myCigara Reviews

Name: myCigara
Address: EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way, EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way, Blackburn
Rating: 4.64

4.6 Rating 854 Reviews

91 %

of reviewers recommend myCigara

4.6

Based on 854 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About myCigara:

It’s important to us that our customers feel welcome in our stores.

More than just a shop, they should be a meeting-place. As the vaping industry has grown, so too has the community surrounding vaping. Our customers are able to go into any one of our stores and have a great experience, not only with our staff, but with other vape fans.

When you walk into your local Cigara vape store, you can rest assured that you’ll be given personalised advice that’s right for you and your vaping journey. Whether you’re just starting out, or a seasoned veteran, you can rely on our staff to identify your individual needs and wants. We’ll help you make the right choices and ensure that your experience with us is a memorable, positive one.

Whether online or in-store, we strive to adhere to four key principles to ensure an optimal experience for you, our customer.

Transparency: You will receive clear, impartial, and honest advice.

Expertise: By giving you the information you need, we help you make informed decisions that are right for you.

Convenience: We make sure you get what you need, when you need it.

Experience: We strive to give you a positive experience and to be a trustworthy source for all things vaping-related.

We exist to make the UK smoke-free. That means supporting our customers to make the decisions that suit them, to help them quit smoking—and stay quit.

Visit Website

Phone:

1302 320871

Email:

info@mycigara.com

Location:

EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way,
EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way
Blackburn
BB1 2EH

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Rebecca S

myCigara 5 star review on 18th July 2023

Tammy T

myCigara 5 star review on 19th October 2022

Fenella L

myCigara 5 star review on 23rd August 2022

Kurtis F

Anonymous

Anonymous // 01/01/2019

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English

“Reliable swift service”

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Posted 2 years ago

“the flavour has changed i ordered strawberry lemonade elf bar and they all just taste burnt had to get rid of them all waste of money very disssappointed”

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Posted 2 years ago

“Excellent service as always”

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Posted 2 years ago

“Very helpful team but could do with more options”

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Posted 2 years ago

“Great company, items always delivered on time!!! Love the little chocolate appreciation gift.”

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Posted 2 years ago

“I purchased a vape from your Darlington branch on the 22nd July 2022, yesterday on the 28th I return back to your branch because my vape would not charge. I spoke to the manager of the branch who was very unhelpful and rude told me that there was liquid in the charging point I try explaining there must be a manufacturing fault however she refused to exchange the vape called me a liar in front of a shop fully of customers and she said the only thing I could do was to send vape back to the manufacturer myself. I then went into your Stockton branch and they were very helpful he told me you have 28 days to return vape if goes wrong and he exchange it for me. I don’t expect the rudeness and unprofessional attitude from a manger in the Darlington branch, I have been a loyal customer from over 4 years but will never return to your Darlington branch.”

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Posted 2 years ago

“Excellent service will use again and super fast delivery 📦 😊 x”

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Posted 2 years ago

“Brilliant service, paid extra for next day delivery and they arrived when expected”

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Posted 2 years ago

“Wide selection. Fast free delivery. My go to shop for my vapes. Top seller. Never disappoints.”

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Posted 2 years ago

“Your online service is very poor”

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Posted 2 years ago

I'm sorry to hear that you are not happy with the service you have received and we regret that we didn’t live up to your expectations. If you’re open to discussing this further, please contact us at info@mycigara.com. We’d greatly appreciate the opportunity to make things right. Kind Regards Noreen MyCigara Customer Service

Posted 2 years ago

“Excellent service, great customer service”

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Posted 2 years ago

“Ordered and delivered in 2 days Excellent service”

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Posted 2 years ago

“Quick delivery and nice smooth flavours and a good choice of vapes”

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Posted 2 years ago

“Happy with purchases made so far”

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Posted 2 years ago

“Good quality product. Good prices.”

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Posted 2 years ago

“Great value with a good selection of products, delivery and customer service exceptional”

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Posted 2 years ago

“Excellent product”

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Posted 2 years ago

“Always order from here, great flavours and speedy delivery”

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Posted 2 years ago

“First time ordering from Cigara and i must say i was extremely impressed with the delivery time, super speedy. Perfectly happy with my purchase too. Will definitely be purchasing regularly from here from now on.”

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Posted 2 years ago

“UNBELIEVABLE!!!! Following a harrowing experience with the ordering process, and methods of paying for my order, then assured to have emails sent to me confirming my order. Then without any notification i am left short in my order (missing two items), when i approach MYCIGARA to ask 'where' are my missing items, i get "we were out of stock", would've have been nice to know but i guess once they have been paid any customer service isn't important to them. So i've asked very nicely for them to send an alternative flavour to that of the missing ones! "we can't do that!" But i can have a voucher to use on their website........ no chance i'll be using that!!! Won't be using them again, and hope no-one feels the urge to be disappointed and short changed.”

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Posted 2 years ago

I'm sorry to hear about your recent experience. We have responded to your initial email and were awaiting a reply to get this resolved for you. An order confirmation email is sent once an order has been placed. As there was an issue with some items from your order being out of stock, our warehouse team attempted to contact you. To avoid a delay in your order reaching you, the rest of your order was then dispatched. Please do get in touch with us at info@mycigara.com and we can get this resolved for you.

Posted 2 years ago

myCigara is rated 4.6 based on 854 reviews