Hello Allan. Thank you for your feedback it is important to us. I have requested an investigation into your comments and on doing so have spoken to our complaints department who have confirmed they have contacted you this morning. Samantha My Motor Quote.
“The quote given on the Internet on several comparison sites is not the actual quote. When you are asked to telephone to confirm the quote was considerably higher.”
Hello Cameron
It’s Samantha here from My Motor Quote. Thank you for your feedback it is important to us. We ask our customers to telephone us to allow us to validate their information to ensure we offer all our customers the best product with the best insurer and price. The premium can sometimes change between the quote and purchase stage, but this usually only happens when risk or personal details are found to be different during the validation process and our agents are trained to fully explain any differences to the customer before they purchase.
“Waiting on the telephone for over an hour and on completion I am still awaiting the insurance paperwork and trust this is being dealt with on your part.= the full insurance money was paid in full and I have nothing other than your call and a reference number to date.
Could you please reply urgently thank you.
Mr L.B.Sadd
4 Pamela Road
Immingham
N.E.Lincolnshire
DN40 1EH”
Hi Leonard and thanks for your feedback which is really important to us. It's Jonathan from MMQ. We have checked your file and your documents were sent to your customer portal electonically on 11th March and you should have had an email on the same day confirming how to get access to the portal. It's the same BT Internet address you used when you posted this review. Have you checked the spam/junk folder? If you cannot locate the email, please contact our Customer Service Team on 0344 557 0006 (option 2 & option 1). Many thanks. Jonathan
“I was really pushed for time and needed insurance fast as I was going to pick up a new car which I had a day to find one as my other had serious problems so I got a quote around the £56 a month mark , rung them up to get the policy started after been on the phone for 1- 1/2 hours and been put on hold every 10 minutes my time was running out as it was about 4:30 and I had to pick the car up by 5. After a long wait on hold the person I spoke to came back and said '' I have some really good news for you, someone will Insure you''. (There is know reason why I wouldn't be able t get insurance I have never claimed and have a clean license and have been driving 8 years) and then told me the first payment would be £225 not the £126 I was originally told. And then a further £98 a month not the £56 I was quoted. I was out of time and had no option but to take the policy fortunately I could afford it but what a joke. not overly impressed.”
“worst ones to go for. Especially if you get a quote from moneysupermarket. The quote had excess for 450 and the monthly payments and deposit. when i spoke to these guys it is A and A group. they have changed the excess to 1150 and i was still in a view that it was 450. unfortunately i have gone through an incident and thats when i cam to know about the excess.
Claim process / customer service are actually a proper nightmares for anyone who buys a policy from these guys.
for few pounds dont even think of looking at the quote. Those few pounds ends up consuming thousands,”
Hello Venkata
Thank you for your Feedback. We are very grateful for the points you have raised. All feedback is important to us. This has been raised with our complaints manager who has made a full investigation and I believe has contacted you with her findings. Thank you Samanatha from My Motor Quote.
“Its too early to comment on the insurance but it was quite an arduous task setting the policy up online which involved me listening to music for large parts of an hour and a quarter in between dialogue. I'm not blaming the young man who I spoke to for that.
I would also say that the amount of information he recited to me at a rapid rate of knots went straight over my head as I could barely follow what he was saying, let alone understand it.
The process of uploading the necessary documents online seemed very efficient but, having done that, I received another similar opload email asking me to do the same again as my submissions were unacceptable (I only did what he asked).
I sent a copy of my licence from the gov. website they gave me a link to (as requested) and, apparently that is not acceptable either.
I have since sent other documents and separate emails and the only response I get is another email for their portal telling me I need to upload the documents I have already uploaded.
I have also had no response to my other emails, apart from an automated confirmation that they have been received.
I've tried ringing but, when eventually I ping my way through to the appropriate person, I am, once more, directed to the music channel with statements every few seconds that they won't keep keep me waiting much longer and how important I and call are to them.
I am particularly disappointed as I chose this company off a comparison site, not because they were the cheapest but because they were so highly rated for their service.
As of this moment, 9 days after taking out the policy, I still await confirmation that all is in order. Having virtually eliminated stress from my life, I can do without this.”
Hello Robert
Its Samantha here from My Motor Quote. I have raised your concerns with our Sales Manager and have also asked one of our senior staff to contact you to assist with your documentation.
Thank you for your feedback it is important to us.
Hello Ian
Thank you for your feedback. It is Sam here from My Motor Quote I have left you a message on your mobile. Please can you contact me so I can look into your concerns?
“Gives cheap quote on price comparison website like "go confused" then says that's a cheap quote, not available. And ask silly questions like what car you used to drive in the past?
Apart from that I don't know anything else about this company, but give true price on price comparison and stick to that price and not change it and why is it relevant what time of car someone used to price in the past when you are trying to insure your current car?”
Hello Ruhul
Thank you for your feedback. Firstly I would like to apologise if you feel some of the questions we asked you were irrelevant. We do appreciate that the quote validation process we follow can sometimes be lengthy but we want to ensure that we offer all our customers the best product with the best insurer at the best price. Premiums can sometimes change between the quote and purchase stage, but this usually only happens when risk or personal details are found to be different during validation and our Agents are trained to fully explain any differences to customers before they purchase. I have looked at your policy and can see following this we were able to offer you the price you were quoted online. Thank you Samantha from My Motor Quote
“Was a good service although I would appreciate it if when I was been put on hold I was made aware of this as I was on hold ten minutes at making my payment after taking my bank details and thought I'd been robbed but in the end I wasn't and was all good in the end. Keep up the good work.”
