MTC Kitchen Reviews

Name: MTC Kitchen
Address: 77 Metro Way, Suite #1, 77 Metro Way, Suite #1, Secaucus
Rating: 4.42

4.4 Rating 401 Reviews

83 %

of reviewers recommend MTC Kitchen

4.4

Based on 401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

2018061827

Email:

info@mtckitchen.com

Location:

77 Metro Way, Suite #1,
77 Metro Way, Suite #1
Secaucus
07094

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At almost a month, it was the longest delivery time I've experienced in years.”

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Posted 2 months ago

“I refused the delivery and UPS is returning to MTC Kitchen. I placed my order 11/30 the order was not shipped until 12/13/2024”

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Posted 3 months ago

“The stone doesn’t work as labeled. it does not stay heated for even after following instructions. Would not recommend.”

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Posted 6 months ago

“It takes too long shipping”

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Posted 7 months ago

“never receive my order”

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Posted 8 months ago

“I never received my order”

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Posted 9 months ago

“Delivery was delayed quite a bit. Product itself was flimsier than anticipated. Likely won't reorder.”

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Posted 11 months ago

“MTC does not like Hissho”

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Posted 1 year ago

“After the online platform switch, the exprience has become horrible. Late and orders not even showing.”

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Posted 1 year ago

“MTC carries a great selection of items for chefs. However, they have a huge problem. As a first time client; 3 Days after ordering I received an email acknowledging the order and then stating: "We are still processing your order"...."Please note for ground shipping orders it will take 5-6 business days to process". Now, 5 days (3 business days) after the order they are obviously sticking to their statement! I received no other emails and my Shop app says, "order placed". By now, with any of their primary competitors, I would have received my order. This is an unacceptable business protocol and eventually the market (people like you and me) will avoid ordering from them and their "we are sorry our shipping process has been delayed as a high volume of orders" statement caveat will be null. That's how basic economics works.”

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Posted 1 year ago

Dear Highly Valued Customer, Thank you for contacting us. I apologize for the long lead time. We display the delivery date at checkout when selecting the shipping method so customers can anticipate when their order will be delivered. We are aiming to get customers their packages by the earliest date shown at checkout. During periods of high volume, it may take longer than our usual lead time to assemble and ship orders. To keep customers informed, we may send an email letting customers know the order is still with us and being processed. I certainly understand and appreciate your concerns, We strive to be the best at bringing in these authentic restaurant items from Japan and making them available to our customers. If there is an issue with the date you see at checkout, please contact us at info@mtckitchen.com or 201-806-1827 and we will be happy to give you an update or solution. MTC Kitchen Support Team

Posted 1 year ago

“I had 2 orders and both did not ship out on the expected date. I didn't receive the second item and decided to refund since it had been over 2 weeks since I had placed the order and my item had not been shipped. I will not be placing on line orders from MTC Kitchen. You are better off just shopping in store.”

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Posted 1 year ago

“Very bad. I am still waiting my items. They sent wrong items and they said return first and I returned. And they said I will get 8/29/23 But it didn't come yet.”

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Posted 1 year ago

“MTC takes to long to process and ship orders!”

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Posted 1 year ago

Thank you for your feedback. We aim to ship customer orders within 3 business days, but sometimes during high order volume periods, we need additional time. The delivery date range shown at checkout is going to be the most accurate delivery time frame. If you need an order delivered by a certain day, please send us an email to find out the exact shipping date of your current order. We will do our best to get your order to you as fast as possible!

Posted 1 year ago

“Placed my order July 7th. Today July 18th and the order still not shipped. The issue is if you are out, let me know right after ordering, so I can make other arrangements so my business won't get effected”

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Posted 1 year ago

Hi Ahmad, Thank you for your feedback. Sorry for the delays, the items were in stock but we are in a high order volume period which has delayed the overall lead time. We shipped your order on July 14th and it should be delivered on the 20th. Please contact us at 201-806-1827 or info@mtckitchen.com for any questions. We expect to go back to regular 3-5 business day lead times in the upcoming week.

Posted 1 year ago

“"Wooden Coffee & Dessert Spoon 4.5" Length" ~ These just did not look very nice....especially the one with a deep scratch across the front. I didn't want to be bothered trying to return them, and they looked like they'd just harbor bacteria, so in the trash they went! I tried to include a PHOTO, but this site would not allow me to submit my review with a photo included (.PNG format)....and that's just ridiculous!”

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Posted 1 year ago

Hi Katherine, Thank you for placing your order with us. We sincerely apologize that you received items with scratches or defects. We are very responsive to customer inquiries, and post-purchase support. I apologize for any limitations in the reviews sections. Could you email us the .png photos to info@mtckitchen.com so we can better help you? MTC Kitchen

Posted 1 year ago

“not good, bad experience with the purchase, can’t do anything with the item that is not in good use. Have to buy different board”

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Posted 1 year ago

“Delivery was so long time from purchase Even I paid delivery fee”

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Posted 2 years ago

“Shipping took way to long~ 15 days. no way shipping should take that long for domestic. E-commerce isn't in it's infancy anymore, it should be a quick and smooth process by now.”

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Posted 2 years ago

“I didn’t put the review for the product itself, because I didn’t liked it and returned it eventually, but overall customer service and customer satisfaction is so poor, the unclarity about the shipping price eventually make me to pay more than $30 for returning that, set aside the extra amount that I paid them to ship it to me in the first place! That’s awful and was my first and last time that I purchased something from them.”

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Posted 2 years ago

Hello, thanks so much for your review. I apologize for the bad experience with our return process. We do charge a return shipping fee when our shipping label is used for a return. More details about our return policy can be found here https://mtckitchen.com/returns-exchanges/ There is also the option to make the return using the carrier of your choice. In that case, we do not deduct any fee when we process the return. If you ever have any questions about returning an item please call us at 201-806-1827 or send an email to info@mtckitchen.com and we will be happy to help you! Sincerely, MTC Kitchen Team

Posted 2 years ago

“Got the wrong product, too big”

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Posted 2 years ago

MTC Kitchen is rated 4.4 based on 401 reviews