Mozimo Reviews

Name: Mozimo
Address: 15 Alvaston Business Park, Nantwich Chesire
Rating: 4.65

4.7 Rating 1,920 Reviews

91 %

of reviewers recommend Mozimo

4.7

Based on 1,920 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0 1270 619484

Email:

shop@mozimo.co.uk

Location:

15 Alvaston Business Park
Nantwich Chesire
CW5 6PF

Write Your review

Tell us how Mozimo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mozimo 5 star review on 4th October 2022

Amal

Mozimo 5 star review on 23rd January 2022

Hazel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First experience and most impressed”

Helpful Report

Posted 2 years ago

“I was very nervous about ordering shoes online and whether there would be any issues about delivery to Italy. I needn't have worried ...I was able to track my order and they even arrived earlier than planned and they were just perfect. Communication with Mozimo was swift and polite. I will definitely use them again!”

Helpful Report

Posted 2 years ago

“Great response to my request when I had problems on line. Quality products with good customer service.”

Helpful Report

Posted 2 years ago

“Arrived On time”

Helpful Report

Posted 2 years ago

“Very prompt delivery, excellent service.”

Helpful Report

Posted 2 years ago

“I would definitely recommend Mozimo The service was amazing. Fast helpful and very friendly easy to order Love my shoes”

Helpful Report

Posted 2 years ago

“Quite a long dispatch time compared to other companies, but shoes arrived as expected and as described.”

Helpful Report

Posted 2 years ago

“Very prompt delivery of shoes and well packaged. The Mozimo staff both online and in their shops are very helpful & friendly.”

Helpful Report

Posted 2 years ago

“Excellent service. I phoned up for some peter keiser shoes. He was so helpful and got them to me overnight delivery. Really recommend this company. The shoes were lovely and comfortable for my daughter's wedding.”

Helpful Report

Posted 2 years ago

“Quick delivery time and all good. Thank you.”

Helpful Report

Posted 2 years ago

“Thank you for providing a fantastic service always impressed”

Helpful Report

Posted 2 years ago

“Very helpful staff. Shoes posted same day and arrived quickly. Would shop here again.”

Helpful Report

Posted 2 years ago

“My Pons were simple to order, arrived well packaged and look lovely Problem is they're the correct size but much too small More like a 39 than the stated 40 so have gone back Unfortunately I also had to pay the return postage. Will await my refund and update if need be.”

Helpful Report

Posted 2 years ago

“Quick service. Nice to talk to a customer service person directly. Disappointed that there is no free returns service provided. Otherwise happy with Mozimo”

Helpful Report

Posted 2 years ago

“Beautiful shoes excellent quality and perfect fit and size. Bought for my partner and he loved them. Thank you”

Helpful Report

Posted 2 years ago

“I ordered a pair of shoes but ended up changing my mind. My order was cancelled and a refund was processed so quickly, I really was very grateful.”

Helpful Report

Posted 2 years ago

“Very nice company to deal with - friendly and helpful staff in customer services”

Helpful Report

Posted 2 years ago

“I visited the Nantwich shop this afternoon! On entering the shop my husband and I saw that there was someone else who was being attended to! The two members of staff were in conversation with the ?customer and while we were not acknowledged or welcomed, we understood and were happy to browse! After a short while the ?customer left and I was ready to try on some shoes! The younger assistant, although reasonably pleasant, we felt, was perhaps a little distracted by the the other member of staff, who was clearly not very happy! I was not invited to use the sitting area but when I chose to sit to try on the shoes, it was half cluttered with boxes! At times, the older assistant seemed agitated and kept moving the boxes and other items, making us feel that we were in the way! There was no intention on her part to engage with us! After I made the purchase and left the shop, I made the decision never to visit again! My husband and I were quite disgusted by the lack of customer care skills demonstrated! Might I suggest that this business invests in some very basic training for its staff, on how to build a good rapport and improve the shopping experience for their customers! Thank you!”

Helpful Report

Posted 2 years ago

“Oh my, the 2 ladies who served us (getting married 31 March) were amazing, thank you so much for advice and help!”

Helpful Report

Posted 2 years ago

“Order delivered quickly but had to return so costly.”

Helpful Report

Posted 2 years ago

Mozimo is rated 4.7 based on 1,920 reviews