“I am still chasing the company to give me feedback after a whole month of waiting and no news. I did send 2 Hasselblad lenses and the company did receive the lenses.
Horrible horrible service, no support at all. Very very bad experience!”
“Great Company to work with. Equipment is just as described and the free shipping makes it easy. The pricing on the equipment is the best I've seen anywhere else for similar items. This should be your first stop for trading, selling and buying.”
“Great overall service, in particular being informed at each stage of a transaction. Also impressed with the condition of the items I have bought from them.”
“The quote was increased once the kit was examined. Payment was prompt and my new kit delivered quickly. This is a repeated experience. I’ve used them several times over the years.”
“MPB made it so quick and easy to trade in gear I haven’t used for awhile. The trade in value was fair - more than I would’ve got at other online retailers!”
“MPB is easy to do business with and I appreciate the discount for buying when trading lenses. The offers are lower than selling on ebay (which is to be expected) but when you include the time to photograph the equipment, listing the equipment, answering questions, paying the commission and then boxing & shipping. MPB offers a good and fair price. For me, time is money, I think I’m making more $$ by selling to MPB.”
“Unfortunately I have been waiting for over 15 days for confirmation that my two Hasselblad lenses, which have already been collected by DHL, have arrived at MPB. Apparently the package is still held at customs and MPB is supposed to clear it according to DHL. So far I’ve only had hassle. My email was never answered. If I hadn’t seen how many reviews MPB has, I would have thought the company is a scam.
Addendum 1: Many thanks for the quick reply on Trustpilot. If I had received such a quick answer to my email, I wouldn’t have written the review. I attached to the package all the documents I received automatically by email for the shipment.
Addendum 2 (23.09.25): Since I still haven’t heard anything from MPB at all — no email, no confirmation, no phone calls, nothing — I called the support phone number myself. I have never experienced such an unmotivated, even rude, support on the phone. An absolute disaster. When I asked the gentleman for his last name, he refused to give it. I also did not receive a confirmation email from the polite gentleman. It’s outrageous how customers are treated here. I have absolutely nothing to prove that my lenses were picked up. STAY AWAY FROM MPB!!!!”
“Very happy with MPB. Traded in some lenses for another model. Process seamless and straightforward. Pleasantly surprised when trade-in offer was increased. Shipping fast and tracked. Lens arrived and in excellent condition. Will recommend to others looking for camera equipment.”
“The whole process of selling and buying is a breeze. I was offered a fair price on a lens I part exchanged for an excellent example. The lens appeared brand new when it arrived. No issues at all.”
