“
Returns process is really poor - the boots I ordered do not look like the image on your website - I would be really reluctant to order again
”
posted 1 year ago
- Anonymous
“
No-where on the site does it say that you have to pay for returns but I understand that not everyone offers that so took them to the post office.
”
posted 4 years ago
- Lisa Timbs
“
The returns label was not a tracked returns, despite the parcel being sent out as tracked meaning that I felt that they only cared about their side of the delivery and that my side was not important to them.
”
posted 5 years ago
- ""
“
No response; so I rang myself and they promised to post a prepaid returns label.
”
posted 6 years ago
- Anonymous
“
Free delivery and returns - would use company again.
”
posted 8 years ago
- Lucy A Charlesworth
“
I had to try these shoes before committing and it said to use the pre paid returns label but when I opened the box the ore paid returns label had already been removed.
So I had to pay
I'd appreciate that return postage refunded ideally.
Thank you
”
posted 9 years ago
- Natalie Savvides Brett
“
I sent the returns via the post this time, thinking that the previous time I took them back to the shop, I thought this was where perhaps the mix up was.
”
posted 9 years ago
- Ann Sands
“
Their email address does not exist, the phone lines ring out and no-one responds; returns are not processed in a reasonable time.
Not to be recommended
”
posted 10 years ago
- Jane Jones
“
However, I think they should have arrived in a box rather than a bag as this resulted in the invoice being crumpled with the free returns sticker stuck to the inside of the bag.
”
posted 10 years ago
- Nicole Kaneria
“
Items arrived in a timely manner and in good condition. Shame their returns policy does not allow for free of charge returns........
”
posted 11 years ago
- Hingley
