MTC Kitchen Reviews

Name: MTC Kitchen
Address: 77 Metro Way, Suite #1, 77 Metro Way, Suite #1, Secaucus
Rating: 4.42

4.4 Rating 401 Reviews

83 %

of reviewers recommend MTC Kitchen

4.4

Based on 401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

2018061827

Email:

info@mtckitchen.com

Location:

77 Metro Way, Suite #1,
77 Metro Way, Suite #1
Secaucus
07094

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My shopping experience was easy, user friendly. However, I miscalculated on the sizes of the boards. Apparently the one I bought is very tiny. You have enough room to cut or slice a couple pieces of fruit. These boards are also expensive. They work great, easy to clean and use. I just wish I ordered something larger.”

Helpful Report

Posted 1 month ago

“It’s great to use YB 02, 06& 03 sushi containers. But needed to order for 2 weeks before run out coz delivery time took long. One thing, delivery may cause some container crushes.”

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Posted 2 months ago

“Knife came with a chipped tip and not nearly as sharp as expected given the reputation of the maker. Fit and finish was only average.”

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Posted 2 months ago

“Shipping time is slow. Customer service is good. Restocking fee is reasonable.”

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Posted 3 months ago

“Decent transaction. Pricing and shipping very good. The durability of the Hasegawa board is questionable to me. The price is high and I've had two ordered, the tan larger board looks like or 15 years old, stain easily. Serviceable sure, but they are a mess to look at. Ordered a smaller black one to avoid the staining and that works, but the surface layer has twice the knife damage as the one I've been using for months longer. Almost like the black boards are softer. Yes, I order a scraper which is almost completely useless. Seems the premise is great, the quality okay, the value not so much, and longevity less so.”

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Posted 4 months ago

“Overall it was good. But the delivery schedules changed almost all the times I made orders”

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Posted 8 months ago

“not good, took to long, can not par with other web orders suppliers!”

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Posted 1 year ago

“Prices were very good, however shipping was really slow. Recommended if you're not in a hurry to get your order.”

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Posted 1 year ago

“Shipping was longer than expected.”

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Posted 1 year ago

“I am satisfied with your service but would like you to make an effort to avoid foods including harmful ingredients. Please look at my review below.”

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Posted 1 year ago

Thank you for taking the time to leave a review. I am sorry that an item contained an ingredient that you don't prefer. All of our items We list all ingredients on the products page so that customers can be best informed of the contents. We take your concerns about harmful ingredients seriously, and we want to assure you that the safety and quality of our products are of utmost importance to us. We can confirm that our products are safe and comply with all relevant regulations. If you have any questions please contact us at info@mtckitchen.com

Posted 1 year ago

“Package arrived in great shape and the product was as described, but the shipping time is…a lot for a non-custom product.”

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Posted 1 year ago

“MTC is the only place we've been able to source our Curry bags. When we placed our orders earlier in the year, they came at a reasonable speed. Now we wait 2 to 2 1/2 weeks for the product just to ship. As a small business who can only afford a few bags at a time, we've had to go without Curry on our menu for a few days due to the shipping speed. I refuse to pay for faster shipping when your packing speed is the problem. We understand your warehouse is probably busy, but 10 days to pack an order is a bit ridiculous.”

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Posted 1 year ago

“Decent. Shipping could be faster. One of the cutting boards had a slice down the center that cut right through the paper included with the board as well. Very clear. Kept it anyway as it is a cutting board, but annoying to get a damaged 'new' product.”

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Posted 1 year ago

“I ordered 3 very small items: 91574 Replacement Blade for Benriner Mandoline Slicer 1 95401 Wood Block for Smoking 1 95403 Wood Block for Smoking. 1 It couldn't have been more than a few ounces and I was charged $14 for shipping! Seems outrageous to me.”

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Posted 1 year ago

“Shopping experience was very good.”

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Posted 1 year ago

“I'm satisfied that the item I've been looking for was available. However, it was inconvenient that I could only order one of the items. Therefore, I would have to do a separate order with separate shipping fee (which was almost the same price as the item I ordered) to have a backup in my pantry. Not happy about that.”

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Posted 1 year ago

“Packages are great and fast delivery but i don’t understand why you guys charge tax for delivery charge as well. No place do that. Nobody other company charge tax on Delivery fee.”

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Posted 1 year ago

“Ok, they forgotten about my order. But after I reminded them, they were able to send out my order quickly.”

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Posted 2 years ago

“Everything was pretty good from shopping for a knife and the shipping time was pretty understandable. My only problem came in the delivery of the knife. The knife came in packaged very tightly but even then the very tip of the knife was slightly bent and curled in. Not sure what went wrong since it seemed like there was a lot of packaging material used but it still came in slightly messed up. Very unfortunate but still overall a great knife.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us and we are very sorry to hear that the tip of the knife was bent. We recommend contacting our staff right away if there is something wrong with the items you received. As long as the knife was not used or sharpened we can accept the knife as a return. In the case of damage that happened during shipment, please send photos of the damaged knife as well as the knife box and shipping box of where the knife poked through. If at some point the knife's tip becomes slightly bent from use, it can be corrected easily with a whetstone.

Posted 2 years ago

“Shipping was very slow, but products I ordered were good quality”

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Posted 2 years ago

MTC Kitchen is rated 4.4 based on 401 reviews