“I'm am very disappointed that app we download doesnt have nice clothes and all clothes are expensive why is that? Ok the other day I decided to check mr price online via Google I got items that were beautiful and affordable when I tried to checkout using my mr price account it says I have a negative balance meanwhile my credit it's visible on the app I downloaded like what the hell is that. Itis not reliable at all .why can't we access all cheap priced to go on app coz via Google my card its not working has been 3days now I tried calling customer care still I don't get the respond I want tried whatsapp selfhelp nothing. I am really disappointed my last option is going to the store just to ask coz they are also so so rude.”
“I purchased my order on the 2 months ago haven't received anything yet nor my status order was supposed to receive it on the 5th of September but I haven't I tried calling the customer service and also the whatsapp chat but no answer”
“I placed my order on the 30th August and status said shipped on the same day and delivery date 9th September. To date I still don't know where my order is your customer care nor city courier can't give me a valid answer. I am even tired calling. Yesterday I was told they will send the email when my order arrives at east gate mall,when only God knows...I will never order online again..”
“Terrible service that we experience with the delivery off our order purchase from Mr Price Home Menlyn Mall, they are using City Logistics.. Phoned many times no answer when we phoned the on website a lady sarcastically tell us to wait... Week and a half later... no positive outcome and NO feedback of furniture.. HELP we cant wait for the order... we want to go away for the long weekend.....Order no 202720146330”
“I am extremely frustrated with the service I’ve received. I placed an order on September 1, 2024, and I am still waiting for my items. The lack of communication and follow-up from your company is unacceptable. Each time I contact customer service, I get a different story about the status of my order. This kind of disorganization and poor customer service is completely unprofessional. I am fed up with the inconsistencies and lack of accountability. I will not be purchasing from Mr Price again and will make sure to share my experience with others.”
“My item was shipped on the 2 September already. To date I have not received any correspondence regarding my item being delivered in store. I called the centre and was told there’s a slight delay. It’s the 15th today and I’m still waiting for my order.”
“Excellent friendly staff in Castleisland store, Patryck helped me with a product. He was approachable & knew about the product I was looking for. Martina on the checkout pleasant & professional. Best Mr price in Kerry.”
“MRP online shopping is the pits!!! I ordered on the 1st of this month and received an email confirming the purchase and that it will arrive before or on the 9th but it did not arrive and there's no update whatsoever.
WhatsApp-ed "customer care" and did not receive any assistance instead the consultant closed the chat as soon as I stated I want to cancel the order if it does not arrive by tomorrow and she had the audacity to tell me to contact them on Saturday.”
“I'm still waiting, customer service is trash, they help you with absolutely NOTHING at all. If I could I'd give them 0 stars, I'm wondering when I'll receive my parcel because now it all seems like a scam, I regret ordering online and I'll never do it again. I suggest you don't too and in my opinion there should be no online shopping for mrp at all!! I am fuming!!”
“I went to Mr price Mams Mall on 9 September 2024 and not be able to help me with my docket on account history and I'm a account customer,a lady that helped me she said I must called customer care for myself,she will not be able to help,I did to call customer care for myself to find the docket number and again she refuses to help me to credited my shoes back to my account.she gave me excuses and she was rude.”
“I have an account with a few products that I wanted to cancel. The cancellation process is very unpleasant. You get taken from department to department, and wait on the line for 30 minutes between each department.
If you're considering opening an account, be sure, because cancelling anything later is almost impossible.
It's almost as if they want you to wait so long that you give up and end up not cancelling.
If i could, I'd 0-star it.”
“Hi
I would like to understand the meaning of this because I've never went to any Mr Price or did an online application on Mr Price account because it's affecting my credit so how is this application done without my concern?”
“Worst service ever. Ordered online and long after delivery date passed, I still had not received my order. Finally canceled the order was told will only receive refund after it arrives at their warehouse. When did it even leave the warehouse coz I canceled after 2 weeks of waiting. Wish I could gv 0 star”
“Had a horrible first time experience at Mr price Capricorn on Saturday 3rd August, staff standing on their cellphones upon their doors, chewing bubblegum, guy staff member pants hanging he couldnt even walk, staff member watching tiktok on her phone, i had to approach her for assistance and not her having to pause whatever she was watching before helping me. I waited a half and hour in the store without even being assisted i was just told "we don't have".
Horrible and disgusting! Mr Price you need to up your game! Pathetic!”
