“Excellent customer service. Bought a lens but as a beginner I found it wasn't what I wanted. No fuss return. Exchanged for another lens which is brilliant. Really quick delivery and very well packaged. Absolutely couldn't fault them!”
“I believe I sold them about 60% of my photography equipment, including 8 or 9 digital SLRs. However, I have always been curious about their inspection and valuation process for used equipment. For instance, when I sold them an SLR with a charger, they would make a big fuss if the charger was a third-party one and reduce the price accordingly. Yet, sometimes I sent them the camera with the original battery, and they still paid me the original price. Additionally, if I forgot to remove the LCD screen protector from the camera, they would reduce the payment, claiming there were scratches on it, even though the original camera screen had no defects at all.
Moreover, I would attach some matching products that I could not find on their website, such as MEIKE lenses, to the equipment I sent them, in an attempt to test their honesty. Unfortunately, I was disappointed as they did not mention anything about these items. I am unsure whether they kept them or discarded them, which amounted to about $300 or $400 worth of equipment.
When I sell used photography equipment, I make sure to be clear about the condition and completeness of each item. For instance, when I received a returned Canon flash and a Sigma DP0 Quattro, I immediately noticed the flash was missing its pouch and the Sigma's lens cap was replaced with a non-branded one. These small details can drastically change the resale value. I know that if I want to sell them at the ideal price, I'll need to replace these with original parts, even though it's an extra expense. I always document the condition before selling, so I can verify any changes if an item is returned. It's a small effort that maintains the integrity of the sale and ensures satisfaction on both ends. I've learned that meticulous inspection procedures are crucial to avoid such issues and protect my investments. It's disappointing when such oversights happen, but it reinforces the importance of attention to detail in every transaction.”
“This was my first purchase from MPB. The lens I purchased was rated as Like New, and so my expectations were high. The lens I received is in perfect condition, which makes me much more comfortable about purchasing from them in future.”
“Ordered a 10-20mm sigma lens for my canon camera at a great price it was the cheapest out of all of these lenses. I was going to use it for wide field Astro photography so it’s going to be out in the cold most of the time but the lens I received is in excellent condition I think I will keep it for landscapes and look after it. Great lens, Great service and fast delivery. I will definitely buy from MPC again”
“Selling was a quick and streamlined process, the instant quote and prepaid shipping label make it easy to sell off gear. I was kept updated about the status of my sale by regular emails and the payment was fast too. They increased my valuation after receiving the items - great honest business.”
“As this was my first time selling anything online, I was understandably a bit nervous. MPB did a great job of walking me through each step of the process and even reached out to me by email in the event that I had any questions or concerns. They inspected my camera equipment the same day that they received. Payment was made within approximately 24 hours.”
“The whole process was quick and easy. The selection of equipment is stellar and the customer service is amazing. I had received an incorrect item by mistake and they had it resolved in a few days and even overnighted me the correct item so I would get it before vacation. I can pretty much say that I will be coming here for any future photography related equipment.”
“The whole process was quick, straight forward and efficient. From getting the instant quote, to the package being collected from home, to the fast transfer of funds after they received the equipment. Couldn't fault the experience.”
“Great service 👏🏽 MBP up my payment ayer they received my items and paid me more than the original estimate what an honest company. There's not many out there that would do that .”
“Very straightforward and easy. You could probably get a bit more on Ebay, but frankly it is not worth the hassle, there being so many idiots and crooks on Ebay now.”
