My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.60

4.6 Rating 4,490 Reviews

90 %

of reviewers recommend My-Picture.co.uk

Company Reviews

Questions

Metrics

4.6

Based on 4,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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My-Picture.co.uk 1 star review on 23rd October 2024

247

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy service to use and provided exactly what I wanted.”

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Posted 5 years ago

“Prompt delivery! Kept informed of progress! Lovely quality! Packed with care”

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Posted 5 years ago

“Excellent service and prompt delivery”

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Posted 5 years ago

“Very good quality and good value for money. Would definitely recommend it to others and would buy from here again in the future”

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Posted 5 years ago

“Perfect Really fast Delivery My husband will love it. Thank you.”

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Posted 5 years ago

“We are delighted with the canvas photos we ordered. They arrived within two days and are very good. The whole process from ordering to receipt was simple.”

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Posted 5 years ago

“Where to start. Firstly, I don't believe the good reviews on here. The service is shocking. I've still not received the framed photo I paid for (which I ordered on the 4th July, 20 working days ago). I bought a framed photo as a present for my Mum and Dad's 40th Wedding Anniversary. The company says that it takes a couple of days to produce the print and then a maximum of 5 days to receive the order. When I had still not received my item past the maximum waiting time, I called up. The delivery/postal service is different to the company who manufacture the products - so guess what, they don't know where your order is and can't help. They just told me to wait and that hopefully it would arrive soon. Well it didn't arrive in time for my Mum and Dad's anniversary. It still hasn't arrived. I asked for a refund, they don't do refunds - even though the photo hasn't arrived. I email the company every couple of days to get answers and they are (to be polite), unhelpful. They ask me the same questions every time about my address and don't read the previous exchanges where I have already given the answers. It's taken multiple emails over the past few weeks to actually get them to confirm that they are going to send me a replacement. There are lots of companies out there who deliver this service, don't go with these ones. If My Picture read this, my order number is UKA39901510686. Don't contact me again unless it's for an actual refund as I've wasted enough time already emailing back and forth.”

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Posted 5 years ago

“Another two perfect acrylic prints delivered on time. No reason why I wouldn't use MyPicture again.”

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Posted 5 years ago

“Very happy with the order great value as always, will use again.”

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Posted 5 years ago

“Very easy to order and quick delivery. Excellent quality product. Would definitely use again as well as recommend to others.”

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Posted 5 years ago

“Extremely happy with my canvas. Great quality, pleased I ordered the frame too,. Important photograph captured in fine detail, something I will treasure. Great price too.”

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Posted 5 years ago

“Well pleased with my canvas print”

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Posted 5 years ago

“good quality & excellent service”

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Posted 5 years ago

“It was easy to create the order and delivery was quick. The canvas print was excellent quality for a great price. Would definitely recommend to others.”

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Posted 5 years ago

“Absolutely thrilled with my canvas I ordered. Fast delivery and perfect all round service. Will definitely order again Thank you”

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Posted 5 years ago

“good value, good quality”

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Posted 5 years ago

“Very excellent quality Bought for a present and they were very happy with them and delivery was quick aswell so I’m one happy customer Thank you And will be using you again”

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Posted 5 years ago

“Awful product, cheap beach towel, picture is not great either. Have emailed company as I want to send it back but they won’t refund, just keep saying we don’t have to under German law, will never use this company again 😡😡😡 still no refund!”

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Posted 5 years ago

“Loved my picture fantastic quality speedy service”

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Posted 5 years ago

“Quality. Very happy.”

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Posted 5 years ago

My-Picture.co.uk is rated 4.6 based on 4,490 reviews