MTC Kitchen Reviews

Name: MTC Kitchen
Address: 77 Metro Way, Suite #1, 77 Metro Way, Suite #1, Secaucus
Rating: 4.44

4.4 Rating 365 Reviews

84 %

of reviewers recommend MTC Kitchen

4.4

Based on 365 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

2018061827

Email:

info@mtckitchen.com

Location:

77 Metro Way, Suite #1,
77 Metro Way, Suite #1
Secaucus
07094

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your customer service is exemplary. Truly kind and accommodating in every way. I was extremely disappointed that my beautiful hangiri was damaged in shipping as it was packed tightly in a box no larger than itself with little to no protection from the rough handling it received. I am hesitant to reorder as I find it difficult to imagine receiving another in less than the pristine condition in which it was created.”

Helpful Report

Posted 2 years ago

“It took a little time to get here, but I did order it during Christmas time. The knife is everything I hoped it too be!”

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Posted 2 years ago

“Good, everything was easy to use and arrived as expected”

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Posted 2 years ago

“All of their products are of professional quality. Shipping is slow, but packaged with care and accuracy. I will continue to provide them with my business for many years.”

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Posted 2 years ago

“Shipping was very slow, but products I ordered were good quality”

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Posted 2 years ago

“The knife arrived before Christmas and my fiancé LOVES it! He has used it several times since Christmas and can’t get over how well it cuts.”

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Posted 2 years ago

“Very good no issues with my purchases. My husband is a chef at one of the biggest and elegant hotels in the city, I wanted to get him something he'll love.”

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Posted 2 years ago

“Very good.”

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Posted 2 years ago

“awesome! easy to order, quick to reply and wonderful packaging- wrapped really well, and quick to ship! thank you!”

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Posted 2 years ago

“Shipping costs are way too high compared to other vendors. Shipping time is also much longer compared to other vendors. The order was placed on 11/28/22, and it was not received until 12/13/22. Considering it was a $250 order, it seems like the shipping time and costs can be improved. I have received orders from vendors, Knifewear and Cook's Edge, both in Canada, for free shipping, and the order arrived in less time!”

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Posted 2 years ago

“Great selection. Solid pricing. Fast shipping. An all around pleasant shopping experience.”

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Posted 2 years ago

“I would love to write a glowing review if I ever received this product. However UPS claims to have delivered it and MTC Kitchen has not let me know what they plan to do about. Have not received product and have not received a replacement nor have I been offered a refund. Someone is benefiting from the sales but, it’s at the customer’s expense.”

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Posted 2 years ago

“When I emailed MTC Kitchen about the status of my order after not seeing it shipped for a week during their holiday sale, they immediately responded they were slammed by their holiday sale (It was a fantastic sale and I can understand why!) and the next day my order was processed and arrived here in two days. Excellent customer service response for excellent products. And I do appreciate how they custom craft their cardboard shipping containers for each order for excellent protection for the shipped product.”

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Posted 2 years ago

“Always good....when items are in stock. Bowls worked perfectly for us as the old ones we got 5 years ago were a bit to big.”

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Posted 2 years ago

“excellent, have no problems with the website + + ++ + + very easy”

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Posted 2 years ago

“MTC kitchen staff promptly answered my questions about a product and helped me get exactly what I needed. They packed my shipment very carefully. I wouldn't hesitate to use them again.”

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Posted 2 years ago

“Fast and efficient and at a great price.”

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Posted 2 years ago

“last 2 emails weren't replied. the 20% off code didnt work on 2main sku's i wanted to buy because they were OOS and miraculously came back in stock within a week or the code expiring...”

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Posted 2 years ago

“excellent experience”

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Posted 2 years ago

“Excellent, the product came sooner than expected...”

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Posted 2 years ago

MTC Kitchen is rated 4.4 based on 365 reviews