My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.60

4.6 Rating 4,490 Reviews

90 %

of reviewers recommend My-Picture.co.uk

Company Reviews

Questions

Metrics

4.6

Based on 4,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality of the products and delivery times were excellent. Photos and canvas prints look great. First order for photos and canvas prints followed a couple of days later for further canvas prints following discounted offer and emails confirming production in place then dispatch of first oder with tracking number. Great service by my-picture, and really pleased with products. Prices for products competitive and good website making placing order easy. Photos delivered by post within a week of order, in suitable packaging. Only 4 stars owing to use of UPS for delivery of the large canvas prints on two seperate orders, who delivered out of advised day and time slots, (tracking on UPS own site and app) and on the first delivery left the large cardboard package outside front door, close to road/pavement which could have got stolen or damaged if it rained. Canvas prints were shrink wrapped inside box. But high value, sensitive package just left outside, rather than leave a calling card to arrange redelivery or anything, I think is very poor, if not negligent. In conclusion happy to recommend products, but not delivery company for larger items, unless you are certain you will be available when they deliver... This will, unfortunately make me reconsider purchasing larger items from My-Picture, unless they can offer choice of delivery companies or secure delivery collection point, in future. If they do, i apologise, but did not see this option when placing order.”

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Posted 4 years ago

“Excellent service, the pictures I ordered were perfect and arrived quickly and well packaged.”

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Posted 4 years ago

“I wish I had read the bad reviews first. By all account, most of their good reviews are fake. The customer support is non existent. Picture never turned up. Don't waste your money.”

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Posted 4 years ago

“Absolutely over the moon!!! Amazing!!! Ordered, processed and delivered within a week!!!”

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Posted 4 years ago

“Excellent quality product, a perfect gift. Also speedy delivery and kept up to date through the whole process. I will definitely be recommending to my friends.”

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Posted 4 years ago

“Fantastic service and beautiful calendar. Many thanks. Will be back”

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Posted 4 years ago

“I bought a canvas print for a Christmas present to give to my daughter. I choose the picture I wanted and it was very easy to create the canvas I wanted. The price was great. I ordered it on a Friday and it arrived the following Thursday. Would definitely use again.”

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Posted 4 years ago

“I ordered a blanket with a picture of my wife’s horse printed on it. I was very nervous about how it was going to turn out as it was a gift for her birthday. I had the opportunity to see it before her birthday due to the incredible speedy service from My-Picture and it is beautiful. She’s going to love it. Thank you. John Joshua”

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Posted 4 years ago

“Beautiful canvas, fantastic value for money, fast delivery.”

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Posted 4 years ago

“Absolutely beautiful, colour and quality is superb thank you, quick service too 👍”

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Posted 4 years ago

“Fantastic blanket with my border collies face on. Great quality. Didn’t expect it to be velour on one side - lovely, cosy and warm. A bargain 🥰🥰”

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Posted 4 years ago

“Fabulous quality”

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Posted 4 years ago

“Fabulous quality and a great price! The perfect present thank you ❤️”

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Posted 4 years ago

“Thank you another great set of canvas pictures and delivery was very speedy .”

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Posted 4 years ago

“Very easy to order . Pictures came within a week very very great quality so ended up buying 4 love them thank u so muc”

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Posted 4 years ago

“Fantastic calendar. Fantastic company to deal with. Easy to set up. Many thanks”

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Posted 4 years ago

“Amazing service. Our pictures came out brilliantly and we are so harpy with them. Will definitely be ordering more.”

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Posted 4 years ago

“Love my picture, good quality and quick dispatch time. Will definitely buy again”

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Posted 4 years ago

“Amazing! Beautiful prints and quick service x”

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Posted 4 years ago

“I ordered and paid for SIX canvasses on the 13 November. You delivered the two large canvasses on the 19th November. Over TWO weeks later (03 December), I am still waiting for the FOUR small portrait canvasses! I have lost count of the number of times I have phoned between 10.00 and 15.15. Have not spoken to anyone. I have lost count of the number of times I have e mailed.All I have had is a series of option responses. One of the canvasses was to be taken by a family member to Australia last week. I now have the expense of Airmailing the portrait to Perth. You say on your customer service that queries are resolved in less than an hour. Rubbish. All I have had from you is a tracking number with UPS and that has changed TWICE in the past two days. Where are my FOUR canvasses? How are you going to recompense me for the unnecessary expenditure? Ref:UKA39902463547 £96.50”

Helpful Report

Posted 4 years ago

My-Picture.co.uk is rated 4.6 based on 4,490 reviews