MTC Kitchen Reviews

Name: MTC Kitchen
Address: 77 Metro Way, Suite #1, 77 Metro Way, Suite #1, Secaucus
Rating: 4.44

4.4 Rating 365 Reviews

84 %

of reviewers recommend MTC Kitchen

4.4

Based on 365 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

2018061827

Email:

info@mtckitchen.com

Location:

77 Metro Way, Suite #1,
77 Metro Way, Suite #1
Secaucus
07094

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These plates are perfect. I had the smaller size and wanted to get the 11" ones and they are solid, well made and the design is unique. We love them! The only compliant I have is the over packaging. I get that they are plates and need to be well packaged but there was a horrific amount of bubble wrapping in that packaging - a lot of waste that I felt guilty about.”

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Posted 1 year ago

“Shipping was longer than expected.”

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Posted 1 year ago

“I like your website, no animations and easy to find the products that I'm looking for. I'm tempted to take one star away for how long it takes to get your orders out the door. It was about two weeks for my first order, a bit longer for the second. However, when the second order wasn't shipping, I emailed your customer support team and explained that I would soon be departing the location the knife was shipping too and wanted to have it before I left. Someone in you customer service department responded right away and made sure my knife shipped that same day. I can't find that email this morning to thank your agent by name, but she did a great job for me.”

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Posted 1 year ago

“Took almost a month to ship items listed as "in stock"”

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Posted 1 year ago

“It takes too long To order and receive the item.”

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Posted 1 year ago

“After the online platform switch, the exprience has become horrible. Late and orders not even showing.”

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Posted 1 year ago

“My order was professionally and safely packaged and there was not one breakage! I love my new dinnerware and it is much more beautiful in person than the online pictures. Thank you!”

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Posted 1 year ago

“MTC is my go to for speciality supplies and plateware”

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Posted 1 year ago

“The best service I've received from any company all year. Thank you so much for making my sukiyaki party possible. Happy new year!”

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Posted 1 year ago

“Very smooth shopping experience.”

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Posted 1 year ago

“very good experience. Customer service was clear and efficient.”

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Posted 1 year ago

“The cutting board is cute and just the right shape and size for prepping aromatics. I personally like the built in stand!”

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Posted 1 year ago

“Shipping was a bit slow but that wasn't a problem. Bowls arrived very securely packaged... no chance of breaking... and they are even more beautiful than the picture.”

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Posted 1 year ago

“Bambu is medium quality but I like the double stitch”

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Posted 1 year ago

“Great, met all my expectations.”

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Posted 1 year ago

“Thanks for shipping my order all the way across the country! Could not find anywhere else!”

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Posted 1 year ago

“I was happy to discover the MTC website because it features several items that I had been searching for. The transaction went smoothly. The item arrived when promised, and there were regular delivery progress emails. I wish the shipping was a bit quicker, though.”

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Posted 1 year ago

“Excellent. I love the products that I bought”

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Posted 1 year ago

“MTC carries a great selection of items for chefs. However, they have a huge problem. As a first time client; 3 Days after ordering I received an email acknowledging the order and then stating: "We are still processing your order"...."Please note for ground shipping orders it will take 5-6 business days to process". Now, 5 days (3 business days) after the order they are obviously sticking to their statement! I received no other emails and my Shop app says, "order placed". By now, with any of their primary competitors, I would have received my order. This is an unacceptable business protocol and eventually the market (people like you and me) will avoid ordering from them and their "we are sorry our shipping process has been delayed as a high volume of orders" statement caveat will be null. That's how basic economics works.”

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Posted 1 year ago

Dear Highly Valued Customer, Thank you for contacting us. I apologize for the long lead time. We display the delivery date at checkout when selecting the shipping method so customers can anticipate when their order will be delivered. We are aiming to get customers their packages by the earliest date shown at checkout. During periods of high volume, it may take longer than our usual lead time to assemble and ship orders. To keep customers informed, we may send an email letting customers know the order is still with us and being processed. I certainly understand and appreciate your concerns, We strive to be the best at bringing in these authentic restaurant items from Japan and making them available to our customers. If there is an issue with the date you see at checkout, please contact us at info@mtckitchen.com or 201-806-1827 and we will be happy to give you an update or solution. MTC Kitchen Support Team

Posted 1 year ago

“Very good”

Helpful Report

Posted 1 year ago

MTC Kitchen is rated 4.4 based on 365 reviews