myCigara Reviews

Name: myCigara
Address: EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way, EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way, Blackburn
Rating: 4.64

4.6 Rating 854 Reviews

91 %

of reviewers recommend myCigara

4.6

Based on 854 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About myCigara:

It’s important to us that our customers feel welcome in our stores.

More than just a shop, they should be a meeting-place. As the vaping industry has grown, so too has the community surrounding vaping. Our customers are able to go into any one of our stores and have a great experience, not only with our staff, but with other vape fans.

When you walk into your local Cigara vape store, you can rest assured that you’ll be given personalised advice that’s right for you and your vaping journey. Whether you’re just starting out, or a seasoned veteran, you can rely on our staff to identify your individual needs and wants. We’ll help you make the right choices and ensure that your experience with us is a memorable, positive one.

Whether online or in-store, we strive to adhere to four key principles to ensure an optimal experience for you, our customer.

Transparency: You will receive clear, impartial, and honest advice.

Expertise: By giving you the information you need, we help you make informed decisions that are right for you.

Convenience: We make sure you get what you need, when you need it.

Experience: We strive to give you a positive experience and to be a trustworthy source for all things vaping-related.

We exist to make the UK smoke-free. That means supporting our customers to make the decisions that suit them, to help them quit smoking—and stay quit.

Visit Website

Phone:

1302 320871

Email:

info@mycigara.com

Location:

EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way,
EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way
Blackburn
BB1 2EH

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Rebecca S

myCigara 5 star review on 18th July 2023

Tammy T

myCigara 5 star review on 19th October 2022

Fenella L

myCigara 5 star review on 23rd August 2022

Kurtis F

Anonymous

Anonymous // 01/01/2019

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English

“Fantastic customer service!!! I placed an order but ordered the wrong flavour, I emailed customer service asking if I could swap them for the right flavour and they were more than happy to help. Very quick reply from email team and the right flavour products was sent on straight away after receiving the wrong flavour back. Excellent service”

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Posted 3 years ago

Thank you for your feedback on your experience with us! Please do get in touch if you do need any further help.

Posted 3 years ago

“First time used very good quick service”

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Posted 3 years ago

Thank you for your feedback Douglas. Glad to hear that you have had a good experience with us. Please do get in touch if you need any assistance.

Posted 3 years ago

“My go to Place for all things Vape! Very good Multibuy offers and they always have the latest Mods & Liquids! Customer service spot on...”

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Posted 3 years ago

Thank you for your feedback! We look forward to hearing from you again.

Posted 3 years ago

“Very easy to order,not a long wait for delivery. Only thing the charging point can be a bit difficult to get plug into the actual vape itself but a good experience overall.”

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Posted 3 years ago

Thank you for taking the time to leave us some feedback. Please do let us know if you need any assistance.

Posted 3 years ago

“Amazing product needed one for work like too keep it inside my pockets easy to set up and use 😀👍👌🏻🙌 i would recommended it anyone”

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Posted 3 years ago

“Fast shipping and great customer services! Had an issue with the order but they fixed it quickly. Definitively recommend 👍”

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Posted 3 years ago

Dear Samuel. Thank you for taking the time to leave us a review. We appreciate your insight as it helps us build a better customer experience. Please do get in touch if you need any further help.

Posted 3 years ago

“Great customer service, made up with my new vape 😁”

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Posted 3 years ago

Dear Rachael, thank you for your feedback on our service. Please do let us know if you require any further assistance and we will be more than happy to help you.

Posted 3 years ago

“Brilliant service quick delivery”

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Posted 3 years ago

Hi Karen. Thank you for your feedback. We look forward to hearing from you again.

Posted 3 years ago

“Very pleased with my purchases and very quick delivery. Will purchase again soon. 10/10”

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Posted 3 years ago

Hi Veronica, thank you for taking the time to leave us a review. We appreciate your feedback and look forward to hearing from you again!

Posted 3 years ago

“Super fast efficient service. Free next day delivery, with advance up to the hour delivery advice. Couldn't ask for more”

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Posted 3 years ago

“Outstanding service all round !!”

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Posted 3 years ago

Hi Jane, we are glad to hear that you are happy with our service. Please do get in touch if you need any assistance and we will be more than happy to help!

Posted 3 years ago

“I had an issue with my order and I had to contact customer services. I was amazed at how quickly the problem was resolved. I will definitely order again, very happy with my experience, recomemded.”

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Posted 3 years ago

Dear David, thank you for taking the time to leave us a review. We appreciate your insight as it helps us build a better customer experience. Please do let us know if you need any further assistance and we will be more than happy to help.

Posted 3 years ago

“Best company fast delivery highly recommended”

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Posted 3 years ago

Dear Anthony, thank you for taking the time to leave us a review. Great to hear that you are pleased with the service you have received. Please do get in touch if you need any assistance and we will be more than happy to help.

Posted 3 years ago

“Excellent service, I received my order the following day. Thank you”

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Posted 3 years ago

Dear Eileen Thank you for taking the time to leave us a review. We appreciate your feedback and look forward to hearing from you again.

Posted 3 years ago

“Excellent customer service. Item ordered received next day. Would have no hesitation in recommending Mycigara. Great that I was able to upload a photo regards product enquiry and received a link back to order the product. Will definitely use Mycigara again.”

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Posted 3 years ago

Dear David, thank you for taking the time to leave us some feedback on your experience with us. We appreciate your insight as it helps us build a better customer experience. Please do get in touch if you require any further assistance and we will be more than happy to help.

Posted 3 years ago

“cant fault the delivery and quality of product but the coils i ordered for an endura t20 stated they were inter changeable but they are not, they are longer than the others i had purchased in the past so couldnt use them”

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Posted 3 years ago

Hi Craig Thank you for taking the time to leave us a review. I'm sorry to hear you received the incorrect coils. We have contacted you to get this issue resolved for you.

Posted 3 years ago

“Fast delivery! Very pleased”

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Posted 3 years ago

Hi Rachel Thank you for taking the time to leave us a review. Glad to hear you're happy with our service. Please do let us know if you need any assistance and we will be more than happy to help.

Posted 3 years ago

“Where is my item how I want to collect my item”

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Posted 3 years ago

“Great service online like the shop, fast delivery & great price. Got a sample tester too which was a bonus 😃”

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Posted 3 years ago

Hi Theresa Thank you for taking the time to leave us a review. Please do get in touch if you need any assistance and we will be more than happy to help.

Posted 3 years ago

“Great flavour and product - I pay a small monthly amount to get reduced cost products - however during lockdown ordering juice on line this is not factored in to the cost - basically I have to go to the shop to get the discount - this should be addressed - thanks”

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Posted 3 years ago

Thank you for your feedback, we appreciate your insight and have sent you an email regarding discount for members.

Posted 3 years ago

myCigara is rated 4.6 based on 854 reviews