“I really like the products. However the journey face moisturizer , the pump does not work. This is the 2nd free product pump that does not work. Can you send me one that works ? I would really like to try it. I have a. Small and large that does not work.”
“Glad to receive the excellent Neocutis products at a good price. A recent product I received had a broken pump that would not dispense the product at all; I'm moderately happy with the customer service response. They sent a return label and will refund the product. I would have preferred they send a replacement. Right now I'm rustling up a box and packaging the item, trying to find time to go by USPS to send it. So it's been a mild hassle for me just to get my refund.”
“I placed the order and ordered more than I needed at that time so that I would spend over $199.95 to received a free travel size of the Neocutis Day Moisturizer with SPF. I use that product and love the smaller size for travel. I did not get it with my order. I have called and emailed numerous times but no one has ever responded. Not happy with your customer service.”
“Great prices and great products. I’ve been a little disappointed when purchasing Neocutis. I bought because of the great reviews, but asked a couple of times, which product should be used 1st, 2nd, etc. and no one gives answers. A little disappointing.”
“This is the second time I ordered from MyHealth.Market. This time my product had a faulty pump. However, when I contacted you, your response was very timely and understanding. I sent back the product last week and am waiting for the new item to arrive. I was also extremely pleased with the fast delivery of the product. I guess my final response to my experience will be when I receive the replacement product.”
“The item I ordered did not dispense the cream. I am in the process of returning it for a replacement. I was sent a return label and directions for a return and replacement. Fingers crossed.”
