myCigara Reviews

Name: myCigara
Address: EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way, EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way, Blackburn
Rating: 4.64

4.6 Rating 858 Reviews

91 %

of reviewers recommend myCigara

4.6

Based on 858 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About myCigara:

It’s important to us that our customers feel welcome in our stores.

More than just a shop, they should be a meeting-place. As the vaping industry has grown, so too has the community surrounding vaping. Our customers are able to go into any one of our stores and have a great experience, not only with our staff, but with other vape fans.

When you walk into your local Cigara vape store, you can rest assured that you’ll be given personalised advice that’s right for you and your vaping journey. Whether you’re just starting out, or a seasoned veteran, you can rely on our staff to identify your individual needs and wants. We’ll help you make the right choices and ensure that your experience with us is a memorable, positive one.

Whether online or in-store, we strive to adhere to four key principles to ensure an optimal experience for you, our customer.

Transparency: You will receive clear, impartial, and honest advice.

Expertise: By giving you the information you need, we help you make informed decisions that are right for you.

Convenience: We make sure you get what you need, when you need it.

Experience: We strive to give you a positive experience and to be a trustworthy source for all things vaping-related.

We exist to make the UK smoke-free. That means supporting our customers to make the decisions that suit them, to help them quit smoking—and stay quit.

Visit Website

Phone:

1302 320871

Email:

info@mycigara.com

Location:

EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way,
EFF Marketing Ltd (Trading Name: myCigara), GM House, Wilkinson Way
Blackburn
BB1 2EH

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Rebecca S

myCigara 5 star review on 18th July 2023

Tammy T

myCigara 5 star review on 19th October 2022

Fenella L

myCigara 5 star review on 23rd August 2022

Kurtis F

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“when my vape came. the coils burnt straight away or came burnt”

Helpful Report

Posted 5 months ago

Dear Mia I'm sorry to hear about the issues you encountered with your order. Please accept our apologies for any inconvenience this may have caused. We would like to assist you in resolving this matter. A member of our team has reached out to you and will work to address and rectify the issues you've experienced. Your satisfaction is important to us, and we look forward to hearing back from you. Kind Regards MyCigara Customer Service

Posted 5 months ago

“I have ordered from cigars for years without any trouble, till this week. Trying to get help from this company is horrendous, I have now been waiting two hrs on the contact us page. I ordered 9 strawberry and 4 strawberry e-liquids early on this week at the cost of £40.30 and received instead 3 blueberry e-liquids. I first emailed about this and got the response that I could have a £5 voucher if I returned the items. There was no acknowledgement that my order hadn’t arrived and I was sent the wrong goods out. No attempt to rectify the problem for me or reimbursement for the items that did not arrive. I have for 8 years always got my e-liquid for my cigars and never had a problem, but the lack of getting someone to do something about this has prompted me to make this review. COME ON MYCIGARA!! Get your people sorted!!!”

Helpful Report

Posted 7 months ago

Thank you for your feedback. I'm truly sorry to hear that you received the wrong items in your order. This is not the experience we aim to provide to our customers. A member of our team has been in contact and we have worked to resolve this issue for you. Please do reach out to us at info@mycigara.com should you have any further queries and we will be more than happy to assist you.

Posted 7 months ago

“Never used, leaked all fluids”

Helpful Report

Posted 1 year ago

“I was sent the wrong vapes And I want a refund back”

Helpful Report

Posted 1 year ago

Thank you for reaching out. I'm sorry to hear about the issues you encountered with your order. Please accept our apologies for any inconvenience this may have caused. We would like to assist you in resolving this matter. Kindly email us at info@mycigara.com, and our dedicated team will work to address and rectify the issues you've experienced. Your satisfaction is important to us, and we look forward to hearing from you.

Posted 1 year ago

“Apple Peach was completely tasteless. I've also found that all of the Elfio juices destroy the coil within a 10ml bottle.”

Helpful Report

Posted 2 years ago

“Received the wrong order. Still have not received a re-fund”

Helpful Report

Posted 2 years ago

“I have been a customer for last 4 years. I been buying 3 full boxes every 6weeks for 120 pounds. I have been struggling with this company, due to constant new staff,and their manager, is no custom service training. Today went again, new staff,doesn't know what's happening and eventually got so fed up with them that closed my account. Previously similar situation, got liquid from another company in shirecliff, who are cheaper and look after you,no dissapointme. So my advice better product, good prices from other place. No wonder the staff has no customers. The cost of producing e l8quid is 38pence, but gready cigara are getting more greadier. Don't get disappointed, go where your value and buisness is appreciated.”

Helpful Report

Posted 2 years ago

“Each one lasted only one day which becomes very expensive so I would not buy again the other elf bars last 3 days.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us some feedback. I'm sorry to hear that you had an issue with your recent order. Please do get in touch with us and a member of our team will be happy to assist you. You can contact us at info@mycigara.com. Kind Regards MyCigara Customer Service

Posted 2 years ago

“40 giorni per la consegna in Italia ed anche la sorpresa di pagare 14 euro in più per la dogana. Praticamente se le acquistavo in Italia spendevo di meno. Mai più acquisti in Inghilterra.”

Helpful Report

Posted 2 years ago

“Absolute joke that I’ve even been asked to review my order that still hasn’t arrived, placed a £30 order on the 18th of December, still received nothing and it’s currently the 5th of January. Customer service were no use when I got in contact with them!”

Helpful Report

Posted 2 years ago

I'm sorry to hear that your order has not reached you. Your order was dispatched on 19th December via Royal Mail. Due to the strike action and the busy period, there has been a delay with some orders. We have received your request regarding your order and are currently working on resolving this for you. I do apologise for any inconvenience caused. Kind Regards MyCigara Customer Service

Posted 2 years ago

“The worst service ever”

Helpful Report

Posted 2 years ago

“I ordered 7 packs of Juul2 Ruby Menthol and I received 6 packs of Juul Menthol which is a completely different product that I don't need and I don't have the device for. I also paid for customs to import these!!! What a terrible business. I just contacted for a refund and if I don't get it I am going to ask my credit card company to revert the charges but I don't know what to do about the customs I paid. NEVER USE THEM!”

Helpful Report

Posted 2 years ago

I'm sorry to hear of the issue with your order. We are currently looking into this further. A member of our customer service team will be in touch with you to resolve this issue. Kind Regards MyCigara Customer Service

Posted 2 years ago

“They dont ansvar my mail about my orders, That its not okay!”

Helpful Report

Posted 2 years ago

Thank you for your feedback. I can confirm the issue with your order was resolved on 2nd December. A notification email has been sent to you regarding this matter. I do apologise for the delay in resolving this issue for you.

Posted 2 years ago

“Hi still not received my item that i order”

Helpful Report

Posted 2 years ago

Thank you for your feedback. I do apologise that there has been a delay in your order reaching you. This is due to the Royal Mail strike action taking place. Your tracking information was updated yesterday. To view this information, follow the link to Royal Mail Track & Trace - https://www.royalmail.com/track-your-item#/ Please do contact us at info@mycigara.com if you need any further assistance.

Posted 2 years ago

“Still haven't received my order.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. I do apologise that there has been a delay in your order reaching you. This is due to the Royal Mail strike action taking place. Your tracking information was updated yesterday. To view this information, follow the link to Royal Mail Track & Trace with your tracking number - https://www.royalmail.com/track-your-item#/ Please do contact us at info@mycigara.com if you need any further assistance.

Posted 2 years ago

“This online business seems a lot like fraud to me. They have charged my credit card and after 3 working days of ordering, the items have not been even shipped yet. I contacted their customer support which is supposed to respond within 24 hours and it has been 48 hours without any response. I am going to wait for another day then I reporting this to the bank as fraud because it is surely what it seems like. Avoid at all costs.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. Due to a high volume of queries coming through to us, there has been a delay in resolving this matter for you. We are currently looking into this and will respond to your original query via our customer service team. I do apologise for any inconvenience caused.

Posted 2 years ago

“Selve bestillingen gik fint. Der har været lang ekspiditionstid og nu er pakke så stoppet, og jeg skal betale 160 kr til post nord for at levere pakken, det er fandeme ikke i orden, når fragten var med i prisen.”

Helpful Report

Posted 2 years ago

“Took ages for my order to arrive 5 days said it was Royal Mail 48 hour tracked not only that I’ve had a few issues with the pod refills some aren’t giving any suction I’ve tried them in two different devices and don’t work in either I’m a bit disappointed as it’s been a waste of time and money I won’t be a returning customer”

Helpful Report

Posted 2 years ago

“Ordered vapes multiple times and at least 3 times something has been wrong with a vape or an order. Last order I received there was a vape missing and it’s only taken to today after a few emails have I received a reply”

Helpful Report

Posted 2 years ago

“Literally still haven’t received my order no update on Royal Mail it would have been easier to buy in person than order won’t ever be buying online again biggest mistake”

Helpful Report

Posted 2 years ago

myCigara is rated 4.6 based on 858 reviews