“Drivers car mat didn't fit.
Emailed customer service email address..bounced back.
Emailed customer service via their 'contact us' form on website..no response.
Called and left message on their customer service number..no response.”
“Feel nice quality, quick delivery and the mats look good with the trims I ordered.
Have spoken to sales team about something that isn’t yet but might be a problem in the future, one of the front mats clips is very loose in the carpet, edge of carpet showing under clip, carpet hole seems oversized.
Sales seem very happy to sort if a problem occurs which is fine by me.”
“Really pleased with my car mats and the personalisation. Colour of trim is trim is really vibrant and they seem to be staying nice after a few car cleans. Took a bit longer than planned to be delivered due to original colour not being available and changes to order made but would recommend”
“Received the wrong size (new size for that year) so contacted Mr car mats and they sent the new size straight out and they fitted perfectly. They look lovely and the service was fantastic. Thank you”
“No issues with company had a few questions and a quick reply. Mats arrived quickly well packaged clear plastic when opened quality was good and well made mats fitted car perfect. Would order again from this company.”
“Do not order anything from this dealer they are SCRAMMERS.
wish I had read the reviews before I placed my order
I have not received my car mats and they haven't responded to any emails I've sent”
“Do not order from this dealer
They are SCRAMMERS
Wish I had read reviews before I ordered car mats
Have not received my mats and also they have not responded to my emails”
“Great price, great looking mats, reviews not so great - had a little wobble after I’d read them, but after e-mailing & expressing my concern the company came through.”
“Mats arrived in clear plastic bag on doorstep, already opened. The delivery label had been stuck to the inside of the bag he wrong way round so courier had to open bag to see deliver address. One of the anchoring clips on the drivers mat had fallen off in the bag. I was able to tap this back on. They fit really well. Although these are the 'ultimate variant, I was a bit disappointed by the depth of the carpet. Having said that, they are better quality than the citroen original mats that I bought with the car ( they were loop pile & were hard to clean). As to quality of the new mats, time will tell.”
“Your customer service is absolutely shocking. Waited weeks for our order it finally turned up after raising a dispute with PayPal and they don't even fit in the car. You do not reply to emails or voicemails. Trading standards are being informed and I will get my money back through PayPal. Feel free to collect your mats from my address as I won't be paying to send them back.”
“i ordered my car mats on the 27.03.2021 i still have not received them and they have not responded to any of my many emails.
i feel like i have been scammed, i have been asking for a refund and still nothing. worst customer service ever.”
“I placed an order 22 March 2021, 9 days on and still NO dispatch notification. NO tracking information. NO Response from any of my attempts to enquire of it’s whereabouts!
No other delays with any other deliveries from other companies so no excuse there.
Unable to contact the company. Answer machine messages left with no response and emails not replied to.
Absolutely shocking service! It looks like a credit card chargeback is going to be instigated. I would not recommend anyone shopping with this company. Money is readily taken but no goods are received!”
