Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fake proofs of deliveries.ordered a many times on ebay and every hermes delivery is wrong. i did not recived an ithem but they "have a photo of my floor" for proof. i dont have a carpet. it is not my floor”

Helpful Report

Posted 2 years ago

“The online support bot is useless. Eventually emailed them about failure to collect my return parcel. All I got back was email with them washing their hands of it and saying to contact the retailer. I live in a house in a city, so don't see why they won't collect it! Nothing to do with the retailer.”

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Posted 2 years ago

“What is the point of rebranding if drivers wear hermes clothing and vans just to get out of your poor customer service”

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Posted 2 years ago

“Terrible company avoid at all costs!!!! Excellent at loosing your parcel or even stealing them!”

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Posted 2 years ago

“Simply put, this company is pathetic. Consistently delivers my items to wrong addresses”

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Posted 2 years ago

“We had some foor knobs, we brought on vented weeks and weeks it said it was at depot, now after how many weeks the seller sent me a message saying it got sent bk to her, I work for a parcel Company, I am shocked how bad they have acted, don't use hermes”

Helpful Report

Posted 2 years ago

“My neibour came and said a parcel was left with me.. i said i havnt seen anyone or have a parcel.. he then looked in a corner of my open front drive.. is that it.. when i looked.. the delivery driver JOSH had without permission.. come on my property.. moved a planter which was placed and never before moved..placed the parcel there and went.. JOSH you didnt ask permission to leave any parcel on my property and YOU HAD NO AUTHORITY to move things on my drive either and yes..this is going further xx”

Helpful Report

Posted 2 years ago

“We refused the delivery Now Hermes won’t show me the proof of delivery”

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Posted 2 years ago

“They delivered my parcel to the wrong address and then said it had been securely delivered. Never have I had at least an okay experience with hermes. Sort it out or shut down !!!”

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Posted 2 years ago

“Absolutely usless , said they have tried to deliver my parcel 3 times I was in the garden for the first 2 times all day and the only entrance to my property is next to my garden the third time I was at work but said unable to find my house yet they were there 2 days before delivering to my wife ! Email customer service get told issue with my address I have the only address at my post code as I live on a farm . Why anyone uses this joke of a company is beyond me keep getting told allow another 48hrs for update so time to look at legal action now .... DO NOT ISE THEM”

Helpful Report

Posted 2 years ago

“terrible - Ordered item a week ago. Since then they have lie they are coming 3 times yet failed with no reason and finally said they tried but not in. There's cctv here so you are a BUNCH OF SCUMBAG LIARS. See attached proof H0016A0049523565”

Myhermes 1 star review on 22nd March 2022

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Posted 2 years ago

“GB3208893675 is lost”

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Posted 2 years ago

“Disgusting service. Lying about it being a final attempt to deliver when you have tried just the once and that too without any prior warning to say it will be delivered today!!!! So angry ! And to top it off, the stupid automated service is absolutely useless! Cant even talk to an actual person!!!”

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Posted 2 years ago

“The worst delivery company ever.”

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Posted 2 years ago

“you sent me an email saying failed delivery infact i am thinking should i take out a court summons on the driver who did not come to my house yet says he did for telling lies as i and my wife were in all day we were not told or even carded this is the normal was for deliveries as a courier driver if this driver was working for be he would lose his job that not the way to behave”

Helpful Report

Posted 2 years ago

“Had multiple parcels delivered by Hermes over the last few months, not a single one has arrived on time and two were even “lost”, I.e: stolen. One was placed in a “safe place”, which the driver determined was the bin!… on bin day!! Needless to say I did not receive that one either. Terrible customer service, useless chat-bot and their returns service is extremely difficult to say the least. Avoid this service at all costs, they pale in comparison to DPD, DHL, UPS and even Royal Mail. A recent study has also stipulated that they are actively and industrially faking positive reviews on trustpilot when their star system dips below 4! Absolutely disgusting. Avoid, avoid, avoid.”

Helpful Report

Posted 2 years ago

“I knew a parcel was due today and left a note on the door as usual to place parcels in the black zip bag/box, usually have no trouble with this however today I get a message saying they haven't left the parcel as no one in, ice had no issues with hermes before. Absolutely fuming. I've got cctv and a place to put my parcels. However no note was left to say they came?? Nothing on CCTV either. Don't trust hermes anymore.”

Helpful Report

Posted 2 years ago

“Wish they had zero stars because they lost my parcel till today haven’t had a response where it has gone from Hermes world’s worst couriers and there service please people don’t use Hermes”

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Posted 2 years ago

“WHERE IS MY PARCEL ???? Tracking number: H021PA0000149887 - The EVRi Hermes tracking website shows been tried to be delivery two time and I wasnt at home !!!! absuloletly lies . My house coverd all by CCTV and I have motion detector ring doorbell with camera, also I am working from home all the time . No body was here from Hermes courier and you put facke and wrong information in yout parcel tracking website . You must be shame on yourself to giving false information to people in your parcel tracking website. There is no way to contact EVRi Hermes courier customer services and speack with some one(human). all contacts and even live chat will be answer by auto answer machine robot ,even on their Social Media Sites only they send a link which is NOT help full at all .”

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Posted 2 years ago

“Stupidest customer service ever. Even on the phone your still talking to bots.”

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Posted 2 years ago

Myhermes is rated 1.2 based on 7,029 reviews