MTC Kitchen Reviews

Name: MTC Kitchen
Address: 77 Metro Way, Suite #1, 77 Metro Way, Suite #1, Secaucus
Rating: 4.44

4.4 Rating 351 Reviews

84 %

of reviewers recommend MTC Kitchen

4.4

Based on 351 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

2018061827

Email:

info@mtckitchen.com

Location:

77 Metro Way, Suite #1,
77 Metro Way, Suite #1
Secaucus
07094

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MTC Kitchen 5 star review on 26th October 2024

Anonymous // 01/01/2019

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“I have to say that my shopping experience was top notch. Everything was properly wrapped to ensure safe arrival. Very happy to have found you.”

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Posted 1 year ago

“Outside of shipping taking longer than it used to, the products I get for my ramen shop are always top quality and they have the products I need and want. Love MTC Kitchen!”

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Posted 1 year ago

“Excellent”

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Posted 1 year ago

“Ok, they forgotten about my order. But after I reminded them, they were able to send out my order quickly.”

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Posted 1 year ago

“Delivery was so long time from purchase Even I paid delivery fee”

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Posted 1 year ago

“Great. Website is easy to use.”

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Posted 1 year ago

“Had the item in stock and the price was decent. The only issue with the order was the price to ship to my house. It was almost the price of the products.”

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Posted 1 year ago

“Shipping wasn’t that quick but they tell you that up front so it didn’t concern me. The knife I bought is ridiculously sharp. Very well made.”

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Posted 1 year ago

“Excellent quality of the product which was ordered . Great punctuality .”

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Posted 1 year ago

“The product is great but it took almost a month to arrive.”

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Posted 1 year ago

“It was a great experience and would by from MTC again.”

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Posted 1 year ago

“The small donabe I purchased came quickly and was packaged well. I seasoned it according to the enclosed directions, and it has performed well. My daughter loves her gift!”

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Posted 1 year ago

“Shipping took way to long~ 15 days. no way shipping should take that long for domestic. E-commerce isn't in it's infancy anymore, it should be a quick and smooth process by now.”

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Posted 1 year ago

“Prices were good, the products were as expected. Items we used to get when we lived in Japan.”

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Posted 1 year ago

“Everything was pretty good from shopping for a knife and the shipping time was pretty understandable. My only problem came in the delivery of the knife. The knife came in packaged very tightly but even then the very tip of the knife was slightly bent and curled in. Not sure what went wrong since it seemed like there was a lot of packaging material used but it still came in slightly messed up. Very unfortunate but still overall a great knife.”

Helpful Report

Posted 1 year ago

Thank you for shopping with us and we are very sorry to hear that the tip of the knife was bent. We recommend contacting our staff right away if there is something wrong with the items you received. As long as the knife was not used or sharpened we can accept the knife as a return. In the case of damage that happened during shipment, please send photos of the damaged knife as well as the knife box and shipping box of where the knife poked through. If at some point the knife's tip becomes slightly bent from use, it can be corrected easily with a whetstone.

Posted 1 year ago

“I didn’t put the review for the product itself, because I didn’t liked it and returned it eventually, but overall customer service and customer satisfaction is so poor, the unclarity about the shipping price eventually make me to pay more than $30 for returning that, set aside the extra amount that I paid them to ship it to me in the first place! That’s awful and was my first and last time that I purchased something from them.”

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Posted 1 year ago

Hello, thanks so much for your review. I apologize for the bad experience with our return process. We do charge a return shipping fee when our shipping label is used for a return. More details about our return policy can be found here https://mtckitchen.com/returns-exchanges/ There is also the option to make the return using the carrier of your choice. In that case, we do not deduct any fee when we process the return. If you ever have any questions about returning an item please call us at 201-806-1827 or send an email to info@mtckitchen.com and we will be happy to help you! Sincerely, MTC Kitchen Team

Posted 1 year ago

“Got the wrong product, too big”

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Posted 1 year ago

“Always excellent dealing with MTC kitchen, they have high quality specialty products I'm looking for and sometimes can't find elsewhere, products always arrive in perfect condition, will definitely continue shopping with them. Also, regarding the takamura santoku, all the takamura r2 knives are exceptional, best value in extreme high performance knives you can get from what I can tell.”

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Posted 1 year ago

“I really purchased 100% mtc kitchen you are the best”

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Posted 1 year ago

“Amazing! The bowls were fabulous gifts, much beloved by the recipients. They’re so beautiful and have such an interesting, unique look. They arrived on time with great wrapping.”

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Posted 1 year ago

MTC Kitchen is rated 4.4 based on 351 reviews