“I did not know that after quote I have to pay extra £ 50 fee aswell. And once they recive money after I recived an email upload your documents other wise your policy would be cancel after 28 days. But next day they keep send me threatning emails that this is your final notice upload your documents in one week otherwise your policy would be cancelled.”
Hello Raja, it's Jonathan here from My Motor Quote. Your feedback is really useful. All fees and charges should have been correctly stated at the point of quote. There is a credit arrangement fee that's only payable by customers who pay by instalments. That won't be included in the annual premium but will be in any monthly instalment amount quoted. I will get one of our quality control agents to double check all of the calculations and we'll get back to you shortly. If there's been any error then we will refund any over-payment immediately. I will also ask our service agents to contact you in relation to the documents we need to validate your policy. Many thanks.
“My Motor Quote was the most reasonable insurer which was available for me in my area! Although when i was purchasing my policy it was a lengthy process but the advisers were very helpful and explained everything i needed to know well. Would recommend them and would use them again.”
Thank you for your feedback Lubna. When we set up a policy we need to make sure that all of your details are correct, but our agents are highly experienced and aim to give great customer service. Thank you for recommending us!
“Unbelievably incompetent. I have phoned them 5 times and they told me that they had sent me my confirmation e-mail. I went through the spelling of my e-mail address several times word for word. I was told on more than one occasion that everything had been sorted, but this was not the case. I am currently trying to gain access to their web portal to send my documents, no surprise this doesn't work at all and no one is responding to my e-mails. Avoid at all costs”
Hi Tomos, thank you for your feedback. I understand you've spoken to our Customer Services team and your policy is now up to date. Thank you for taking out a policy with us.
“Quoted a good deal.
Came around too getting insured after getting a quote and the price nearly doubled......
Absolute joke !!
Will NEVER EVER use you again.
Will never recommend you to anyone either.”
Hi Damian, sorry you felt unhappy with our service when you left your review. I understand that you've spoken to our sales team now and your concerns have been resolved. Thank you for taking out a policy with us.
“Good company, but need to find staff that can speak properly on the phone and that can be understood. I had no idea i was going through to a broker and when my insurance details came through i didn't know half the stuff that was written on there was what i was told by the staff on the phone.”
Hi Sharlene, thank you for telling us about your experience with My Motor Quote. Please feel free to contact us at enquiries@taagl.com if you’re unsure about any of your policy details, and we’ll be more than happy to answer any questions you may have
