“Hi, so far so good... The service has been very helpful and straight forward with no hiden agenda and also very friendly from the off. The sales team were also very efficient with response on the quotes I requested and the sales member Cheyanne who was dealing with me from the off, was very honest and down to earth but still providing a professional, personal services.”
Hello Tanveer. It's Samantha here from My Motor Quote. Thank you for your feedback. I have asked one of our team to contact you to assist with your query on your documents.
“Had a quote from gocompare for just over £1500
went for that quote to find out the true cost is £2000
I feel as though I have been ripped off
they shouldn't use the word quote when it is an estimate
filled in all the details online exactly
then spent an hour repeating on the phone everything I had filled in online”
Hello Hanna.
It’s Samantha here from My Motor Quote. Thank you for your feedback it is important to us. I am sorry you are unhappy with the cost of your insurance. The reason we ask our customers to telephone us is to allow us to validate their information to ensure we offer all our customers the best product with the best insurer and price. The premium can sometimes change between the quote and purchase stage, but this usually only happens when risk or personal details are found to be different during the validation process and our agents are trained to fully explain any differences to the customer before they purchase. I have asked one of our senior team to contact you to assist.
“Having looked at other peoples comments at first i was dubious about this insurance company. I could not have been more wrong. Customer portal very quick and easy to use, called me back when they said they would. Only downside is that quote you receive from website changes when you call to have it confirmed. Customer service has been excellent though. Thank you”
“the process of downloading the documents is not very helpful, even though i have downloaded the documents. I kept on receiving emails that I haven't so IM confuse now.”
Hi Francis, Jonathan here from MMQ. I understand that you have spoken to one of our Service Agents this morning and they've confirmed to you that we have everything we need. We're really grateful for your feedback and as a result of your comments, we have identified some changes that we could make to our letters which will make things clearer for future customers. Thank you for bringing this to our attention, we are very sorry to have confused you! Kind regards, Jonathan.
Hello Zac
It's Samantha here from My Motor Quote. Thank you for your feedback. I have asked our administration team to contact you to correct your door number.
“I take contact with agent wich you funded bat the things got complications ,I mean from 1451 £ they push to 1850£ and to 2150£ for paying monthly and now more money for agent and something else .I think it's too much , if they ask more then 2100£ I can't pay ,maybe will be a canceled deal and to find another assurer more honest. All the respect for this one A&A but their price it to hi for me . thanks”
Daniel
Thank you for your feedback your comments are important to us. During our validation process we ask our customers to clarify their information to ensure we offer all our customer the best product with the best insurer and price. The premium can sometimes change between the quote and purchase stage, but this usually only happens when risk or personal details are found to be different. Our agents are trained to fully explain any differences to the customer before they purchase. We do also offer our customers the option of paying by instalments and details of the interest and payments are explained prior to the payment. I have asked one of our senior to team to contact you to assist you with your concerns. Regards Samantha My Motor Quote.
