Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,027 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,027 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 10th October 2022

315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“can't really rely on Hermes, rarely my parcel will show up on time, most of the time they will inform me of a delay of my parcel at late notice. i would NOT use hermes if you need a parcel quickly and reliably.”

Helpful Report

Posted 2 years ago

“I had two parcels delivered by Hermes and both of them had broken goods inside. Not sure what these drivers do, but it looks like they stamp on them. Both parcels had fragile printed on the box - possibly they ignore it. Obnoxious drivers. Terrible service.”

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Posted 2 years ago

“If I could leave zero stars I would. They lost my parcel and are liars and fraudulent. It is almost impossible to get through to speak to anyone at customer services but if you actually manage to they pretend to be concerned which couldn’t be further from the truth. They emailed me a form to claim for a lost item but when I tried to log in it didn’t exist. Contacted Citizens Advice and will be taking legal action against them. AVOID AVOID AVOID”

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Posted 2 years ago

“Carless service, they left my parcel with neighbours and they didn't even leave paper to let me know . Worst delivery company”

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Posted 2 years ago

“You pay £165 for a steel drop box mark it up and look what they do makes my blood boil”

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Posted 2 years ago

“the worst courier there is. I do not recommend”

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Posted 2 years ago

“Left a card no tracking or otherwise no return attempt made. Tried ringing but without tracking cant do anything. So now I've a missing parcel. I've a 100 safe place's to leave it aswell. D!ckead.”

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Posted 2 years ago

“Paid for a parcel to be collected and it never was. There was no communication from them telling me what was happening at all. They were quite happy to take my money though. I ended up cancelling and sending with Royal Mail. Much easier.”

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Posted 2 years ago

“I've bought from eBay and Hermes have lost my parcel 5 times”

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Posted 2 years ago

“Second large parcel I have received this week that has had items stolen from it and resealed! What the hell is wrong with this company?? Can’t just change a name, CEO and staff all need sacking .”

Helpful Report

Posted 2 years ago

“I paid for a service. I did not receive the service. They have my valuable goods. They were sent insured but customer chat doesn't help and the phone line is a sham. I can't speak to anyone or make a claim. HOW IS THIS NOT THEFT?”

Helpful Report

Posted 2 years ago

“If you use this company. You stand a good chance of your item getting lost. Mine did. I will never use this 2 bit outfit again . I watched a Hermes driver. Picking parcels up from a shop. He was throwing the parcels in like . Throwing rubbish . In a dustbin wagon”

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Posted 2 years ago

“Dont understand how anyone can use this company as delivery..i ordered from amazon for years now and always get my parcels..but when hermes is involved it never works..i now ordered again and they use hermes..and guess what...no info..no parcel..nothing..eventhough its was collected 6 days ago..how is it possible that this company is allowed to make deliveries when all parcels magicly vanishes and never turns up..”

Helpful Report

Posted 2 years ago

“This company needs to go bankrupt or quit ASAp , waste of users money & employees salary , these Compant needs a new management not someone who scratched his ass all day , all we ask as customers is just focus on the packages and be more organised . Simple , this company needs to go back to primary to learn what is order and obedience . I repeat DO NOT USE HERMES, bunch of incompetent workers and staff.”

Helpful Report

Posted 2 years ago

“If I could have given zero stars I would. I'm a hgv driver was told collection would be ready at 1am, 3 hours later still waiting and this is not the first time. Staff are very uncooperative, language barrier a real issue....toilets are DISGUSTING”

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Posted 2 years ago

“they have a regular scam of sending you invoice for more money as your parcel was wrong weight . i use two sets of good scales , worst couriers ive ever used , if you have to send parcels use other couriers not this cowboy outfit”

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Posted 2 years ago

“If I could rate less than a star, I would. Delay after delay, amazon/DHL/DPD delivered the other items on the same order twice as fast as Hermes. Such a bad service, avoid at all costs, it would be quicker to deliver yourself in all honesty.”

Helpful Report

Posted 2 years ago

“An eBay parcel Arrived a week late, so I refused parcel at door, driver then told eBay it had been delivered, I’ve never met such liars, no wonder things go missing all the time. Fortunately I had already asked for a refund before parcel arrived. I won’t be buying from anyone who uses Hermes as a courier again.”

Helpful Report

Posted 2 years ago

“Parcel didn’t come when said. No option to delay delivery. Just left it in my he middle of my front steps at 9.00 at night in view of the whole road when I was out. Could have put it through the letterbox as requested or behind a planter. I would give no stars if I had the option. Name change but no better service.”

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Posted 2 years ago

“Have to be the worst delivery company of all time! I have had 5 parcels gone AWOL in the past 2 months😡how they are still in business I don't know,obviously the name change hasn't helped one bit😡avoid buying from anyone who uses them now, I'd like to know where all the undelivered parcels actually go!!”

Helpful Report

Posted 2 years ago

Myhermes is rated 1.2 based on 7,027 reviews