“do not ever, ever choose "free" shipping on fedex for purchased items unless you want to get exasperated. both companies don't honor their commitments. delays will happen everytime because it's "free." better yet, don't do business with either one. there are far better alternatives: keh and ups. or unless you enjoy chatting with ai and only get more exasperated. and yes, you will definitely get an apology but that's all!
.”
“• This platform is deceptive.
• They initially appear friendly and provide signals to make money, but to continue receiving signals, a deposit of at least 10k is required.
• Withdrawing money is impossible, and customer service is unresponsive.”
“Contacted MPB for a price on a lens which was in mint condition, quote was acceptable so agreed to sale. In-between pick up and payment Sigma announced a MkII version of the lens and then MBP adjusted my quote from mint to excellent (due to marks on the body and internal dust) and dropped the price by £185. Lens arrived back today as I refused the ammended quote and there is absolutely no internal dust or any marks on the body. I have sold many lenses to them in the past but not so sure now.”
“They are a scam ...
They are a scam .... got a camera from them 2024, battery should have been a genuine canon, was a third party battery that wasn't working properly. The agreed that i should have got a genuine canon, but didn't have one to exchange ... that was it !! They said that the battery was an "accessory" and not really part of the main kit. Genuine canon battery 150, third part 50 !! The only option they offered was to send the entire order back for a full refund. Not even an apology for trying to fob me off. Makes a mockery of all their guarantees and assurances. I would not trust them ever again.”
“Item never arrived. After three months they claimed it had been sent back to them by the courier but I still haven’t had my refund. Used to be good but now I am not so sure.”
“I’ll summarize it.
On 3/19, I applied to a job posted on MPB’s career page.
On 3/21, Jacob Fooks scheduled an interview for 3/27 @3:30pm EST.
On 3/27, Jacob rescheduled it for the same day @3:00pm EST.
On 3/27, I joined online a few minutes early, but no one showed up. I waited until 3:30 just in case, but no one showed up. I waited another 5 minutes to no avail. I even emailed Jacob mid-way while waiting, but he didn’t respond. I also emailed Jacob the next day to see what happened, but he still didn’t respond.
On 4/2, I emailed Matt Barker (CEO), detailing what transpired, but he hasn’t responded.
To date, there has been no communication from anyone at MPB.
They wasted my time and proved they don’t care about people. Lack of professionalism and courtesy leads me to believe working at MPB is a bad idea.”
“Complete ripoff and dishonest. I returned the lens for repair and they told me he was ready to ship 8 days later I still hadn't received it. Then they said they found a replacement and they still haven't shipped it don't waste your money”
“Sent them my Sony FS7 and a Fujinon HA video zoom lens and they offered 400 for the camera and nothing for the lens. They returned the camera and "lost" the lens??? They are trying to blame it on FEDEX???? Horrible company do not use.”
“Reddit was right. They are cheapskates! Will nickel and dime your kit. Sent in my Panasonic 12-60mm f2.8-4 with a hood. At first, they told me there was never a lens hood in the package. I told them to send me a picture of the package contents and lo and behold, they had it the whole time. Then they told me it was the wrong hood and didn't fit... Mf, that hood came in the box with the lens when I bought it, you're telling me I've been attaching the wrong hood to the lens? Not even Dumb and Dumber could even do that. CHEAPSKATES. That it all.”
“Oh why am I forced to give them even a 1 star rating??? My choice would be -10, and that's being generous. My experience is reflected in all of the 1 star comments above, but after the way I was gaslit and summarily dismissed in the most patronising and condescending fashion, I somehow suspect that these reviews will not find their way to MPB customer service (if they even have one). So, the best thing I can do, to save future victims, sorry, potential customers, from being similarly ROBBED of the £400+ I paid for a dud lens, is to warn everyone- DO NOT seal with this company, under ANY circumstances....unless you're rich enough to take a hit on your hard-earned £££s. This company is a DISGRACE. If I'd read these reviews above before my ill-advised purchase, I'd be £418 better off. I got a quote for a repair of the lens 2 weeks ago from a different company to make it workable: £355... You can see now, my gathering ire. Still, it's not over just yet as Citizens Advice will be my next call and I'll be searching every avenue of Customer rights to make these b......s pay.”
“I bought a fujifilm x-h1 and a 16-80 f4 lens, the shipping was fast and I found the packaging adequate.
I did not have to deal with support, so I can't talk about that.
Would buy again based on my single experience.”
“We had a little dispute over the price of a drone I was selling. However, they were responsive and we were able to work it out to everyone's satisfaction. I appreciate their patience and willingness to be flexible. I'll continue to buy from them again!”
“I have bought 2items from mpb and just sold a camera I don’t use with a lens it only took less than a week to get it all done and the money sent to my bank mpb are absolutely the best online camera people to deal with”
“I purchased a camera that was stated as 'Excellent Condition'. Upon arrival the camera had a sensor with a fingerprint on it, it was worn, the glass was pitted and unable to take a photo with any quality output. The camera is an obvious return or defect, but whatever it is; it is not a sellable item. And definitely not in excellent condition.”
“My first order from them the camera was dead on arrival and missing a strap.
My replacement order was missing the battery charger and the strap is broken. When calling, I was told that they would see if they happen to have any spare chargers and straps laying around. If not I was told to just return the camera. I was also asked to take a picture of the non existent charger.
How do they not have these items in stock and, more importantly, how is it two orders now have been screwed up?
Mpb responded to my original review that they would have a supervisor reach out, which was a lie. They also vision that they have a very skilled and thorough quality team, which is also a lie.
I feel at this point I should get some kind of compensation for my trouble.”
“I recently had the misfortune of dealing with MPB.com, and my experience has left me thoroughly frustrated and disappointed. I placed an order for a Tamron SP AF 200-500mm f/5-6.3 Di LD (IF) lens for Nikon F Mount, specifically opting for 2-day shipping to ensure its timely arrival for an important event. However, what I received was far from what I had ordered.
Despite the order, packing slip, and even the sticker on the lens cap indicating it was for Nikon, I was shipped the Canon mount version of the lens. This error rendered the lens completely unusable for my intended purpose, causing me to miss out on capturing crucial moments at the event.
In the aftermath, I reached out to MPB.com's customer service immediately, only to find them closed for the entire weekend. It wasn't until Monday morning that I could speak to someone, and while they agreed to exchange the lens for the correct one, the process was anything but smooth.
Upon finally shipping back the incorrect lens, which took a frustratingly long seven days to reach them (partly not their fault, but nonetheless indicative of a lackluster system), I expected expedited service for the replacement, given their mistake and my prolonged inconvenience. However, I was met with disappointment yet again.
Despite my insistence and the clear responsibility on their part, MPB.com insisted that only the initial order was eligible for expedited shipping. It took persistent prodding from my end to finally secure overnight shipping for the replacement lens. Even then, the promised shipping notifications were woefully inadequate.
The promised overnight shipping turned out to be nothing but a false hope, as I discovered my package was sent via FedEx Ground, adding another agonizing week to the wait. Throughout this ordeal, MPB.com demonstrated a complete lack of proactive customer service, with every effort on their part spurred only by my repeated inquiries.
In summary, my experience with MPB.com has been a nightmare from start to finish. Their incompetence in shipping the correct product, coupled with their indifferent attitude towards customer satisfaction, has left me deeply dissatisfied. I strongly advise others to think twice before entrusting their business to MPB.com.”
“Absolutely horrible. This is the first and last purchase I will ever make with these clowns. Immediately after opening the box, I see that the camera strap is not included. So much for thorough inspection.
Then I discover the piece of garbage they gave me won’t even come on after charging the battery.
Apparently they take whatever piece of trash they can pass off as a functioning camera and throw it in a box to get your money with absolutely zero oversight into product quality or functionality.
Will never do business with them again.”
“In late January I ordered a replacement battery for my Mavic pro drone. In retrospect I’m unsure if the picture was a Mavic 2 battery or not, but the product page title included what I was looking for *as well as* the invoice. “2” was no where to be found. Well that’s what I received, a Mavic 2 battery. It is now March and after shipping it back from MT to NYC, arriving on Feb 16th, they are STILL PROCESSING IT. I got a confirmation that it was packed for dispatch, a full 7 days later and no shipment confirmation. DO NOT take your risks with this company. They are incompetent and lazy.”
“I sent my equipment to them in good faith based on other reviews. They had provided an initial estimate and then lowered that estimate by £200 based on spurious evidence. The camera was returned to me less an accessory that I was later had been destroyed. That is despite the piece of equipment being detailed in an email to them. Their response was utterly pathetic and of no help. Apparently it was claimed it was my fault.”
“This company is a SCAM....... do not buy from them.... I purchased the wrong lens over the weekend..... order did not process... and was showing "pending"... I immediately noticed I placed a order for the wrong item and emailed them to CANCEL it..... before it was processed.... I got an email back early Monday morning saying they had already processed it.... but according to the policy you can... CANCEL ad long as it hasn't been "processed".... I will never buy from these SCAM ARTIST again.”
