MTC Kitchen Reviews

Name: MTC Kitchen
Address: 77 Metro Way, Suite #1, 77 Metro Way, Suite #1, Secaucus
Rating: 4.40

4.4 Rating 378 Reviews

83 %

of reviewers recommend MTC Kitchen

4.4

Based on 378 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

2018061827

Email:

info@mtckitchen.com

Location:

77 Metro Way, Suite #1,
77 Metro Way, Suite #1
Secaucus
07094

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MTC Kitchen 5 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Very smooth shopping experience.”

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Posted 1 year ago

“very good experience. Customer service was clear and efficient.”

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Posted 1 year ago

“The cutting board is cute and just the right shape and size for prepping aromatics. I personally like the built in stand!”

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Posted 1 year ago

“Shipping was a bit slow but that wasn't a problem. Bowls arrived very securely packaged... no chance of breaking... and they are even more beautiful than the picture.”

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Posted 1 year ago

“Bambu is medium quality but I like the double stitch”

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Posted 1 year ago

“Great, met all my expectations.”

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Posted 1 year ago

“Thanks for shipping my order all the way across the country! Could not find anywhere else!”

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Posted 1 year ago

“I was happy to discover the MTC website because it features several items that I had been searching for. The transaction went smoothly. The item arrived when promised, and there were regular delivery progress emails. I wish the shipping was a bit quicker, though.”

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Posted 1 year ago

“Excellent. I love the products that I bought”

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Posted 1 year ago

“MTC carries a great selection of items for chefs. However, they have a huge problem. As a first time client; 3 Days after ordering I received an email acknowledging the order and then stating: "We are still processing your order"...."Please note for ground shipping orders it will take 5-6 business days to process". Now, 5 days (3 business days) after the order they are obviously sticking to their statement! I received no other emails and my Shop app says, "order placed". By now, with any of their primary competitors, I would have received my order. This is an unacceptable business protocol and eventually the market (people like you and me) will avoid ordering from them and their "we are sorry our shipping process has been delayed as a high volume of orders" statement caveat will be null. That's how basic economics works.”

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Posted 1 year ago

Dear Highly Valued Customer, Thank you for contacting us. I apologize for the long lead time. We display the delivery date at checkout when selecting the shipping method so customers can anticipate when their order will be delivered. We are aiming to get customers their packages by the earliest date shown at checkout. During periods of high volume, it may take longer than our usual lead time to assemble and ship orders. To keep customers informed, we may send an email letting customers know the order is still with us and being processed. I certainly understand and appreciate your concerns, We strive to be the best at bringing in these authentic restaurant items from Japan and making them available to our customers. If there is an issue with the date you see at checkout, please contact us at info@mtckitchen.com or 201-806-1827 and we will be happy to give you an update or solution. MTC Kitchen Support Team

Posted 1 year ago

“Very good”

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Posted 1 year ago

“Everything arrived well packed. The items I have tried so far, have been great.”

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Posted 1 year ago

“Staffs are Very friendly . Service is excellent . Package was prepared perfectly.”

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Posted 1 year ago

“MTC Kitchen is a amazing company! Perfect customer service!”

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Posted 1 year ago

“Good product”

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Posted 1 year ago

“Products are always top notch, its why i buy most of my ramen stuff from MTC.”

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Posted 1 year ago

“I dont really have a problem with the product or the services provided, but the shipping time. I had paid for express and it wasnt received until a week after order date.”

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Posted 1 year ago

“the staff was very helpful and emailed me very quickly. i highly recommend them.”

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Posted 1 year ago

“I like because there are many products to choose from your website.”

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Posted 1 year ago

“Excellent store, they have hard to find items, good prices and very fast shipping. I’m a returning customer and will be back again”

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Posted 1 year ago

MTC Kitchen is rated 4.4 based on 378 reviews