point have they updated me. Eventually i contacted Mountain Warehouse who i'd bought the coat off. God only knows where the information came from with their update. The delivery had apparently been refused as nobody at the delivery address recognised the name as living at the delivery address at TESCO EXPRESS ?! Also i would no longer be able to reveive this item as it was now out of stock ! What difference does it make if it's no longer in stock if it was already despatched ?! Finally received an update from Evri but only after i'd contacted them asking for an update. A photo of the outside of the shop was the total content of the update ! I've emailed Mountain Warehouse and asked for answers for the ridiculous explanations. * the name not being recognised at the address, a shop ? * the item not being in stock, despite already being despatched ? * why wasn't another delivery attempt made ? * why has the item been returned by Evri without another delivery attempt ?
Helpful Report
Posted 6 months ago
I've enjoyed a number of Mountain Warehouse clothing products. The value is unbeatable. I can't say the same for their shoes. The outsole has broken down rather quickly. While the shoes are two years old they have seen minimal use compared to a pair of Columbia's that are going strong after five years. They need to improve on the outsole material.
Helpful Report
Posted 3 years ago
I order my son a jacket for school ans was a bit worried l9oking at the comments but to be fair ti them it arrived very quickly and my son is very happy (so far) time will tell o. tHe quality when schools go back, finigers crossed this one lasts abit longer
Helpful Report
Posted 3 years ago
good quality products. found what I needed. Reasonable delivery time. terrible refund policy. after i personally paid for return postage, they deducted $15 from my return simply for processing it. if i had understood this I wouldn't have bought from them as other companies give you free return postage and deduct this amount from your refund, with no charge for processing. first time i have come across this. very unhappy.
Helpful Report
Posted 3 years ago
Anything I've bought from Mountain Warehouse, including a sleeping bag and two-person tent, was a good deal and arrived quickly. I usually check the clearance items on the website, which often offers very good deals. The only clothing I've bought has been easy-fit stuff like cycling jerseys and tee-shirts, and they've been good. A camp cooking kit was half the price of the high-end brand it replaced and has been just as good.
Helpful Report
Posted 4 years ago
Purchased highline men's walking shoes less than year ago.always found them comfortable and dry ..today walking in wet grass found socks soaking wet
Helpful Report
Posted 5 years ago
Got kid's apparels, arrived on time , but size was an issue. Winter jacket , size 5-6 years, fitted exactly my very average 3.9 years old.
Helpful Report
Posted 5 years ago
No issues with the products or price. However their standard delivery courier is DHL, THAT is the problem. I never have problems with any other courier BUT DHL, 3 days now, "delivered - not delivered - waiting delivery - sorry but your parcel was put in the wrong pile (?huh?) - unfortunately we missed the driver, etc,etc, the errors go on and on and on. Phone back to Mountain Warehouse and they can only confirm the parcel has been picked up and that is is out for delivery....Monday received notification my order is out for delivery, now its Friday and still waiting. Pity customers can not select the delivery courier alternate to DHL. I order many items online and DHL is the worst courier! I may shop elsewhere if only to get another delivery service provider
Helpful Report
Posted 5 years ago
I recently purchase a festival tent, for myself for a couple on nights backpacking along the Cornwall coast, The weather wasn't dry and we had some showers, it became apparent quite quickly that the tent was not water proof and not fit for purpose, the camping gear got wet in the night and spoilt what should have been a fantastic short break. I have been to many festivals over the years and was not expecting a lot for the money I paid, but did expect it would do want it set on the packaging be fit for the length of a festival come rain or shine NOT FIT FOR PURPOSE, I DO NOT RECOMMEND.
Helpful Report
Posted 5 years ago
Poor quality jacket definitely not worth the RRP, leaks feathers all over and the stitching has come apart at seam after ten days of wear. Nice and warm though.
Helpful Report
Posted 6 years ago
Happy with price and quality of good bought in shop but so disappointed that the young man behind the counter serving me at the Chichester branch couldn’t look up from his phone that was under the counter to either look at me or make any pleasantries at all. What has happened to training to be pleasant to customers?
Helpful Report
Posted 6 years ago
Sent wrong sized item which I returned but then didn't get in time for the trip I had planned. Have emailed to say new size has been dispatched but still not delivered. Hopefully will come today.
Helpful Report
Posted 7 years ago
Products are sold as being discounted but in fact the quality of the product is reflected in the price - LOW. Reasonable value if you accept that you're getting a low quality product at a low price.
Helpful Report
Posted 7 years ago
Mountain Warehouse is rated 2.3 based on 376 reviews