myconstructor.co.uk Reviews

“ I booked an electrical certificate through MyConstructor and paid in advance on 2nd September 2024. The assigned contractor cancelled on me three times, at the last minute. Despite giving them multiple chances and communicating, the service was never completed. After the third cancellation, I contacted MyConstructor to request a refund, but they closed the dispute without issuing any refund. TICKET ID: MC-011388 ”

“ I wish I had looked at these reviews before booking. Supplier called me 20 minutes after the appointment was due to say that they wouldn't be coming. I went to cancel on the website but because it was after the appointment time I couldn't. They've already taken my money and the system makes it impossible to request a refund. ”

“ I ordered cleaning service with this company, after a week of payment. They came back asking for additional money which I declined. They went ahead and cancelled the service, which throw me to panic and end up not meeting the time for my tenant to check in. The refund does not come in until a week after. Be very careful as they are not reliable. ”

“ I had to call MyConstructor myself to cancel and request a refund, which led to an extremely frustrating experience. ”

“ Awful. Very very dodgy. They take your money upfront. Mess around with bookings and then refuse to refund you. I've had so many issues with them. It actually scares me that they're still going and haven't been investigated ”

“ The customer 'service' team couldn't get their heads around a simple request for a refund and a rebooking with another contractor. ”

“ l eventually got through to a Jade Hessay at MyConstructor who refunded my initial EPC payment and said l was going to trading standards and National Landlords Association. ”

“ They did not service my boiler properly then refused to give me a refund. ”

“ We booked them 1 week before the visit for a ECP certificate and paid in full. They cancelled the appointment 1 hour before they were supposed to visit. The customer services called and said they were sorry and that they would refund our fee They have not refunded us, are not answering our calls or emails. ”

“ I got apology and promise that my refund would be back in my account 3-5 days. ”