Mozimo Reviews

Name: Mozimo
Address: 15 Alvaston Business Park, Nantwich Chesire
Rating: 4.65

4.7 Rating 1,920 Reviews

91 %

of reviewers recommend Mozimo

4.7

Based on 1,920 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0 1270 619484

Email:

shop@mozimo.co.uk

Location:

15 Alvaston Business Park
Nantwich Chesire
CW5 6PF

Write Your review

Tell us how Mozimo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mozimo 5 star review on 4th October 2022

Amal

Mozimo 5 star review on 23rd January 2022

Hazel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just what I'd been looking for. Quick delivery. Many thanks.”

Helpful Report

Posted 10 years ago

“Always very happy with excellent, speedy service. Thank you.”

Helpful Report

Posted 10 years ago

“Fantastic service thank you so much”

Helpful Report

Posted 10 years ago

“Loving my sandals. They are so easy to wear and even although my foot swells a little bit during the day they were still very comfortable. Great for walking in nice weather.”

Helpful Report

Posted 10 years ago

“I did not actually receive my order as the shoes were out of stock even though they were still being advertised on your website! However, on a positive note, my money was refunded very quickly and I was sent an email apologising for this.”

Helpful Report

Posted 10 years ago

Thank you for your feedback Irma, and once again; many apologies for being unable to fulfill your order! We are pleased to see that there were positives with your experience of Mozimo though, and hope to welcome you back as a customer in the near future.

Posted 10 years ago

“Ordered new pair of Gabor pumps to replace existing ones! Easy to use website, good communication regarding order and delivery. One happy customer”

Helpful Report

Posted 10 years ago

Thank you Janet! Always brilliant to receive such a positive review. We are glad to see that you and your new shoes are very happy together! :)

Posted 10 years ago

“Returned Shoes last week for a replacement smaller size, have not heard anything since. Rated very poor as I do not even know if they have been received by you”

Helpful Report

Posted 10 years ago

Sorry to hear you were unsatisfied with our service Carolyn! We received your shoes yesterday, and your replacement pair will be dispatched shortly. We apologise for the delay in service, but the bank holiday weekend may have impacted the postal services - which is a factor beyond our control. Our system is currently set to inform customers of a dispatch, so when your replacement shoes are sent you will receive a brand new tracking order in your inbox. Moving forward we will review our communications with regards to returns to highlight any areas we may be able to improve on. Many thanks for your honest feedback and we hope your new shoes are a more suitable fit! :)

Posted 10 years ago

“Impressed with speed of service. 2 days from ordering my shoes arrived. Very happy with purchase, looked as in picture and fit was perfect.”

Helpful Report

Posted 10 years ago

Pleased to see you loved our service! Thank you for such kind comments.

Posted 10 years ago

“Very pleased with my lovely handbag to match the shoes I purchased from Mozimo. Just a bit disappointed that the instruction I had put on my order i.e. to put delivery in the garage ( there was an option when purchasing the handbag to suggest this) was not adhered to and a kindly neighbour took the package in.”

Helpful Report

Posted 10 years ago

Hi Robert, many thanks for your review! We're sorry to see that your shoes were not left where instructed. If this was on the postage label then unfortunately it would be out of our control and Royal Mail would handle this issue. But regardless of this hiccup we are very pleased to see you that received your shoes as ordered!

Posted 10 years ago

“Great service - my order arrived 2 days after placing it and my Gabor shoes are perfect?”

Helpful Report

Posted 10 years ago

Great to hear! Thank you for your review.

Posted 10 years ago

“Lovely shoes , excellent service but they did not fit as a little narrow. Took them back to shop in Nantwich but Manager was unable to give me a refund and said I would have to wait to have it paid into my account. Why is it not possible to do it in the shop if you return the shoes there?”

Helpful Report

Posted 10 years ago

“thrilled to bits with my purchase especially not having to pay postage it would have cost me 8 pounds with amason will definatly order from you againt”

Helpful Report

Posted 10 years ago

Thank you for your feedback! We also offer free returns with our delivery service too - even better!

Posted 10 years ago

“Very comfortable, good fit, look good!”

Helpful Report

Posted 10 years ago

“I ordered a pair of sandals and they were dispatched the next day and I received them the day after that. Fabulous service, great sandals, excellent price.”

Helpful Report

Posted 10 years ago

“Great shoes & speedy delivery. Exactly what I expected! Also competitive price...”

Helpful Report

Posted 10 years ago

“Beautiful shoes; very comfy. I will be using Mozimo again”

Helpful Report

Posted 10 years ago

“Gorgeous shoes. Unfortunately, came up a little on the small side. Ordered half size up. Can't wait to receive them!!”

Helpful Report

Posted 10 years ago

“My shoes arrived quickly and were exactly what I wanted.However, when I placed my order by phone I asked for a note to be put on delivery details to leave parcel at adjacent shop if no one home. This wasn't done and I had to go to the sorting office to collect..”

Helpful Report

Posted 10 years ago

“I found the telephone staff very helpful and there was not problems with the delivery.”

Helpful Report

Posted 10 years ago

“Great service prompt and very professionally packed. The product was exact;y as described Thank you”

Helpful Report

Posted 10 years ago

Mozimo is rated 4.7 based on 1,920 reviews