Mozimo Reviews

Name: Mozimo
Address: 15 Alvaston Business Park, Nantwich Chesire
Rating: 4.65

4.7 Rating 1,920 Reviews

91 %

of reviewers recommend Mozimo

4.7

Based on 1,920 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0 1270 619484

Email:

shop@mozimo.co.uk

Location:

15 Alvaston Business Park
Nantwich Chesire
CW5 6PF

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Mozimo 5 star review on 4th October 2022

Amal

Mozimo 5 star review on 23rd January 2022

Hazel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yes thank you I'm very pleased and satisfied with my purchase from you!! My best regards Barbro Larsson-Suominen”

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Posted 5 years ago

“prompt, efficient service excellent phone communication”

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Posted 5 years ago

“Boots arrived promptly and I love them”

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Posted 5 years ago

“Great service, fast delivery and good prices.”

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Posted 5 years ago

“I ordered a pair of shoes from Mozimo May 21st but I haven't received it yet.After a month's waiting,I sent Email and left message about the order to the service team getting no reply.Hope this review could help.Thanks~”

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Posted 5 years ago

Hi Helen - Thanks for you Message. Can you please get in touch with us on +44 01270 619484 or email at support@mozimo.co.uk so we can please get some more details to resolve this. I think I've found you order on our system and there doesn't seem to be an issue our end, so we're eager to get this issue sorted for you. Kind Regards The Support Team

Posted 5 years ago

“Good website and prompt delivery”

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Posted 5 years ago

“Super girl at the online telephone so cheerful and helpful shoes arrived next day perfect!!....”

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Posted 5 years ago

“Excellent company. The shoes I bought were perfect fit. Very quick delivery and well packed. No hesitation in buying from them again”

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Posted 5 years ago

“I have been trying to get in touch with you since 2 weeks. Nobody has replied back yet! I sent you back the shoes I want exchanged. Per the tracking number, you received them on 5.16.2019. So far I have not received the exchanged ones!!! Nor am I being refunded!!!!! If you do not want to talk to your customers and do not want to send them a product, at leats give me my money back!!!!! What a service!!! Terrible experience and $140 behind..... Ahh, if i had known you would treat me like that, I would have never purchased anything from you. Simply DISASTER!”

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Posted 5 years ago

We're sorry to hear about this, please contact us directly at support@mozimo.co.uk or on +44 1270619484 so we can get your details and follow this up issue in more detail please. Kind Regards The Support Team

Posted 5 years ago

“a great range to choose from.... a fair price for a very good quality product... no particular bureaucratic fuss, and... arrived ahead of schedule. what's not to like. first time.... pretty confident wont be the last.”

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Posted 5 years ago

“Not a good experience, placed an order 12 days ago which has not arrived, i have emailed customer services 3 times and have yet to get a response. Will not be ordering again.”

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Posted 5 years ago

“Dealt with very efficiently”

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Posted 5 years ago

“Excellent service and advice from lady in Chester store yesterday. I bought Fit Flop trainers and tights. Thank you very much indeed”

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Posted 5 years ago

“Very quick delivery. Lovely shoes.”

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Posted 5 years ago

“Super quick delivery, great communication, and a fab pair of shoes!”

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Posted 5 years ago

“Excellent service, quick and simple. Compares well with other online retailers that I have used recently.”

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Posted 5 years ago

“Didn't receive goods just an email saying they couldn't send them no explanation the shoes were still in stock when l checked later”

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Posted 5 years ago

Hi Pamela - Thanks for your comments and feedback. I can see you were emailed on the 25th, the day after your order to inform you that a fault with your order had been discovered during dispatch inspection, and unfortunately we didn't have a replacement. A full refund was immediately issued , and a gesture of good will discount code was also sent to you for future use. We apologise again for any inconvenience caused, but aim to maintain the highest of standards. Should you require any further help in regards to the above information please don't hesitate to get in touch. Kind Regards Team Mozimo

Posted 5 years ago

“super service, very competent, will by anytime in the future again with the company”

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Posted 5 years ago

“Very good service and also very happy with the new shoes.”

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Posted 5 years ago

“A very good deal with excellent service. Thank you.”

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Posted 5 years ago

Mozimo is rated 4.7 based on 1,920 reviews