“Never received the money they said they paid me within the 2 business days stated in their email. I double checked my banking information they requested to get paid. My bank has not received anything. I requested my camera back and never heard back from them.”
“Their warranty is worthless! Bought a teleconverter with debris inside that came loose (making it unusable) after a few weeks – no repair. MPB claims I should have discovered this within the first 14 days…
No more purchases there!”
“They are using DHL who handed my lens to somebody else with false signature . AS a result I never received the item and never received a reimbursement and I lost 430 Euros . I do not recommend MPB, too risky”
“I used to like this outfit, I remember leaving a UV haze filter on a camera and they gave me credit for it! The last few exchanges have been dismal. One major beef is their shipping, they have a contract with Fedex (only option) that requires them to deliver to your home and get a signature. Signature I understand but sitting at home for 8-9 hours waiting for a driver isn't possible so with other venues I am allowed to change delivery to a nearby fedex location and pick up the items at my convenience. I am the customer after all. My last experience was the worst, I traded in a wonderful Leica 28 mm lens, they offered a good price for it, I packed it with the cool Leica leather case and the lens hood and it's lens cap and the round Leica lens cap, all in the case. The claimed they didn't get the case and the round lens cap!! Not possible, the lens was in it. Docked me $70 and have never responded acknowledge their error or whatever you want to call it. No longer a trustworthy honorable business.”
“Exceedingly slow in shipping my package. All I got from them were very poor excuses and customer service. I had been a loyal customer of six years but now will go elsewhere for my photographic needs”
“In September 2024, I sold a camera lens to MPB and shipped it via DHL (with the shipping provided free by MPB). The package arrived in Germany on October 7, but it hasn't moved since then. After contacting MPB customer service, I was contacted by MPB's Internal Security Team on November 14, but I have not received any further updates since then. During this period, I have contacted MPB customer service multiple times (they claim it is outside their scope), and I have also emailed MPB's Internal Security Team several times, but there has been no response. As of now, I still have not received my camera lens or the agreed-upon purchase price.
So please think carefully before selling items to MPB; they are an extremely irresponsible company.”
“The company sold a DEFECTIVE product. When I tried to contact them to exchange it and get some kind of code for a return, they did not respond to receiving this code for a week. When I sent it at my own expense and provided a receipt and an explanation that the 14-day period was running out, the company, according to their rules described in the terms, took the camera for themselves, and sent me a photo that the box arrived empty. I insured the parcel and the national post office sent me the results of the investigation. So MPB are real scammers. Be careful. The product is expensive, and the company is not reliable.”
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“Nothing wrong with costumer service excellent the problem is 1) take for ever to get the quote 2days after receiving the item not good for business 2) should consider another delivery carrier FedEx service suck the first time that they deliver they took it to wrong house , second time still waiting for delivery”
“If I could give them 0 stars I would
If I could give them 0 stars I would. BEWARE of this company. Ordered a camera listed 'like new'. When it arrived there was a part literally broken off it - severely limiting functionality.
They admitted fault and that it should not have been described this way - the damage did not happen in shipping - it was like that when they sent it. Should add that it was actually surprising that it did not happen in shipping. The camera (Sony FX6) components all loose in a large gear bag which was then placed in a box. There was packing material to protect the bag...NONE at all to protect gear...all the components just flying around loose in the bag. Over the years I have ordered lots of gear from many different suppliers, but never before have I seen any item of value packaged in this way. Hard to believe that anyone would just throw a bunch of sensitive camera components ($5K value) in a bag together, unprotected, and not think that maybe that's not a great idea for shipping.
Anyway - you would think that they would make some effort to turn the replacement around quickly considering the circumstances (especially as I had shown them more respect than they did me and had wrapped the components in bubble wrap when I returned the gear), but no. Received an email today that my replacement was ready to ship and that I had to click a link to 'book' shipping. Why they can't just ship it out, I don't know, but it's academic anyway because the link they sent me doesn't work!
I have no idea at this point how long this process will drag out for - or actually if I'll even get what I paid for!
At this point I've had to pay for one camera rental and I expect to have to pay for another next week - so the cost of my new used camera is just going up and up...
Just been awful experience. They go through the customer service motions but it's pretty clear that the customer is very low on the list of priorities over there.
AVOID!!
Update 1. Customer service contact I have is ignoring me so I jumped on chat. Apparently they sold the camera I picked out to someone else!! It’s unbelievable how contemptuous of the customer this company is. It's way way past incompetence...they simply don't care.”
“I have bought and sold with MPB and was happy until now. Now, I cannot trust MPB and would never deal with them again. I sent in a camera body, charger and battery based on the quote they gave me. The transaction number is tx-us-8404827. This morning I received an email saying they were reducing the quote because they claimed the battery and charger were not included. THEY WERE INCLUDED. Both were packed together in a plastic bag. Their online customer service was unable to resolve this.
I spoke to someone at MPB who said I was lying and the battery and charger were not in the box. He also said a supervisor would call me when it fit into their schedule. MPB has no concept of customer service and cannot be trusted.”
“I traded an almost new Sigma 100-400 for a Tamron 100-400 for the sole purpose that the Sigma wasn't designed to take tripod collars. The "excellent" Tamron I received was broken, autofocus won't work.
From there, things got really interesting, since they won't give me back my Sigma (can't be done because of property transfer) but I can buy it back, almost double the money I've sent it for (yes, they are willing to refund me the amount I've trade it for + the extra fee I paid for the Tamron)
Tried talking to a manager who got time for me a day after, and since doesen't replied my response.
Since we are both based in UE, I will both contact the ECC, SOLVIT and my attorney, since I've sent back the lens (so I'm transfering the property ownership back to MPB) but they won't send me the lens back and refund me the money.
They offered me a discount but with that discount I still pay more for my lens back.
For me is a scam and I can't recommend anyone buying or trading with them.
As of yesterday, no reply from the manager who finally got the time to talk with me, to which I responded instantly and I tried different aproaches so that both me and MPB doesen't lose a dime.”
“I ordered a Nikon D600. I didn't know that this model had an oil problem (it stains the sensor). That isn't very ethical. They sell the camera in "excellent" condition, I can see the oil inside.”
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“AVOID THEM IF YOU CAN!!!
Worst mistake I made in 2024 was deciding to sell my gears to MPB. I requested for a quote for my A6400 and A6500 including my gimbal. Last minute I realised I wouldn’t have a need to for the cage and side handle as well as the extra batteries since I upgraded gears, I was told after reviewing the item, they’ll refer back to me on the final pricing so I thought adding the extra features may bump up the final quote. Got a quote saying they’ve reviewed my price for my A6500 adding extra £10 and a single battery with the lens but they’ll return my A6400. I agreed to the quote but wrote back to them asking about the extra 5 batteries including a dummy, the cage and side handle. I got an email telling me the £10 added was for the cage and they can’t find the other items package in same box.
my honest opinion is to avoid them if you can, you’ll probably get more value out there for your gears.
The height of it is the lack of transparency for me. At the end, read the terms and conditions well, there might be a trap set or hidden for you in there. Good luck”
“SCAMMERS
BOUGHT A LENS! Immediately when I placed the order I requested cancellation, It took them 4 days to ship the lens and was told to return it for full refund! We returned the used lens the day after untouched! They said it will take a few days to issue a full refund, it’s been 30 days and we don’t have a refund yet! They keep saying they issued a refund but we contacted the bank and were told they don’t see any refunds, we were scammed for $759.00!
Donovan tried his best but kept saying the full refund had been issued despite 4 weeks passed still kept saying the refund was issued,
I don’t know why they do there why it takes then 4 days to ship which they had plenty of time to cancel the shipping per out request.
Stay away it’s the most horrible shopping experience, I’ve ever had.
We’ve never wasted to much time over a shopping issue do yourself a favor and stay away by all cost!”
“Worst experience ever!!!! Ordered cam and lens they didnt even bother to communicate that lens was not available but they did not even bother to remove it on their website. I was nice to wait anither since they promised to expedite delievery of the camera. Surprisingly the lens came which i ordered last. but no camera which did not make sense since their people said that they sent the camera beforehand .Called again and they cannot provide me the tracking number.
Everytime I CALLED they will freaking refer to their website which is not updated and cannot provide the real update whats going on with your orders. Frustrating!!!!!”
“Sent me my camera which was perfect as described but they didn’t include the usb-usbc cable as described in the description. They gave me a battery charger that was not for the camera and a battery that didn’t hold a charge. Customer support is absolutely terrible. Do not buy from them!!!”
