MTC Kitchen Reviews

Name: MTC Kitchen
Address: 77 Metro Way, Suite #1, 77 Metro Way, Suite #1, Secaucus
Rating: 4.44

4.4 Rating 351 Reviews

84 %

of reviewers recommend MTC Kitchen

4.4

Based on 351 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

2018061827

Email:

info@mtckitchen.com

Location:

77 Metro Way, Suite #1,
77 Metro Way, Suite #1
Secaucus
07094

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MTC Kitchen 5 star review on 26th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was happy to discover the MTC website because it features several items that I had been searching for. The transaction went smoothly. The item arrived when promised, and there were regular delivery progress emails. I wish the shipping was a bit quicker, though.”

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Posted 11 months ago

“Excellent. I love the products that I bought”

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Posted 11 months ago

“MTC carries a great selection of items for chefs. However, they have a huge problem. As a first time client; 3 Days after ordering I received an email acknowledging the order and then stating: "We are still processing your order"...."Please note for ground shipping orders it will take 5-6 business days to process". Now, 5 days (3 business days) after the order they are obviously sticking to their statement! I received no other emails and my Shop app says, "order placed". By now, with any of their primary competitors, I would have received my order. This is an unacceptable business protocol and eventually the market (people like you and me) will avoid ordering from them and their "we are sorry our shipping process has been delayed as a high volume of orders" statement caveat will be null. That's how basic economics works.”

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Posted 11 months ago

Dear Highly Valued Customer, Thank you for contacting us. I apologize for the long lead time. We display the delivery date at checkout when selecting the shipping method so customers can anticipate when their order will be delivered. We are aiming to get customers their packages by the earliest date shown at checkout. During periods of high volume, it may take longer than our usual lead time to assemble and ship orders. To keep customers informed, we may send an email letting customers know the order is still with us and being processed. I certainly understand and appreciate your concerns, We strive to be the best at bringing in these authentic restaurant items from Japan and making them available to our customers. If there is an issue with the date you see at checkout, please contact us at info@mtckitchen.com or 201-806-1827 and we will be happy to give you an update or solution. MTC Kitchen Support Team

Posted 11 months ago

“Very good”

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Posted 11 months ago

“Everything arrived well packed. The items I have tried so far, have been great.”

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Posted 11 months ago

“Staffs are Very friendly . Service is excellent . Package was prepared perfectly.”

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Posted 11 months ago

“MTC Kitchen is a amazing company! Perfect customer service!”

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Posted 11 months ago

“Good product”

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Posted 11 months ago

“Products are always top notch, its why i buy most of my ramen stuff from MTC.”

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Posted 11 months ago

“I dont really have a problem with the product or the services provided, but the shipping time. I had paid for express and it wasnt received until a week after order date.”

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Posted 1 year ago

“the staff was very helpful and emailed me very quickly. i highly recommend them.”

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Posted 1 year ago

“I like because there are many products to choose from your website.”

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Posted 1 year ago

“Excellent store, they have hard to find items, good prices and very fast shipping. I’m a returning customer and will be back again”

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Posted 1 year ago

“I am satisfied with your service but would like you to make an effort to avoid foods including harmful ingredients. Please look at my review below.”

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Posted 1 year ago

Thank you for taking the time to leave a review. I am sorry that an item contained an ingredient that you don't prefer. All of our items We list all ingredients on the products page so that customers can be best informed of the contents. We take your concerns about harmful ingredients seriously, and we want to assure you that the safety and quality of our products are of utmost importance to us. We can confirm that our products are safe and comply with all relevant regulations. If you have any questions please contact us at info@mtckitchen.com

Posted 1 year ago

“Solid source for Japanese cookware, utensils, knives, and tableware. A go-to source for me”

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Posted 1 year ago

“this order took a very long time to process and deliver, longer than I feel it should have. we were delayed with the PayPal payment service and discovered that the service did not accept amex. additionally the order did not arrive in time for our event - was delayed by the carrier after sitting in Miami for a few days- and we had to scramble to find alternatives.”

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Posted 1 year ago

“Ground shipping is really slow. Not a fault of shipper but rather mtc just not fulfilling the order for a week.”

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Posted 1 year ago

“Excellent!!!!”

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Posted 1 year ago

“Package arrived in great shape and the product was as described, but the shipping time is…a lot for a non-custom product.”

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Posted 1 year ago

“slow but good equipment”

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Posted 1 year ago

MTC Kitchen is rated 4.4 based on 351 reviews