“Sold me a lens , I didn’t use it so sold it back to them one and a half months later, they had it for 2 weeks and now say they can’t buy it as it has fungus in the lens. I have just spent £1100 with them and was going to return all the gear and go elsewhere, only to be informed I missed the 14 days return by one day. Total waste of time and money never again.”
“alright till an issue comes up and then you realise how poor their customer service is. Spent 1000s with MPB issue arose and was like pulling teeth dealing with the customer service agent.”
“Don't bother trying to sell equipment to them, they will not answer the phone to help you through it. Instead they will send you an email with crappy instructions. You will waste several weeks trying to get your equipment to them just for them to low ball you. The return process is just as bad as trying to sell to this "company." They will send you crappy instructions and you have to go through a painful process to just return equipment. You will have to call to send them the tracking number and they do not like to answer or get back to you over the phone. Take your business to KEH. A lot friendlier and easier to use.”
“Terrible service when you want to sell stuff to them, waited several weeks after they had my kit, almost impossible to get hold of them! I hear they used to be good, but have got too large and now don't care! Steer clear I say!”
“You see when you get to the "real" reviews not the fake Trustpilot ones you see people don't like being offered peanuts for their used equipment!
I was offered like a £1000 less for my gear in px than another shop would give me!”
“Had an awful experience today with mpb , the customer service is atrocious, just because I have had to return items due to incorrect condition advertised I was subject to abuse today from a representative, I left a review in trustpilot and I was accused of doing that just so I can get money off gear, I was also subject to abuse for having a few personal email addresses !! What on earth has this got to do with them? They have zero people skills and earn a lot of money from trade ins but when it doesn’t go their way eg returns they frown upon you, I tried to complain about the person throwing accusations and abuse my way but nothing was done as they were probably sat next to each other like a couple of cackling witches , I can only say to you all please refrain from using this dreadful malicious company with a bunch of cocky children employees !!”
“MPB will under no circumstance cancel/reverse a trade - do not do business with them.
Sent in merchandise and after payment offer was made but before accepting, there was no option presented to cancel the trade. Once accepted, I called them and they stated that the trade cannot be cancelled under any circumstances.
Just know that Adorama, B&H, KEH, and others have amazing customer service and are willing to work with you on such matters - including reversing a trade.
Do not buy or sell anything to MPB - you have been warned”
“They took my money with great efficiency and then never sent my parcel.
I am forced to deal with my bank in order to get my money back.
SCAM SCAM SCAM”
“I would NEVER purchase again from www.mpb.com. They sold me a broken camera and REFUSED to exchange or refund the camera after they agreed to refund in writing, they changed their mind. I bought a camera to use for live streaming, and the HDMI output was broken on this a6500. Supposedly, they tested all the cameras BEFORE selling however they sold me a broken a6500. I'm screwed with a broken camera, and I'm out $500. Thanks, MPB!”
“They promise to call back and they do not. Also do not send send emails when promised. The promise to send things out and don't send and don't inform.
You are at their mercy, terrible. The promise to pay you within two days and after 10 days still waiting.”
“Thsese guys are horrible. Requested to cancel and order because it was taking too long to even ship it. Now they can't go to the warehouse to get it because its on the truck to ship. Now it will take forever again for them to even check in the return shipment and then to even examine the shipment then check back with me to see what I want to do then hopefully and I do mean hopefully get my refund. Don't use these people at all. This is my recommendation to you. And when they say Ill take down your number and have my supervisor reach out to you smh @ that. I was told this morning that the package was in the process of being shipped and tha they would look into it but a label for it wasnt created until 1:48 p.m. on 11/22/2022. from 9:37 this morning. I know you can't put the package on the truck with no label. Come on already!!!!”
“I initially had a good experience with MBP so I did business with them again. Currently I have been waiting on a payment and have written in several times. Each time I am assured the payment will be processed that day and over one month later still nothing. I got on chat today and as soon as they realized it was me still looking for payment, they stopped responding and put chat on away. Never again will I do business with these people. I have a ton of emails if proof is needed.”
“Don't buy on it you will loose big money! Badly described items, make you pay for enormous fees of shipping (95$) and the item is not as described! The customer service wanted to make me pay again for a 95$ shipping fees! That's pure scam!”
“I just made my first purchase from them, a lens with a hood, that came without the hood. I emailed them asking them to send it and they replied that it was listed incorrectly and they could refund me $25 for the hood, or I could send the whole lens back but they wouldn't send me a hood. Since I'd already left town with the lens and needed to use it, I had to have them credit me $25. Now I have a wide angle lens with no hood and I've found out that they aren't available to buy alone. I wouldn't trust them again. They didn't send what I bought and then didn't make it right, only offering to do what they wanted to do, not fulfill the original purchase.”
“Worst customer service ever. My oder had already a delay (due to internal company issue) and still, they are not able to confirm when I will receive my order at home. I received multiple time the answer that they are busy or extremely busy.. Almost like if it's my issue. I paid for the service, if they are busy should not impact at all my order. They forward my transaction to the manager Jack and since this morning he saw my messages and even didn't respond to me. Absolutely unbelievable. BE CAREFUL WHEN ORDERING FROM THIS SITE, STRONGLY NOT RACCOMMENDED!
If needed I have all the screenshot of the chat.”
“I ordered a lens for my Canon camera. They sent me one for a Nikon. I had to pester them to get details on how to return the lens. I asked for a refund but they have only given me a partial refund, even though it was their mistake. I don’t trust them and will never deal with them again.”
“I ordered and payed via paypal a camera body. It was a about a month ago. mpb sent me tracking number (dhl) and I expected delivery ... but there was no delivery. After 2 about 2 weeks, the first reponse from mpb by Natalia "parcel was unfortunately missed It has been sent today and the tracking should updated later on today or tomorrow." They sent me back shipping costs. After next 2 weeks Jack from mpb.com wrote me another version of story: parcel was lost in delivery by DHL. I have no reponse from mpb now, no parcel, no money. Horrible customer service, actually no reponses for my emails. It's scam!”
