myCigara Reviews

Name: myCigara
Address: EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way, EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way, Blackburn
Rating: 4.64

4.6 Rating 854 Reviews

91 %

of reviewers recommend myCigara

4.6

Based on 854 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About myCigara:

It’s important to us that our customers feel welcome in our stores.

More than just a shop, they should be a meeting-place. As the vaping industry has grown, so too has the community surrounding vaping. Our customers are able to go into any one of our stores and have a great experience, not only with our staff, but with other vape fans.

When you walk into your local Cigara vape store, you can rest assured that you’ll be given personalised advice that’s right for you and your vaping journey. Whether you’re just starting out, or a seasoned veteran, you can rely on our staff to identify your individual needs and wants. We’ll help you make the right choices and ensure that your experience with us is a memorable, positive one.

Whether online or in-store, we strive to adhere to four key principles to ensure an optimal experience for you, our customer.

Transparency: You will receive clear, impartial, and honest advice.

Expertise: By giving you the information you need, we help you make informed decisions that are right for you.

Convenience: We make sure you get what you need, when you need it.

Experience: We strive to give you a positive experience and to be a trustworthy source for all things vaping-related.

We exist to make the UK smoke-free. That means supporting our customers to make the decisions that suit them, to help them quit smoking—and stay quit.

Visit Website

Phone:

1302 320871

Email:

info@mycigara.com

Location:

EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way,
EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way
Blackburn
BB1 2EH

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Rebecca S

myCigara 5 star review on 18th July 2023

Tammy T

myCigara 5 star review on 19th October 2022

Fenella L

myCigara 5 star review on 23rd August 2022

Kurtis F

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The Vuse epen & epod refills were in excellent condition thank you. Took awhile to arrive, but will put that down to postal strikes.”

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Posted 1 year ago

“Very good and very Beautifull”

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Posted 1 year ago

“Always fast delivery and great range of vapes. Cheers!”

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Posted 1 year ago

Thank you for taking the time to leave feedback on your experience with us. We appreciate your insight as it helps us build a better customer experience. If you have any queries, please feel free to contact us and we will be more than happy to help. Kind Regards MyCigara Customer Service

Posted 1 year ago

“I'm really pleased and satisfied with the service. Goods arrived within a few days as stated. The flavours are incredible and so many to choose from. Would highly recommend.”

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Posted 1 year ago

Thank you for your custom. We look forward to hearing from you again.

Posted 1 year ago

“No complaints. Delivery took a while longer but it was Christmas and we had postal strike so I don't blame myCigara. I did have a problem receiving their emails. Email was just a page of random characters. I got in touch with them and they said they would get Technical Dept to look into this and get back to me. Never heard anything further so, because of this lack of contact/updating me, I don't think I will use them again.”

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Posted 1 year ago

Thank you for taking the time in leaving us a review. We appreciate your feedback. Please do let us know if you are still having issues with receiving our emails and we will investigate this for you. If you have any further queries, please feel free to contact us and we will be happy to assist you.

Posted 1 year ago

“Never once has anything turned up on time.”

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Posted 1 year ago

I'm sorry to hear that your order has not reached you. Your order was dispatched on 19th December via Royal Mail. Due to the strike action and busy period, there has been a delay with some orders. We are looking into the tracking information of your order and a member of our team will contact you shortly to resolve this. I do apologise for any inconvenience caused. Kind Regards MyCigara Customer Service

Posted 1 year ago

“Great quality and great service online and in store this is my go to now for all my vape needs x”

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Posted 1 year ago

Thank you for taking the time in leaving us a review. We appreciate your feedback. If you have any further queries, please feel free to contact us and we will be happy to assist you. Kind Regards MyCigara Customer Service

Posted 1 year ago

“Absolute joke that I’ve even been asked to review my order that still hasn’t arrived, placed a £30 order on the 18th of December, still received nothing and it’s currently the 5th of January. Customer service were no use when I got in contact with them!”

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Posted 1 year ago

I'm sorry to hear that your order has not reached you. Your order was dispatched on 19th December via Royal Mail. Due to the strike action and the busy period, there has been a delay with some orders. We have received your request regarding your order and are currently working on resolving this for you. I do apologise for any inconvenience caused. Kind Regards MyCigara Customer Service

Posted 1 year ago

“Very reasonable service always on time thanks”

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Posted 1 year ago

Thank you for taking the time to leave us some feedback.

Posted 1 year ago

“The worst service ever”

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Posted 1 year ago

“Great in store staff who know exactly what they’re talking about. They also know where the stock is so no need to wait like other shops for them to find the right product”

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Posted 1 year ago

Thank you for taking the time in leaving us a review. We appreciate your feedback. If you have any further queries, please feel free to contact us and we will be happy to assist you.

Posted 1 year ago

“I ordered 7 packs of Juul2 Ruby Menthol and I received 6 packs of Juul Menthol which is a completely different product that I don't need and I don't have the device for. I also paid for customs to import these!!! What a terrible business. I just contacted for a refund and if I don't get it I am going to ask my credit card company to revert the charges but I don't know what to do about the customs I paid. NEVER USE THEM!”

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Posted 2 years ago

I'm sorry to hear of the issue with your order. We are currently looking into this further. A member of our customer service team will be in touch with you to resolve this issue. Kind Regards MyCigara Customer Service

Posted 2 years ago

“Very slow delivery”

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Posted 2 years ago

“Received geek bars which were not the same quality I have had before rob was very helpful in giving me.a full refund ro krwe replacements. Very quick and polite customer service.”

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Posted 2 years ago

“They dont ansvar my mail about my orders, That its not okay!”

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Posted 2 years ago

Thank you for your feedback. I can confirm the issue with your order was resolved on 2nd December. A notification email has been sent to you regarding this matter. I do apologise for the delay in resolving this issue for you.

Posted 2 years ago

“Hi still not received my item that i order”

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Posted 2 years ago

Thank you for your feedback. I do apologise that there has been a delay in your order reaching you. This is due to the Royal Mail strike action taking place. Your tracking information was updated yesterday. To view this information, follow the link to Royal Mail Track & Trace - https://www.royalmail.com/track-your-item#/ Please do contact us at info@mycigara.com if you need any further assistance.

Posted 2 years ago

“Still haven't received my order.”

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Posted 2 years ago

Thank you for your feedback. I do apologise that there has been a delay in your order reaching you. This is due to the Royal Mail strike action taking place. Your tracking information was updated yesterday. To view this information, follow the link to Royal Mail Track & Trace with your tracking number - https://www.royalmail.com/track-your-item#/ Please do contact us at info@mycigara.com if you need any further assistance.

Posted 2 years ago

“This online business seems a lot like fraud to me. They have charged my credit card and after 3 working days of ordering, the items have not been even shipped yet. I contacted their customer support which is supposed to respond within 24 hours and it has been 48 hours without any response. I am going to wait for another day then I reporting this to the bank as fraud because it is surely what it seems like. Avoid at all costs.”

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Posted 2 years ago

Thank you for your feedback. Due to a high volume of queries coming through to us, there has been a delay in resolving this matter for you. We are currently looking into this and will respond to your original query via our customer service team. I do apologise for any inconvenience caused.

Posted 2 years ago

“All good very pleased”

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Posted 2 years ago

“Amazing company, great with communication, I definitely recommend them.”

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Posted 2 years ago

myCigara is rated 4.6 based on 854 reviews