My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.60

4.6 Rating 4,490 Reviews

90 %

of reviewers recommend My-Picture.co.uk

Company Reviews

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Metrics

4.6

Based on 4,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional product produced and delivered speedily”

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Posted 3 years ago

“Great service, range of products and was very easy and quick too.”

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Posted 3 years ago

“Brilliant service. Super fast delivery in time for Christmas. Thank you”

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Posted 3 years ago

“Excellent service. Easy to upload my picture for the coffee mug and and delivered very quickly, even though they were sent from Germany. I would certainly use them again.”

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Posted 3 years ago

“Love this company. Always does a stunning job and the prices are amazing”

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Posted 3 years ago

“I have used My pictures quite a lot over the last few years and I have always been happy with the service and quality. This time was no exception.”

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Posted 3 years ago

“Amazing. The quality is perfect. They sent it so quick. I will repeat.”

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Posted 3 years ago

“Quality product Excellent swift delivery huge recommendations from me will definitely be using them again in the future 👍”

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Posted 3 years ago

“Great service. Reasonable prices. I've ordered multiple times from them and have been really happy with the final product.”

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Posted 3 years ago

“Disappointing service, void of possible. Purchased a product stating pre Christmas delivery however they failed you provide this and even update me. You even get the pleasure to pay £6 for delivery which is extremely disappointing.”

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Posted 3 years ago

“Excellent quality pictures, fast delivery”

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Posted 3 years ago

“I made an order on the 13th Dec 2021. The order was an intended Christmas present for my elderly Aunt for Christmas with pictures of my Boys on it. I had no email about the item being shipped and so had to chase that up and in fairness did get a response. I received items through the post a few days later. These items weren't my order and I received pictures of a random family I don't know. I have as such had to rethink and buy something else for my Aunt as its too close to Christmas to get anything sent and so have requested a refund. I have had a email back basically stating it was their mistake, they have disposed of my items and sent the wrong ones and that unfortunately because the product is based on my pictures and my specifications and are individually manufactured they can't refund me!!! How this is acceptable when they have provided me with a useless product to me which ISN'T based on my pictures or specifications and has been manufactured and disposed of by them at absolutely zero fault to the customer I don't know. I don't want a replacement now as its not going to arrive on time. I have sent them an email pointing out their liability. However this hasn't been responded to after they have sent the initial email. They're a company who clearly put profit before customer service. I now have to go through the credit card company when they could simply refund me the cash based on the fact they've not provided me with my order. You have sent me a stock reply you send to everyone and I have emailed you three times already prior to writing my review. You have already had my order number a picture of the product I've been sent and have sent me an email admitting it was a mistake with your shipping and you've disposed of my items. There is literally nothing more your customer services can do to make it right other than refunding my money which you're claiming you can't do. Completely unacceptable and against customers statutory rights”

My-Picture.co.uk 1 star review on 22nd December 2021

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Posted 3 years ago

“Terrible service. Ordered ten days ago and haven’t heard a thing since then. Promised for Xmas yet three days before still no sign. Will neither recommend or use again”

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Posted 3 years ago

“Really great quality pictures and some fab offers available so they were a very good price”

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Posted 3 years ago

“Terrible service. You cannot get hold of customer service. They have no number. They take your money immediately but delivery is a different matter. No sign of my delivery. It promises on website will be here for Christmas yet it’s not even been made!! They don’t answer emails. Stressful company to deal with and no idea if I’m actually even going to receive my goods ever”

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Posted 3 years ago

“Really good pictures great value for money.”

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Posted 3 years ago

“Nowhere on your site do you mention you're in Germany before ordering. I have tried to call several times, live messages go unanswered. Christmas presents aren't going to arrive on time despite lots of pop um messages stating plenty of time. I cant change the delivery address as the order isn't even in the UK as yet. Very unhappy customer.”

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Posted 3 years ago

“The canvas picture was great. Easy to do online. Also ordered a cushion which was lovely silk fabric and great quality pictures.”

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Posted 3 years ago

“Amazing quality and service, definitely will use again”

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Posted 3 years ago

“good service and very quick, ive used them for the last few years and keep going back, 10/10”

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Posted 3 years ago

My-Picture.co.uk is rated 4.6 based on 4,490 reviews