MyCozyBoots Reviews

Name: MyCozyBoots
Address: 2968 Patina Ct, Camarillo
Rating: 4.59

4.6 Rating 2,693 Reviews

90 %

of reviewers recommend MyCozyBoots

Company Reviews

Metrics

4.6

Based on 2,693 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the slippers! I’ve bought the same ones from Nordstrom and these were the exact same quality and product! Would buy again”

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Posted 5 years ago

“My purchase two pairs of Ugg’s that I have been searching for months. I am very please with my purchase!!!”

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Posted 5 years ago

“Amazing! Super fast shipping!”

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Posted 5 years ago

“The UGG boots were very nice and fits true to size.”

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Posted 5 years ago

“Ordered a pair of hard to find UGGS for a Christmas present. Originally shipping was expected to arrive the 1st week of January. Much to my surprise, the order arrived a couple days after Christmas, well wrapped and in Great shape! Great Service!”

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Posted 5 years ago

“I absolutely love the ordering and delivery process, i definitely will be ordering from them again.”

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Posted 5 years ago

“The product was just as you expected.”

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Posted 5 years ago

“I bought a pair of boots for my wife around two weeks before Christmas and then after Christmas when she tried them on and noticed that they were the wrong size I got on your website and noticed that you had a refund policy of 14 days which I never wanted a refund so after looking for a way to contact you and noticing it was only by email I sent you guys an email asking if there was a way I could exchange them because I did not want my money back my wife loved the boots we were just a half a size too small, after waiting for five days on a response from you guys All I got was please refer to a refund and exchange policy. Are you kidding me? I guess there’s no such thing as taking care of the customer anymore now we’re stuck with a pair of $180 UGG boots that don’t even fit and cannot get in touch with anyone with this company about doing a simple exchange I would never and will never buy from this place again and will spread the word on how terrible the customer service is”

Helpful Report

Posted 5 years ago

Hello Joshua, We apologize for the delayed response. As per our return policy, we indeed accept returns within 14 days of package delivery. However, we try to do everything possible to keep our customers happy and if a replacement is available, we are happy to offer an exchange even past the return window.

Posted 5 years ago

“My order arrived very quickly. The Ugg boots I ordered were as promised new and in the Ugg box. I did have questions about the authenticity of the boots. Customer service was excellent and they responded in a timely manner. and verified the authenticity of my Ugg boots. I would purchase again from My Cozy Boots.”

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Posted 5 years ago

“Very easy to use the site and super fast shipping. These were a holiday gift for my daughter and they came in time and are exactly what she wanted for a great price! Thank you!”

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Posted 5 years ago

“Excellent service. Order a pair of boots and they quickly processed the offer and received them right away.”

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Posted 5 years ago

“Paid $50+ for overnight shipping came 4 days later”

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Posted 5 years ago

“On time and exactly what was ordered”

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Posted 5 years ago

“Great easy purchase”

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Posted 5 years ago

“Excellent product for an excellent price!”

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Posted 5 years ago

“I just love my boots!”

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Posted 5 years ago

“I would not trust buying from MyCozyBoots. I bought a pair of Ugg Women’s gloves. The websites said the gloves are new with tags. I received used gloves with no tags. The company allowed me to return them, however I had to pay for shipping. When I emailed them to cover the shipping, they never responded. After I sent back the gloves , knowing the company received the return from the tracking number, they did not refund me my money. When I emailed them about the return, I never received a response. I had do get my credit card company involved.”

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Posted 5 years ago

“The boots fit just my size and are very warm. I recommend it!”

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Posted 5 years ago

“Ordered the wrong size boot, sent an email minutes later. Took them 3 weeks to reply after numerous attempts to reach out to them. Their return window is 2 weeks. Pretty convenient, huh? I’d avoid this poorly run company at all costs. The couple extra dollars savings is not worth the potential of being stuck with something that doesn’t fit.”

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Posted 5 years ago

“Beautiful and comfortable”

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Posted 5 years ago

MyCozyBoots is rated 4.6 based on 2,693 reviews