“You need to ship the orders with the Post Office.
Mine arrived a week later than the ship date. I had to write several notes to it found. It arrived in a beat up box with all sorts of marking on it. I worry that it sat in a hot truck for a week.
When I tried to use the tracking system it just said package not received for shipping yet or similar to that.
The products are NOT cheap and do say they shouldn't be stored in high temperature. The post office, at least in our area, is so unreliable!!!”
“I never received my Neocutis Journee Firm Riche order, order number 22059. Please refer to my e-mail of 2/29/2024 and my on-line Customer Support request for your assistance in this matter. Kindly have the courtesy to respond and discuss this issue with me.”
“I contacted My Health Market’ 2 times regarding cancelling this item.
I received the item and have not opened it. I would like to return it now. Please let me know how I can do that. Return authorization? If customer service would have contacted me, I would not have had to put this in a review.”
“Was sent wrong product. Tried to contact multiple times by phone and email. Even used the website chat. Never was able to get response. Had to finally call credit card to refute the charges. I was a longtime customer, but will look elsewhere to purchase Neocutis.
T in Kentucky”
“Complete lack of customer service. Email bounced back. No response from online contact form or voice mails. Automatic discounts not applied. Pump on one product not working. Have been a customer for years but will not order again due to poor service and many others now offering similar pricing and better service.”
“I need products replaced due to either being sent empty or with pump issue. I cannot reach anyone via the phone or via the email provided on your website. Please contact me for product issue.”
“My product arrived on times in original sealed packaging, but empty! I tried calling the customer service line, I left a voicemail. I tried replying to order emails, it bounced back. I emailed the address on hr site for the contact, it bounced back. I filled out an email through the website, no response. I’m so ANGRY!!!!!”
“I use a variety of Neocutis products & like them. I recently received the products for order #21637.
The bottle of Neocutis Micro-Eyes Riche eye cream is defective.
The internal cylinder (containing product) was detached from the external container.
It doesn’t seem like that should impact the ability to dispense product from the smaller cylinder, but all pumping action failed to dispense product.
Makes me wonder if this particular unit missed the product filling stage in the assembly process??
Is it possible to get a replacement for this unit?
Do you want me to return the defective product for your inspection? If so, please provide a prepaid shipping label.
Thank you!
Cathy Bartels
cathytugbar@gmail.com”
