Mozimo Reviews

Name: Mozimo
Address: 15 Alvaston Business Park, Nantwich Chesire
Rating: 4.65

4.7 Rating 1,920 Reviews

91 %

of reviewers recommend Mozimo

4.7

Based on 1,920 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0 1270 619484

Email:

shop@mozimo.co.uk

Location:

15 Alvaston Business Park
Nantwich Chesire
CW5 6PF

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Mozimo 5 star review on 4th October 2022

Amal

Mozimo 5 star review on 23rd January 2022

Hazel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered shoes 7/8/19 and have not received them. No update from Royal Mail since 9/8/19 Rang Mozimo 15/8/19 who were supposed to get back to me - nothing! Not impressed at all!!!”

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Posted 5 years ago

“Until searching for a particular style of shoe for work I hadn't heard of MoZiMo but so glad I found it, not only were the shoes perfect and matched what I needed but the service, delivery and prices were exceptional too.”

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Posted 5 years ago

“Love this shop even better when I get a bargain”

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Posted 5 years ago

“Great service, good price, what more do you want?”

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Posted 5 years ago

“Ordered 7/8/19 no update on Royal Mail site since 9/8/19 can’t even get a ring tone on their phone number have I wasted £42.50?!”

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Posted 5 years ago

“Great service and even better purchase”

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Posted 5 years ago

“Fast delivery, goods as described.”

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Posted 5 years ago

“Friendly and helpful adviser, great website and sale prices and fast free delivery. Very impressive.”

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Posted 5 years ago

“Fast delivery, goods arrived in excellent condition, just as described.”

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Posted 5 years ago

“I ordered and paid for two pairs of sandals. Then I got an email that said I'd been given a partial refund but with no explanation. I realised it was for one pair of sandals but had no idea which pair until I received my parcel.”

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Posted 5 years ago

“Sandals arrived quick and were a perfect fit.”

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Posted 5 years ago

“Good reliable company”

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Posted 5 years ago

“Speedy service. Good price products.”

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Posted 5 years ago

“First time we have used Mozio for a Taxi so were a bit unsure whether it would happen, Everything was fine. Arrived early and driver got us to our destination on time.”

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Posted 5 years ago

“This was my first and will be my last experience of shopping with Mozimo. The shoes that I received were faulty - with a scratch on one and a lumpy inner sole and the other had an inner sole that was not stuck down properly (so lifted up as I pulled my foot out). The shoes were very badly packed with no care, with half of the packing either not in (ie, still in the box) or missing - so clearly the shoes were a return (the soles were dirty) and they were not checked or repacked before sending out again. The box was wrapped so tightly in plastic and with so much tape that, however I opened the plastic, I would not be able to reuse this to send the shoes back, meaning I had to find some more plastic - surely we should be trying to recycle plastic? Mozimo only had to provide a resealable bag to do this like Asos do and this would be hardly any extra cost, especially considering the huge profit they are making on their expensive, poor quality shoes. The returns label was not a tracked returns, despite the parcel being sent out as tracked meaning that I felt that they only cared about their side of the delivery and that my side was not important to them. I did phone to query this and was told that if the shoes went missing, then I just had to provide proof of posting but by not using tracked returns means that Mozimos costs go up due to increased theft at the postal office. That means we pay more than we should do - and I can see that with the boots I ordered, this was clearly the case as the quality did not match the price. I actually quite liked the shoes but was shocked at the quality considering the price I'd paid and so have been deterred from re-ordering because it's clear that Mozimo really doesn't care about customer service or quality. Sorry it's such a negative review although I would like to finish on a positive note - the customer service rep that I spoke to on the phone when I was querying why no tracked returns label was friendly.”

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Posted 5 years ago

“First time I’ve used the site and everything went well. No complaints and delivery was quite quick”

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Posted 5 years ago

“Good website, easy to navigate. My order was dispatched quickly and was exactly what I hoped for.”

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Posted 5 years ago

“Great service. Sandals arrived in perfect condition.”

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Posted 5 years ago

“Delivery quicker than expected. Thank you - great service”

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Posted 5 years ago

“My order arrived very swiftly,with the shoes well packed and in perfect condition. Excellent service.”

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Posted 5 years ago

Mozimo is rated 4.7 based on 1,920 reviews