My Car Check Reviews

Name: My Car Check
Address: My Car Check, Strata House, Kings Reach Road, Stockport
Rating: 4.50

4.5 Rating 4,546 Reviews

88 %

of reviewers recommend My Car Check

Company Reviews

Questions

Metrics

4.5

Based on 4,546 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Email:

support@mycarcheck.com

Location:

My Car Check, Strata House, Kings Reach Road
Stockport
SK4 2HD

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My Car Check 1 star review on 9th April 2025

Mike

My Car Check 1 star review on 26th March 2025

Vijay Ponramu

My Car Check 1 star review on 13th May 2021

Annoyed Seller

My Car Check 5 star review on 21st October 2020

Gareth Shaw

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Give the incorrect report. The car is write off from insurance but the report stated No information about that. Waste of money.”

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Posted 5 years ago

“Informed my car is Cat S but no mileage recorded. If DVLA have issued a Cat S then the insurance and / or finance company would have recorded the mileage ! Checking the mileage was the only thing I really need.”

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Posted 5 years ago

“Customers services replying to emails is very poor left 3 emails and phone no.amd fallen on deaf ears so your service falls short so defo wont recommend”

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Posted 5 years ago

Hi Ian Thanks for using My Car Check. We're sorry you've not received the usual high level of service that we offer our customers. We've been in touch with our support team and I'm please to confirm that they have recently sent you an update to your query. Once again, please accept our apologies for the inconvenience. Kind regards My Car Check Team

Posted 5 years ago

“Rip off Got nothing unless you buy the dearer one”

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Posted 5 years ago

Hi Janet, Thank you for your feedback. We are sorry you are not happy with the vehicle information you received from the factsheet. Can we ask was you happy with the content from the £1.99 check that you carried out?

Posted 5 years ago

“Website very confusing I have already paid for a bundle Which it can’t find . Phone line doesn’t work anymore ! AAAAARRRRR”

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Posted 5 years ago

Thank you for your feedback. We can confirm that we have moved to a digital only approach to support our customers. The decision was made due to most of our customer contacting us digitally via email. We have recently updated to a new service solution via the contact us form on our website. This helps us prioritise and efficiently handle enquiries. We will contact you shortly via email to discuss your account issues.

Posted 5 years ago

“I purchased 3x checks online. This is the second time i have had an issue. First 3x i purchased they failed to send me the additional codes out via email untill i contacted the team and then they were sent. On the second round i purchased 3x more. we are now over 2 months on and i havent had the other 2x codes sent out to me and i have havent recieved a rufund. Be aware they do try to rip you off if you do not chase them!”

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Posted 5 years ago

Hi James We'd firstly like to thank you for using My Car Check. When you bought the 3 bundle, the 2 additional credits are held against your account. These are not issued as special codes. When you log in to your account, the next time you enter a vehicles reg number, select to do a 'Comprehensive' check. You will notice that the 'Buy now' button has changed to 'Use credit'. You will also notice that on the payment page, you have a new payment method 'Pay with credits' and a 'Redeem credit' button. By using this payment method, it will reduce your number of credits by 1 in return you receive the Comprehensive vehicle check. This can be done on the website and credits can also be redeemed on the iOS/Android apps. We just wanted to reassure you that these credits are issued at the time of purchase and you don't need to chase us to get them. They are yours to use whenever you like and they don't expire. Thanks again for using our service. My Car Check Team

Posted 5 years ago

“Dreadful, I'm waiting to hear a reply on a matter on have no responded in over 4hrs this is still counting as I write this review. Plus there is nobody to call now as everything is done via emails . Would not recommend”

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Posted 5 years ago

Hi Adrian, we are very sorry to hear you are not satisfied with our service. Following our discussion we hope you are happy with the resolution.

Posted 5 years ago

“Over priced and incorrect information due to not being upto date avoid there are cheaper and more reliable”

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Posted 5 years ago

Hi Andrew Thanks for leaving feedback. You purchased a 'Basic' check for £1.99. The vehicle you checked a Black Renault came back as all clear with the only item of note being a cherished number plate change back in 2016. Please get in touch with us as we'd really like you to share why you believe the data to be inaccurate and we'll do our very best to remedy. Our contact form can be found hear https://www.mycarcheck.com/contact-us Thanks My Car Check Team

Posted 5 years ago

“Information was not worth the price, it did not help me to make my decision about the car, was asking for chassis, car was 100 miles away.”

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Posted 5 years ago

Hi Nurul Thanks for using My Car Check. Your vehicle report for the Toyota Yaris TR you checked returned you valuable information, the vehicle had no recorded warnings, including no outstanding finance, no write-off, not stolen, no cherished transfer, 0 previous keepers, mileage history etc. Plus specification data, MOT and Tax etc. We'd really appreciate you getting in touch so that we can understand what we can improve so that you wouldn't have left us a 1 star review. Please get in touch using our form at https://www.mycarcheck.com/contact-us Thanks My Car Check Team

Posted 5 years ago

“The car check that I purchased flagged up that the car was a possible write off m. It advised me to not proceed with the purchase and instead make contact with My Car Check directly. Of course the offices were closed at the time i needed to call and so I used 2 other car check services and neither of them flagged up a possible write off. I wonder why My Car Check flagged it as a possible write off but then did not provide any further information. Maybe they want me to pay for another level of service to access this secret information.”

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Posted 5 years ago

“When I have received email please contact MyCarCheck for more detail regards car I have checked no one have responded to my 4 emails I have sent. Terrible service- 100% ignore”

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Posted 5 years ago

“Didn't get the review as the car was a 68 plate and I didn't get my money back - very dissappointed”

My Car Check 1 star review on 10th September 2019

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Posted 5 years ago

“Service used to be great, any issues were dealt with straight away by phone call. Now there is no numbers to call and incorrect information on check sheets and no one to rectify the issues. Tried the contact us page and filled in all my details and still no response. Clearly only interested in taking your money. i will be taking my business elsewhere and advising others within the industry to do the same.”

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Posted 5 years ago

“So disappointed -very limited information when paying for the cheque -can’t see the point !”

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Posted 5 years ago

“The information provided by the paid check was inaccurate. It showed finance outstanding on the car when there isn't any.”

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Posted 5 years ago

Hi Brian Thanks for using My Car Check. Even though finance is settled on a vehicle with the finance company, it can take them a few days to ensure the payment has cleared successfully before updating 3rd parties such as ourselves. In the majority of cases this is not a problem as the clearance period is shorter than it takes for a vehicle to be turned round ready for sale. We're really sorry for the inconvenience and recommend in future that you contact our support team who will happily investigate these for you. We have refreshed your report to reflect that the finance had now cleared after receiving the update from the finance company. Thanks again My Car Check Team

Posted 5 years ago

“Preferred the older version which was not as complicated”

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Posted 5 years ago

Hi Frank Thank you for using My Car Check and using the new product. We've made significant changes from the old so it'll take a little getting used to but our research indicated that we'd taken the right direction in our choice of design. We hope you'll keep using our service and enjoy the benefits of vehicle checks using the new platform. Many thanks My Car Check Team

Posted 5 years ago

“Rubbish showed no finance but on HPI shows that there is”

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Posted 5 years ago

“Not showing mileage! I checked with other hpi checkers and they showed mileage”

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Posted 5 years ago

Hi Mantas Thanks for using My Car Check. We are provided mileage data from sources other than the MOT. As the vehicle searched was less than 3 years old we have to rely on whether the garages used by the seller subscribed to our partners. Other check companies may source there data from other providers. Unfortunately it's not a shared pool of data for every company who provides checks to share. We're sorry for any inconvenience caused. Many thanks My Car Check Team.

Posted 5 years ago

“Tells me DO NOT BUY CAR and email them to find out why. They do not email back or message back via social media message. Useless”

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Posted 5 years ago

Hi Shannon Thanks for using My Car Check. We're really sorry that you've not received the level of service you would expect from us. We had communicated via social media but unfortunately we'd not given you the answer you required. This fall's below our performance standards and we'll be reviewing what went wrong to ensure this doesn't happen again. Once again really sorry for the poor experience, this is not a representative example of our service. Please accept our apologies. Thanks My Car Check Team

Posted 5 years ago

“Terrible. Gave false info that car had outstanding finance but it had none and two checks with other sites showed it was clear! Would never use again as havnt replies to emails about it”

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Posted 5 years ago

My Car Check is rated 4.5 based on 4,546 reviews