“When I received my order the box had been damaged in transit and one of the bags was punctured and already had mold growing in it. I reported the issue through "problen with your order?" link and requested a new bag be shipped or a refund be issued for the damaged bag, but I never heard back from anyone. I am disappointed that the bags didn't have more durable packaging like other orders I've made, and that nobody replied to my previous message. Order # 77905.”
“Bag seemed ok but how-to guide skipped many steps and the info in the videos differed from the info in the booklet provided. Also reached out to support for an issue and never heard back. I’ll be making future purchases elsewhere.”
“These are the best way for beginners to grow mushrooms. I would highly advise in using these bags to help cultivate your favorite kind of shrooms. Simple as clean and inject, and wait”
“I've reached out twice and received no response. I was hoping to avoid a negative review. I ordered 3 bags of sterilized grain. 2 filter patches were discolored and eventually contaminated. I was hoping for far better customer service, but they simply haven't responded at all. I'll be taking my business elsewhere.”
“Customer service stinks.
I’ve been trying to return a bag because I accidentally sliced it open when opening the box. I’ve sent emails and pictures to customer service and haven’t heard back.
I will not be buying any more bags through this store”
“I'm deeply dissatisfied with y'all's company...I can't say much about the product it's self because I never received my order I placed on December 7th”
“Horrible customer support!! I realized immediately (within minutes) after placing my order that my old address was still listed as the shipping address and notified via email and text what had happened, and never got a reply. That was like a month ago and still haven’t received a reply from Mushroom Supplies even after multiple emails to them.”
“While I give the product 5 stars judging from past use, my current order was placed on 11/28. Today is 12/9 and a tracking number was generated 5 days ago that still has zero tracking data. What is going on MS?”
“Don’t waste your money, of the 5 bags I’ve purchased from them only one has NOT molded. The other 4 produced mold shortly after inoculation. I use reliable spores and follow the inoculation instructions exactly. Have not had this problem with other brands”
“A Super easy all in one grow bag. I love skipping the monotub step, and the subscription really makes getting mushrooms going very affordable. I'm looking forward to having loads of edibles this year thanks to your product.”
