myCigara Reviews

Name: myCigara
Address: EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way, EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way, Blackburn
Rating: 4.64

4.6 Rating 854 Reviews

91 %

of reviewers recommend myCigara

4.6

Based on 854 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About myCigara:

It’s important to us that our customers feel welcome in our stores.

More than just a shop, they should be a meeting-place. As the vaping industry has grown, so too has the community surrounding vaping. Our customers are able to go into any one of our stores and have a great experience, not only with our staff, but with other vape fans.

When you walk into your local Cigara vape store, you can rest assured that you’ll be given personalised advice that’s right for you and your vaping journey. Whether you’re just starting out, or a seasoned veteran, you can rely on our staff to identify your individual needs and wants. We’ll help you make the right choices and ensure that your experience with us is a memorable, positive one.

Whether online or in-store, we strive to adhere to four key principles to ensure an optimal experience for you, our customer.

Transparency: You will receive clear, impartial, and honest advice.

Expertise: By giving you the information you need, we help you make informed decisions that are right for you.

Convenience: We make sure you get what you need, when you need it.

Experience: We strive to give you a positive experience and to be a trustworthy source for all things vaping-related.

We exist to make the UK smoke-free. That means supporting our customers to make the decisions that suit them, to help them quit smoking—and stay quit.

Visit Website

Phone:

1302 320871

Email:

info@mycigara.com

Location:

EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way,
EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way
Blackburn
BB1 2EH

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Rebecca S

myCigara 5 star review on 18th July 2023

Tammy T

myCigara 5 star review on 19th October 2022

Fenella L

myCigara 5 star review on 23rd August 2022

Kurtis F

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Amazing quality vapes the vape juices are tasty and the delivery was super quick 😁”

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Posted 3 years ago

Thank you for taking the time to leave us a review. We appreciate your feedback and look forward to hearing from you again. Please do get in touch if you need any assistance and we will be more than happy to assist you.

Posted 3 years ago

“Spot on as usual.”

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Posted 3 years ago

Dear Samuel Thank you for your feedback. We look forward to hearing from you again.

Posted 3 years ago

“Great customer service and quick delivery!”

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Posted 3 years ago

Thank you for your review, your feedback is highly appreciated! Many Thanks, MYCIGARA

Posted 3 years ago

“my order was delivered on time excellent service”

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Posted 3 years ago

Thank you for taking the time to leave us a review. We appreciate your feedback and look forward to hearing from you again,

Posted 3 years ago

“I am happy with my cigara vape, great flavours”

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Posted 3 years ago

Dear William Thank you for your feedback. We look forward to hearing from you again.

Posted 3 years ago

“fast delivery items really well packaged - thank you again”

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Posted 3 years ago

Thank you for taking the time to leave us some feedback. We look forward to hearing from you again.

Posted 3 years ago

“The cigara liquids were awful, no distinction between the flavours. They all just had a chemical taste, even on new coils. Wouldn't recommend the cheapish own brand liquids”

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Posted 3 years ago

Dear Chloe Thank you for taking the time to leave us some feedback. I'm sorry to hear you were not happy with your recent purchase. Please do get in touch with us at info@mycigara.com so that we can resolve this for you. We look forward to hearing from you.

Posted 3 years ago

“Always on time and go above and beyond if ever had any issues cigara is the go to for anything vape related”

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Posted 3 years ago

Dear Faisal Thank you for taking the time to leave us a review. We appreciate your feedback on our customer service and look forward to hearing from you again. Please do get in touch if you need any assistance.

Posted 3 years ago

“Been a long time customer of Cigara mainly due to the staff at my local Dumfries branch. Shop closure due to lockdown means I have to rely on the website which I have used several times and am also very happy with. Good prices, often good deals, and speedy delivery.”

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Posted 3 years ago

Dear Paul Thank you for taking the time to leave us some feedback. I'm glad to see you have found the website reliable to use during the lockdown period. Hopefully not too long before the stores can open. We look forward to hearing from you again!

Posted 3 years ago

“Regularly purchase all my vape liquids from here. Amazing quality at great price points and excellent delivery service.”

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Posted 3 years ago

Thank you for taking the time to leave us a review. We appreciate your insight and look forward to hearing from you again.

Posted 3 years ago

“I must say I am disappointed as a member of five years, meaning I am paying yearly subscription of £24 to be eligible for a discount in store Cigara. Since and due to pandemic you gave me one chance of a 10% discount with a code which I cannot use more than once. Not that money is a problem, but i have noticed i am spending twice as much on my purches than i would normaly. Which i think it’s unacceptable and needs amending for the members and loyal costumers.”

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Posted 3 years ago

Dear Krsitijan Thank you for taking the time to leave us some feedback. Unfortunately our stores are closed due to the lockdown. We are offering free shipping and a 10% discount to our members. We are also offering a Dial & Collect service in our Dalston and Bethnal Green branches on Tuesdays, Fridays and Saturdays between 11am and 5pm. Should you wish to, you can call the store on these days to place an order and collect. Alternatively, should you wish to cancel your membership, you can send through a request to info@mycigara.com. I hope this helps.

Posted 3 years ago

“Prompt delivery and easy website to order from.”

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Posted 3 years ago

Dear Chris Thank you for taking the time to leave us a review on your experience with us. We appreciate your feedback. We look forward to hearing from you again.

Posted 3 years ago

“I ordered 2 juice and they both said they came with nicotine shots, I paid I think £4.99 for next day delivery and when they came I had only the juice. I got in contact and was told I never ordered any nicotine and had to send receipt show that it said they both came with it. I was sent out nicotine shots but took 3 days to come and in witch time I had no choice but to smoke.”

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Posted 3 years ago

Dear Adam Thank you for taking the time to leave us some feedback on your experience. I'm sorry to hear that you have had issues with your recent order. Firstly I'd like to apologise that some of your items were missing and that there was a delay in resolving this for you. As your full order was not delivered on the next day delivery method you had selected, we we have issued a refund for this. As a valued customer, we will send some complimentary liquids to you for the inconvenience caused. Please do let us know if you need any assistance and we will be more than happy to assist you.

Posted 3 years ago

“Thank you so much I absolutely love them”

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Posted 3 years ago

Dear Elizabeth Thank you for taking the time to leave us a review. We are happy to hear your feedback! We look forward to hearing from you again.

Posted 3 years ago

“Very pleased with the service”

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Posted 3 years ago

Thank you for taking the time to leave us a review.

Posted 3 years ago

“The Smok Nord 2 does exactly what it says on the tin, delivers a good amount of vapour and flavour. The item was quickly dispatched and the bottle of free juice was greatly appreciated 😊”

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Posted 3 years ago

Dear Beverly Thank you for taking the time to leave us a review on our service. We appreciate your insight as it helps us improve our customer service. I'm glad to see you are enjoying your vaping experience with your new purchase. Should you need any assistance, please do let us know.

Posted 3 years ago

“Quick dispatch and delivery”

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Posted 3 years ago

Hi Jen Thank you for your feedback on your experience with us online. We look forward to hearing from you again.

Posted 3 years ago

“I really like Cigara juice but I'm very disappointed that apart from a 10% discount we're still not receiving any membership benefits. With the 10% it's still more expensive than the shop price and we can't accumulate points. It's been nearly a year now and I think at least membership could have been suspended or there should be a way to earn points when the shops are closed.”

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Posted 3 years ago

Dear Sheryl Thank you for taking the time to leave us a review on your experience with us. Our Membership club is an in-store only service. At this time we are offering free shipping and 10% off for our members. We are currently working on making our membership club available online and further improving this to give more benefits to our customers. Please do get in touch if you need any further assistance.

Posted 3 years ago

“Fast, easy and brilliant!”

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Posted 3 years ago

Dear Shannon Thank you for your feedback. We are glad to see that you have had a good experience with us. Please do get in touch if you need any assistance. We look forward to hearing from you again.

Posted 3 years ago

“Easy to sort what I wanted, quick response regarding my order, dispatched quickly, arrived on time.”

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Posted 3 years ago

Dear Colin Thank you for taking the time to leave us a review. We appreciate your insight as it helps us build a better customer experience. Please do let us know if you need any assistance.

Posted 3 years ago

myCigara is rated 4.6 based on 854 reviews